MINI of West Chester

At the start of my car shopping, I was undecided about the type of vehicle I wanted to purchase. I had already been shopping a few weeks when I made my first visit to Otto's Mini In Exton, PA; my goal tha the type of vehicle I wanted to purchase. I had already been shopping a few weeks when I made my first visit to Otto's Mini In Exton, PA; my goal that first visit was to formally take a test drive. Needless to say, I loved the drive. In the weeks that followed, I visited many dealers, as well as tested different vehicle types (e.g. - small SUV/CUVs, small-to-medium 4-door sedans, as well as coupes, both hard top and convertible). I should also point out that while price was a concern, it was not the driving force behind my decision. As a tall individual (6'2"), and someone with a history of health issues with my lower back, I placed ease of ingress/egress to the vehicle cabin, headroom and legroom very high on my list of must-have's. You wouldn't believe how much roof lines and door openings have shrunk in recent years! Over a period of approximately two months of steady car shopping efforts, I never felt pressured by Brook, nor anyone else at Otto's Mini. Brook kept in touch via e-mail, just enough to let me know that he hadn't forgot about me, and offered support, but not in such a way to make me feel uncomfortable. Ultimately, I made the final decision to move forward with ordering a 2013 JCW Mini Convertible, and with the accessories and features I wanted. Brook, the dealership manager, and the financial associate at Otto's Mini made everything easy, and comfortable, and kept me in the loop with progress, since it was a special order vehicle. I would definitely recommend to anyone they visit Otto's, not just for a quality vehicle, and a la carte ordering of features and accessories, but for the sales experience! Don Y. More

The dealership has been very responsive in addressing my concerns. It is also just a 'fun' place to hang out...everyone is very friendly/helpful. concerns. It is also just a 'fun' place to hang out...everyone is very friendly/helpful. More

Brook and OTTO Mini were amazing! I shopped around at a lot of dealerships and Brook was by far and away my favorite salesman. He made me feel very comfortable and did not pressure me at all. He was extr lot of dealerships and Brook was by far and away my favorite salesman. He made me feel very comfortable and did not pressure me at all. He was extremely laid back and friendly and told me a lot of great things about the car. Before I bought the car from Brook, I called 8 dealerships in the PA, NJ and NYC area to make sure I was getting the best price. Not only did I feel like Brook gave me a very fair quote, but when I went back to purchase my car he worked with me to make sure everything was in line with my budget. I really appreciate the service and respect I got from Brook and OTTO Mini and I would highly recommend it as the place to buy a Mini!! More

I've worked with OTTOS MINI, since our first MINI purchase in 2006. The dealership has always been friendly and inviting. Chad worked with us in 2006 and again in 2012. We've been back and forth on m purchase in 2006. The dealership has always been friendly and inviting. Chad worked with us in 2006 and again in 2012. We've been back and forth on models to consider and Brook has always been ready to allow us to drive various cars to get the right model. Thanks for the great work and relaxed dealer experience. More

Michelle was a pleasure to work with. She really knows her minis. She took the time to make sure we were happy and fully up to speed on our mini's features. I would higly recommend her to anyone in the ma her minis. She took the time to make sure we were happy and fully up to speed on our mini's features. I would higly recommend her to anyone in the market for a mini that is new to this line. More

I chose this dealership based on the inventory offerings as listed on the dealer website. Though there was another dealership closer to my home that I had visited, my experience elsewhere was not successfu as listed on the dealer website. Though there was another dealership closer to my home that I had visited, my experience elsewhere was not successful. Otto's had a great inventory already on-site. I visited Otto's and met Michelle Dewey who assisted me with a car purchase. Michelle was very knowledgeable on the cars, the available options and the purchase terms available to me. She helped me to find the right car for me from their inventory (ordering or locating a car was not necessary since Otto's already had many great choices) and presented purchase terms options based on my situation. Michelle was patient during my selection process and helped me every step of the way during the purchase. When I arrived to take possession of my new Mini, Michelle explained every feature on the car before I left to ensure I was comfortable when driving. Otto's and Michelle made my purchase experience easy and pleasant. The staff and showroom are comfortable and I never felt pressured or rushed. If I purchase another Mini, I would definitely work with Michelle Dewey and the Otto's Dealership. More

My wife and I decided to replace her Mini Cooper S with a new one, no need to test drive, do any hands-on or lot walking. We discussed our purchase plans with Michelle and she worked with us to make all the new one, no need to test drive, do any hands-on or lot walking. We discussed our purchase plans with Michelle and she worked with us to make all the arrangements via phone and email. Using the main mini cooper website we selected the features we wanted and then forwarded the build sheet to Michelle. The deposit was done over the phone, as was the basic trade-in arrangements. Click off some weeks for the build and boat ride, the new car arrived at the Otto’s dealership. It was then we made our first physical trip to Otto’s. Michelle and her associate, in finance, guided us through the remaining paperwork and signatures. After the paper work we went out to the new car to review the various changes to the 2013 model vs. the 2003 we were trading in. Once we were familiar with our new car it was time to drive it off the lot and head home. We were very happy with the process and Michelle was always quick to respond to any questions we had. More

I am very pleased with my purchase and felt completely comfortable with Pete. Overall, the experience exceeded my expectations. I was expecting a lot of pressure to buy & felt none whatsoever. Pete was st comfortable with Pete. Overall, the experience exceeded my expectations. I was expecting a lot of pressure to buy & felt none whatsoever. Pete was straightforward, warm and definitely allowed me to let my guard down & enjoy the buying experience. I am 100% pleased and would absolutely recommend this dealership and salesperson to others. More

Third Mini so far and many more to come in the future. This dealership is a pleasure to work with. Michelle makes the car buying experience very easy This dealership is a pleasure to work with. Michelle makes the car buying experience very easy More

This dealership was very upbeat and the staff were friendly and helpful. My daughters and I felt welcome from the moment we walked in the door. Our sales associate, Brook, immediately welcomed us an friendly and helpful. My daughters and I felt welcome from the moment we walked in the door. Our sales associate, Brook, immediately welcomed us and asked how he could be of service. Our visit was close to closing but we never felt rushed. Brook took the time to talk with us and check inventory for the mini we were interested in. It was very cold outside and Brook brought a mini into the bay for us to look at. He explained the car to us as well as answered my questions. We left with a quote in hand and a print out of information on the car we were interested in. We left feeling very confident in this dealer and the sales associate. More