MINI of West Chester

Very pleasant experience. Pete was very helpful and kind. He was not pushy at all. I would definitely buy another car from him. Don't hesitate to stop in. Pete was very helpful and kind. He was not pushy at all. I would definitely buy another car from him. Don't hesitate to stop in. More

Top notch sales and service Working with Otto's for sales and service is always a great experience. Very friendly and willing to work to find the exact car you want. And after Working with Otto's for sales and service is always a great experience. Very friendly and willing to work to find the exact car you want. And after the sale or service visit the team always follows up and stays in touch. I worked with Micheal Dixon who could not be more helpful. I have purchased many cars and worked with many dealers and Mr Dixon and Otto's are among the very best. More

First Time Experience I recently purchased a used Mini Cooper (my first one) and wanted it checked over, oil changed, and any other recommended service. Having never been t I recently purchased a used Mini Cooper (my first one) and wanted it checked over, oil changed, and any other recommended service. Having never been to Otto's Mini I was very pleased with everything from making the appointment, having Preston walk me through everything in detail, and the ease of the online features throughout the service. Otto's has definitely become my service center of choice and will not be taking my Mini anywhere else. The staff was incredible and the service impeccable! More

My experience could not have been any better. Everything flowed so easily. I actually knew exactly the color and model that I wanted when I came to Otto's Mini. My salesman (Michael Dixon) w Everything flowed so easily. I actually knew exactly the color and model that I wanted when I came to Otto's Mini. My salesman (Michael Dixon) was so helpful. He was able to locate the car that I was looking with just a few phone calls. I had such a good time purchasing my car. Michael was such fun and he seems to treat his clients like they are his friends. Actually I feel that he is a friend we have stayed in touch and our friendship has grown. I actually look forward to service visits. More

fair experience It was fair price. Car was very clean. Everyone worked to accommodate our request. I would recommend it to my family and friends. Thank you. It was fair price. Car was very clean. Everyone worked to accommodate our request. I would recommend it to my family and friends. Thank you. More

Mechanical failure. I had a mechanical failure that required immediate attention. The service department returned my call within 15 minutes. I was greeted promptly when I I had a mechanical failure that required immediate attention. The service department returned my call within 15 minutes. I was greeted promptly when I arrived to the dealership- there was a loner car waiting for me. Melissa called to explain the issue and gave me updates, which I greatly appreciated. I had my car back 2 days later, More

Required to use due to warranty Was able to get appt for a check engine light and rental car. (Through Preston). Upon drop off dealt with a female... Rental car was dirty, smelled o Was able to get appt for a check engine light and rental car. (Through Preston). Upon drop off dealt with a female... Rental car was dirty, smelled of smoke and had approx 1/4 tank of gas in it... Too many issues with my mini (3 -4 times in in 3 years) for engine issues.... Prior new purchase 2005 325 Ci had 100,000 miles and blown engine after immaculate service record... Never buy BMW product again! More

Outstanding sales and service I’ve purchased multiple cars from Otto’s MINI and highly recommend them for both sales and service. Appreciate the relaxed and friendly atmosphere. I’ve purchased multiple cars from Otto’s MINI and highly recommend them for both sales and service. Appreciate the relaxed and friendly atmosphere. The team goes above and beyond to deliver an outstanding experience. Michael has continued to stay in touch, which is appreciated. More

Most fun I’ve had buying a car! My motoring advisor made my car buying process fun and painless! It was so exciting to be able to get frequent updates on the status of my car’s progr My motoring advisor made my car buying process fun and painless! It was so exciting to be able to get frequent updates on the status of my car’s progress. My advisor was in touch with me many times to ensure that I had all of my loan and insurance technicalities in order so that when my car was delivered everything was ready to go. My advisor took the time to thoroughly go over every aspect of the car at delivery so that I was comfortable before leaving the dealership and also followed up with me afterwards to make sure I was enjoying my new ride. More

Excellent service I have purchased two Minis at Ottos MINI because of their service department. Melissa Gibson does an excellent job of explaining what work is needed I have purchased two Minis at Ottos MINI because of their service department. Melissa Gibson does an excellent job of explaining what work is needed and making sure that it is done. More