MINI of West Chester

A great new car purchase experience! Michael went above regular business practices to ensure the perfect purchase. I would highly recommend his services to any friends. Michael arranged t Michael went above regular business practices to ensure the perfect purchase. I would highly recommend his services to any friends. Michael arranged transportation to make things more convenient and carefully instructed me on the navigation computer. More

Outstanding service, quality product Our salesman was very knowledgeable regarding the product he sells. It was very obvious to us that he takes pride in his work and he found us the per Our salesman was very knowledgeable regarding the product he sells. It was very obvious to us that he takes pride in his work and he found us the perfect mini with everything we wanted in our vehicle. We went from looking online on the website to test drive, to purchase within a couple of days! Actually felt pampered during our purchase experience! (Certainly a first for both of us.) Would highly recommend a visit to Otto's Mini in Exton to anyone looking for a great vehicle and a great sakes team to assist you! More

Seamless delivery for an out of town buyer I was coming in by train from two states away. Michael was waiting for me as my train arrived. Four minutes later we were at the dealership. There I was coming in by train from two states away. Michael was waiting for me as my train arrived. Four minutes later we were at the dealership. There was no lag in the process. When I wasn't with the Dave, the Finance Manager, I was with Michael in the car reviewing all the features and functions. Connected my phone via bluetooth and was ready to go! More

Enjoyed purchasing my new MINI Michael Dixon spent the time and patience with me to go over the car that I had eventually purchased. His no pressure sale and follow up has been gr Michael Dixon spent the time and patience with me to go over the car that I had eventually purchased. His no pressure sale and follow up has been greatly appreciate. I highly recommend if you are thinking about a new Mini or even a used one see Michael. More

The best car buying experience! This was the easiest and most pleasant car buying experience I have ever had! Michael Dixon was amazing! He cut right to the chase on the bottom line This was the easiest and most pleasant car buying experience I have ever had! Michael Dixon was amazing! He cut right to the chase on the bottom line price of the vehicle and saved me a lot of time and hassle. Michael was a breath of fresh air and a pleasure to work with! I highly recommend this dealership and make sure you ask for Michael Dixon!!!! More

Great sales and service departments One might argue there are better cars, but there's no better dealer in my 30+ years. I've bought two cars from them and will, one day, buy a third I'm One might argue there are better cars, but there's no better dealer in my 30+ years. I've bought two cars from them and will, one day, buy a third I'm sure. The service is fair and thorough. More

GREAT service: Patient and excellent attention to detail Thrilled with the service and attention to detail from the staff at Ottos! Michael and his manager were really patient during my design, redesign and Thrilled with the service and attention to detail from the staff at Ottos! Michael and his manager were really patient during my design, redesign and order of my car (and checking in on the order status :) They make it really fun to go car shopping :) Thank you so much -- and what an amazing product it is: 2016 Mini Convert. S :) LOVE IT :) More

Great fun Bought new mini clubman. Ottomini in Exton are the best. Helpful, friendly and intelligent staff. They certainly know what they're talking about. Car Bought new mini clubman. Ottomini in Exton are the best. Helpful, friendly and intelligent staff. They certainly know what they're talking about. Car is fantastic and I couldn't have asked for a better experience. Paperwork a breeze. Just can't praise them enough. Wonderful service and glad I found them. More

Awesome service in every department I am definitely a loyal Otto's customer. I initially contacted Otto's after feeling pressured at a different dealership into a car I didn't really wan I am definitely a loyal Otto's customer. I initially contacted Otto's after feeling pressured at a different dealership into a car I didn't really want. We were put in touch with Derek Street and after a quick phone call, he sent over a few options to look at. We hurried from the other dealership to Otto's an hour before close, but we never felt rushed when we got there. Derek was welcoming and informative, and helped me find just the MINI I was looking for. The level of service I experienced throughout the sales process was bar none. Everyone on staff was wonderful to deal with, and I got a car that I absolutely love. I just picked up my MINI after a routine maintenance check and again am so impressed with the level of service. Everything at Otto's is so streamlined. I was in and out with a loaner within minutes. Fred and the service team did a fantastic job and even took care of some touch-ups I was concerned about. I'm so happy with the job they did. I will always recommend Otto's! More

White Glove Treatment You can buy a car from any dealer who tows the company line. I believe in my personal experience that Otto's is full of smart people that have well ab You can buy a car from any dealer who tows the company line. I believe in my personal experience that Otto's is full of smart people that have well above average people skills. You get a fair shake with every part of the experience from sales, (My contact was Derek) to service and parts. I've had multiple contacts over a period of time and it's all consistent. It's fantastic and to sum it up, you get white glove treatment. I've had my car serviced twice, once was something major but to my surprise the car was turned around inside two days. Each time I got a loaner I wasn't embarrassed to tool around town in. Fred helped once and Mellissa second. Both were proactive, in a big way. I'll add this aside. I purchased a Mini S. It's my pride and joy and I put my sales rep through a lot to find just the right car. He earned his paycheck but the dealership earned a loyal customer because he was nothing but patient throughout the process. Final note. Both sales and service ended with multiple follow-ups. Excellent. More