MINI of West Chester

From the initial phone call to the finalization of the deal, Pete was tremendous to work with. Everything about the deal was done correctly and professionally. The staff as well was great to work with. Th deal, Pete was tremendous to work with. Everything about the deal was done correctly and professionally. The staff as well was great to work with. The facility is top notch and easy to get to. We love the car it is our second Mini and I am sure not our last. The price was great and overall, we could not be more pleased. More

Awesome customer service. Pete knew we wanted the car very badly, and was wiling to stay with us hours after the dealership closed in order to get us the best lease deal possible. Will definitely come ba very badly, and was wiling to stay with us hours after the dealership closed in order to get us the best lease deal possible. Will definitely come back again in the future! More

Hi , this is my second new mini, and i have had Michelle Dewey both times as my sales person.All i can say, she is just GREAT to deal with and very helpful thru the whole process.I would recomend ottos mini Dewey both times as my sales person.All i can say, she is just GREAT to deal with and very helpful thru the whole process.I would recomend ottos mini to all of my friends, thanks Michelle again. Kirk Gonzales More

Pete maintained contact with me after my internet contact last summer. We worked the sale over the phone. The purchase was smooth. Everyone was friendly and knowledgable. The building and grounds are ve last summer. We worked the sale over the phone. The purchase was smooth. Everyone was friendly and knowledgable. The building and grounds are very nice. More

Dealing with Michelle Dewey was an absolute pleasure. We worked out most of the deal over the phone. I stated my requirements and with a some work on Michelle's side she was able to meet and or exceed all I worked out most of the deal over the phone. I stated my requirements and with a some work on Michelle's side she was able to meet and or exceed all I had asked for. Walking into the Dealership you felt as if you were buying a Rolls Royce with the way you were treated by both the Sales Department and the Service department. I was permitted almost 45 minutes with a shop mechanic to familiarize myself with my Mini. I WILL consider the Otto's organization for ALL future purchases even though I live in Southern New Jersey. Even though Michelle could not be present for the delivery I was very happy with the way Mike Johns and the clerical department handled the delivery and final paperwork. I have never had such a pleasant experience in purchasing a vehicle. More

No problems. Answered all my questions promptly. Made all the financing arrangements so that the paperwork upon delivery took only a short time. They are very nice people. all the financing arrangements so that the paperwork upon delivery took only a short time. They are very nice people. More

This experience could not have been better or more exciting. Michelle was respective of my time, got me in and out and was so helpful on all fronts. We are planning for a baby and Michelle helped us p exciting. Michelle was respective of my time, got me in and out and was so helpful on all fronts. We are planning for a baby and Michelle helped us pick out the car for us! Pleasant & fun car buying experience....Thank you!!! More

We really enjoyed working with our sales person, Michelle Dewey. We found her to be knowledgeable, professional and down to earth. There was no pressure. She determined what type of vehicle we were lookin Dewey. We found her to be knowledgeable, professional and down to earth. There was no pressure. She determined what type of vehicle we were looking for and pointed us in the right direction. Michelle made the car buying process quick (which we wanted) and streamlined and we ended up with exactly the right car for us. More

Pete and the entire Otto's MINI dealership was extremely helpful in getting us our brand new MINI. We walked in knowing exactly what we wanted and Pete made it happen! He listened to our requests and worke helpful in getting us our brand new MINI. We walked in knowing exactly what we wanted and Pete made it happen! He listened to our requests and worked with us. It was the most pleasant experience we've ever had with a motoring advisor. We couldn't be happier with our new MINI and the amazing customer service from Pete and Otto's MINI. More

After researching and driving several convertibles, I was sold on the MINI, and reached out to two dealerships (Towson, MD and Exton, PA); Towson was the closer of the two, and as promoted, was the 'largest' sold on the MINI, and reached out to two dealerships (Towson, MD and Exton, PA); Towson was the closer of the two, and as promoted, was the 'largest' MINI dealer ... therefore, I was sure that I'd purchase from them. Then I met Brook ... who changed my mind immediately. He was responsive to my calls and emails (usually within minutes) ... while the Towson dealership was not ... and after multiple attempts, leaving messages with no return call/email, I was sold, not only on MINI, but on Brook and his customer service mindset. Brook met with me several times, answering all of my questions, but he hadn't met my husband (a real estate broker) ... who is a tough sell. Brook introduced Sam to the MINI world ... and before we left, Sam told me that had the MINI in the show room been a standard transmission, we would be driving it off of the lot! For Sam to say something like that ... well ... is not only a credit to your product, but the man who provided us top-notch service ... Brook! Kudos ... lovin' my MINI ... can't wait for nice weather ... top down! Eva Clare Stein, Ph.D. York, PA More