MINI of West Chester

Great Dealership!!! Must Visit Otto's Mini Otto's Mini was a great team to work with. From the moment my husband and I walked in, we knew we were in good hands. Great atmosphere, friendly staff Otto's Mini was a great team to work with. From the moment my husband and I walked in, we knew we were in good hands. Great atmosphere, friendly staff, and not to mention, amazing cars. Pete Barcus worked with us and made my transition from my old car, to new, quite painless. Will always recommend Otto's Mini to everyone!!! More

Great experience The salesman was super helpful and explained all the package information to myself and my Mother who was buying the car what was and wasn't included i The salesman was super helpful and explained all the package information to myself and my Mother who was buying the car what was and wasn't included in what we wanted in her mini. We came away excited for the mini experience to begin. We saved money and got everything that my Mother wanted in her car. More

So Nice We Did it Twice So nice we did it twice - second Mini purchase within 30 days. The first purchase was an exceptional experience, simply it was the way business should So nice we did it twice - second Mini purchase within 30 days. The first purchase was an exceptional experience, simply it was the way business should be done. The second purchase was also exceptional as well. We appreciate Michael Dixon's attention to detail and more importantly the fact that he listen and understood what were important decision making factors with our first purchase. He informed us of new financing options for the 2017 Clubman and worked with us to customized the build to achieve the desired configuration, this was key to moving forward. I highly recommend anyone considering a Mini to visit Otto's first and ask for Michael, please tell him James DID NOT send you - he'll smile and then go to work for you. More

The perfect deal! Just experienced the most amazing car purchase process. Ottos and Michael Dixon were responsive, honest and made my car purchase easy. Drove close to Just experienced the most amazing car purchase process. Ottos and Michael Dixon were responsive, honest and made my car purchase easy. Drove close to 4 hours for the test drive and then final pick up. The team made me feel comfortable and tailored to me specific needs. Will definitely look to them for future purchases. Why can't all car dealers be this great? More

Avoid the typical "sales pitch" and see Michael Michael was extremely straight-forward, giving me all of the information I needed when asked. I respect and appreciate his approach. It serves as an e Michael was extremely straight-forward, giving me all of the information I needed when asked. I respect and appreciate his approach. It serves as an example of how other dealership-staff should conduct their business. This is in great contrast to other dealerships I was trying to work with. I was able to finalize a deal with Michael, over the phone in 5 hours, which was extremely impressive, especially when considering that I was in-person at other Mini dealers and received less information than I did when I was working with Micheal via phone. The first time I saw the vehicle and met Michael in person was when I went to pick it up. This was a risk I was comfortable with due to the way he conducted business with me over the phone. More

The way business should be done My wife and I were not looking to buy a car the day we visited Otto's Mini. Our plan was to check out several dealerships then compare all before mak My wife and I were not looking to buy a car the day we visited Otto's Mini. Our plan was to check out several dealerships then compare all before making a decision. Having purchased fourteen cars we were prepared for the typical salesperson's approach, however after initially checking with us to see if we had any questions, we were left to review models at our pace. When we were ready to discuss a couple models Michael Dixon provided a wealth of information in a very relaxed manner. Michael's knowledge of each model is impressive but more importantly was his probing questions regarding our driving experiences and expectation which was helpful in narrowing our choice based on the models we were considering. We had every intention of just gathering information and moving on to the next dealership but after our interaction with Michael we didn't see the need to continue. To my surprise we purchased a Mini that day. Michael's approach is to put the customer first even at the risk of a customer walking away, in doing this I'm sure he wins more than he loses. This was a very pleasant surprise and a first in our car buying experiences. This is how business should be done! More

Awesome! Bought a used car from Otto's on Saturday and it could not have been easier! Our salesman, Pete Barcus was friendly and helpful and made the car buyi Bought a used car from Otto's on Saturday and it could not have been easier! Our salesman, Pete Barcus was friendly and helpful and made the car buying experience painless! Thank you! More

Michael Dixon is the salesman to see Michael was professional, spent a lot of time with me, knowledgeable and fun. He knows the industry well, worked with me on my Jeep trade in. Best b Michael was professional, spent a lot of time with me, knowledgeable and fun. He knows the industry well, worked with me on my Jeep trade in. Best buying experience ever! More

Perhaps one of the best buying experiences I've had yet. I purchased a pre-owned Jaguar F-Type V8S they'd advertised online., I dealt only with Dave (sales manager) and Michael Dixon (sales) and both were I purchased a pre-owned Jaguar F-Type V8S they'd advertised online., I dealt only with Dave (sales manager) and Michael Dixon (sales) and both were extremely personable and straight-dealing, I've bought dozens of cars and, of course, anticipate the high-pressure xx and last minute attempts to nickel-and-dime customers that car dealers (particularly pre-owned) are infamous for. You get none of that here. Michael couldn't have been nice or easier to negotiate with. The whole transaction was smooth and easy. After some short haggling we agreed on a price and that was basically that. The dealership handled everything and the car was all ready for me to pick up a week later. Delivery was fast and courteous (they topped the tank with premium). Dave even deducted a fee (lien recording) during the final document review because I was no longer financing the car. I wouldn't even have noticed if they'd kept it in there (and many dealerships would have left it in and waited to see if the customer noticed). I can't recommend this place enough. More

Michael Dixon will be the name of my next child Michael Dixon at Otto's Mini is excellent. Limiting this review to twenty five words seems unfair since I have a poem written about him. Michael Dixon at Otto's Mini is excellent. Limiting this review to twenty five words seems unfair since I have a poem written about him. More