MINI of West Chester

Great My entire experience was great. Everyone was extremely polite and courteous. Ryan was very personable and professional. Derek who was the sales person My entire experience was great. Everyone was extremely polite and courteous. Ryan was very personable and professional. Derek who was the sales person I worked with was wonderful. He was helpful and informative in every aspect of my car buying experience. I would definitely recommend the dealership and the staff. Thank you all for everything. More

Always a pleasure I have been using Otto’s for four years now (3 with a leased vehicle and now one with my owned MINI) and the service department has always provided ex I have been using Otto’s for four years now (3 with a leased vehicle and now one with my owned MINI) and the service department has always provided excellent service and recommendations. A separate shout out to manager Melissa for keeping me informed. More

State inspection and service Service was easy. I was kept up to date on progress. Car was ready as requested. Car was serviced and washed and easy to ick up. All staff was very fr Service was easy. I was kept up to date on progress. Car was ready as requested. Car was serviced and washed and easy to ick up. All staff was very friendly. More

Great Otto's experience as always. Came in to have a clucking noise checked out on my 2015 Cooper S HT. Rurns out the issue was relatively minor, and honored under warranty as well. Eve Came in to have a clucking noise checked out on my 2015 Cooper S HT. Rurns out the issue was relatively minor, and honored under warranty as well. Everyone at MINI went out of their way to give me a positive experience as always. 10/10 would recommend to others. More

Happy Consumer The staff at Ottos were professional and friendly. Derek answered all of my questions and walked me through all of the Mini’s features. The transact The staff at Ottos were professional and friendly. Derek answered all of my questions and walked me through all of the Mini’s features. The transaction was quick and painless. I would recommend Ottos. More

The Top is down and the Smile is on! After several years of saving for a MINI Cooper S Convertible, we were able to purchase my wife's dream car. We went to Otto's MINI a couple of years After several years of saving for a MINI Cooper S Convertible, we were able to purchase my wife's dream car. We went to Otto's MINI a couple of years ago just to check the MINI Coopers out and we were impressed from the very beginning; that is why we saved up and returned to this dealership to finally make our purchase. Otto's does not pressure you in any way and we felt very comfortable and welcomed by every employee that we encountered. The staff is very knowledgeable and helpful. After a final test drive and a short negotiation, we were able to purchase our new MINI with what I would definitely call a very nice deal and fair price. The transaction was smooth and painless. It wasn't long after pulling out of the dealership that the convertible top was down and our smiles were on! More

Sitting a MINI across the ‘states missing Otto’s My family has bought 6/+ minis from Otto’s- they’re a fantastic gang of people! We now live across the country and miss the quality of service! We mis My family has bought 6/+ minis from Otto’s- they’re a fantastic gang of people! We now live across the country and miss the quality of service! We miss you guys! More

Exquisite customer service I have always sung the praises of Otto’s Mini. Chad Carey and Peter Barcus made this sales experience absolutely flawless. I got out of one car I abso I have always sung the praises of Otto’s Mini. Chad Carey and Peter Barcus made this sales experience absolutely flawless. I got out of one car I absolutely loved and got into one better suiting my needs that I love just as much. I would tell anyone considering getting a mini to visit Peter Barcus to handle all aspects of the car buying process. He was a gentleman from start to finish, handling everything before I came in so that it was a piece of cake. We went over all the features of the car together so I felt comfortable driving off with all the fun of having a brand new car! Thank you Peter and Chad for being a touchpoint of exemplary service. It’s the reason I keep coming back! More

Recommend Otto's anytime. Hi! The service at Otto's is incredibly fast and quality oriented. Never did i had any issues dealing with them from the start. I would totally rec Hi! The service at Otto's is incredibly fast and quality oriented. Never did i had any issues dealing with them from the start. I would totally recommend Otto's for their Service! More

Great Sales experience from a Fellow Englishman! This is the first car I have bought in the US and I was incredibly impressed with the both the customer service skills and knowledge of Michael. I hav This is the first car I have bought in the US and I was incredibly impressed with the both the customer service skills and knowledge of Michael. I have owned classic Minis back in the UK and this is my first 'new' Mini. I bought a used Countryman S All4 and I couldn't be happier with my purchase. It is great to know that for the rest of my life with this car I can be comfortable in bringing it in to Otto's mini for service. Michael is a credit to this company and you will have a great experience buying a car from him! More