MINI of West Chester

Sales and Maintenance Exceed Expectations at Otto’s MINI Recent Maintenance performed by Otto’s MINI was superb - - but first I will summarize some details that led to our purchase of a new 2011 MINI Hardtop Recent Maintenance performed by Otto’s MINI was superb - - but first I will summarize some details that led to our purchase of a new 2011 MINI Hardtop and a new 2012 MINI Cooper Countryman All4 at Otto’s. When my wife and I began to research MINI Dealerships, we focused on Virginia (where we live), Maryland, and Pennsylvania. One of the significant issues that arose to our delight was that Otto’s MINI was the only MINI Dealership that we found to have established a firm European Culture throughout the organization. Since we lived in Germany for four years in the early 1980s, we treasure the cultures that we were exposed to and experienced, and were delighted to witness a similar experience at Otto’s. Not only was Otto’s very hospitality, and non-pressure, oriented (for sales, service, etc.), but they also were what I call “transparent” when it comes to Maintenance. It happens to be the only MINI Dealership that we found that invites customers to walk along a wide brick indoor sidewalk (behind a safety railing) for the entire length of the Maintenance Shop for as long as they wish, while they wait for their auto service to be completed. Now, for my most recent visit for Maintenance, I am very pleased with the quality of work, hospitality, and overall atmosphere of competence for both of our MINIs. I continue to be very pleased with support at Otto’s and have been blessed with maintenance results that far exceed expectations. Woody from Annandale, VA More

My experience was mostly done over the phone and via e mail. Emily McNeill was extremely professional, timely and knowledgeable. Not to mention friendly. She knew early on my schedule is very busy and sh mail. Emily McNeill was extremely professional, timely and knowledgeable. Not to mention friendly. She knew early on my schedule is very busy and she accommodated me when it was good for me not necessarily her. There was one small issue with the service department upon pickup and Emily fixed it immediately! Otto's is lucky to have her and I have already passed her name to a few friends who also love my car!!! Thanks Emily!! Great doing business with you! More

Michelle's approach was a perfect match for me - a non-pressure sales approach letting me make the decision. Her understanding of my wants was a relief from all the other sales people that I approac non-pressure sales approach letting me make the decision. Her understanding of my wants was a relief from all the other sales people that I approach at other agencies. She follow up with my questions with solid answers. More

Have always loved MINI Coopers - went just to do a test drive and ended up signing for the MINI of my dreams! They don't hassle you to buy right away and are there for any questions/concerns you have befor drive and ended up signing for the MINI of my dreams! They don't hassle you to buy right away and are there for any questions/concerns you have before buying a MINI. Best experience hands down buying a new car. My husband can't believe how clean their garage is and how professional and helpful they are! Would recommend and have already recommended to friends! More

I had great experience with Ottos Mini! I was not pressured to buy my mini that day, and Brook was more that helpful with all my questions. He was great, never once made me feel pressured to buy the pressured to buy my mini that day, and Brook was more that helpful with all my questions. He was great, never once made me feel pressured to buy the car that day and was very honest with answering all my questions. Everyone was very helpful and friendly, this is by far the best dealership!!! Also even after buying car I still am able to reach out via phone or email and ask Brook questions about something with my car and he is always helpful and responds fast! More

I enjoyed working with Pete on the delivery of my special ordered Mini Convertible and would highly recommend his expertise if you are interested in a Mini! ordered Mini Convertible and would highly recommend his expertise if you are interested in a Mini! More

After shopping around at a couple different Mini dealers, I’m very satisfied with my experience at Otto’s Mini. Peter Barcus made my purchase a wonderful experience. Peter was very responsive to my many ques I’m very satisfied with my experience at Otto’s Mini. Peter Barcus made my purchase a wonderful experience. Peter was very responsive to my many questions prior to my trip to the dealership. When I arrived everything was prepped and ready for me. From handling my trade to demoing the car I was very pleased with everything. From my first inquiry online to the follow up after purchase, this has been one of the best customer services experiences I’ve had. More

Returned to purchase a second Mini from Brook. Experience was as positive as the first Mini purchase. Highly recommend dealership and the sales team is excellent! Experience was as positive as the first Mini purchase. Highly recommend dealership and the sales team is excellent! More

Brook was a pleasure to work with from first to last. He was helpful and accommodating without pressuring us into making a decision. He was very specific about options for purchase / lease etc., and my hus was helpful and accommodating without pressuring us into making a decision. He was very specific about options for purchase / lease etc., and my husband and I felt invested in the process rather than confused or overwhelmed by it. Would definitely want to work with Brook in the future. More