MINI of West Chester

Great customer service and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHILADELPHIA to have my c and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHILADELPHIA to have my car serviced More

Good service Preston was very helpful. Staff is flexible with what you need as far as waiting or rental. I love that you go online and schedule your appointment. Preston was very helpful. Staff is flexible with what you need as far as waiting or rental. I love that you go online and schedule your appointment. Never had to wait for parts etc. More

Pleasant and efficient Otto’s staff were pleasant and helpful. The work was done quickly and efficiently and they even cleaned my car inside and out. I will certainly use th Otto’s staff were pleasant and helpful. The work was done quickly and efficiently and they even cleaned my car inside and out. I will certainly use them again. More

Warrantee maintance Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle yo Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle your Mini’s needs. More

Impressive! I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is immaculate. Secondly, they are thorough and exacting in their work. Preston Jackson, my service advisor, listened carefully to my concerns, addressed them, and discussed the findings afterward. Being the main point of contact and liaison between the staff and the public, the service advisor has a huge impact on the overall experience of a service visit. And Preston is definitely an asset to this dealership! Additionally, the mechanics are meticulous...very professional in appearance and demeanor. More

Ok, but not done yet Deficiency not corrected, but car is back in shop for further diagnosis/repair. Service people are great! Hope they find/solve the problem. It seems q Deficiency not corrected, but car is back in shop for further diagnosis/repair. Service people are great! Hope they find/solve the problem. It seems quite elusive. More

First Time Mini Buyers My husband and I have never purchased a Mini or dealt with a Mini dealership before, however we were interested in the cars because of their fuel effi My husband and I have never purchased a Mini or dealt with a Mini dealership before, however we were interested in the cars because of their fuel efficiency and of course because they are so cute! Pete Barcus was our salesman, and from start to finish he was extremely helpful and patient with all of our questions. Pete quickly lined up each and every car we requested to test drive and was there after we drove each car to provide details, comparisons, and answer our questions. He was extremely knowledgeable about the product, and when we decided to pull the trigger and purchase, he had everything ready to go for us upon arrival the next morning.. down to the stripes we called after leaving and requested to be added! He also took the time to run through all of the cars features, even popping the hood and familiarizing us with the workings underneath. I cannot say enough how smooth this experience was. We feel confident with our purchase. Thanks to Pete.. it was a pleasure working with him! More

great service, friendly staff Great service, friendly staff, were able to get in right away, even though the service department was booked up. Very friendly and helpful team. We re Great service, friendly staff, were able to get in right away, even though the service department was booked up. Very friendly and helpful team. We really appreciated everyone's help. Thanks. More

I bought a countryman from Liam in Exton I had a great experience at the Exton Otto's Mini. I worked with Liam Morris. he was very helpful and knowledgeable on the cars available. He was very I had a great experience at the Exton Otto's Mini. I worked with Liam Morris. he was very helpful and knowledgeable on the cars available. He was very approachable and laid-back, which I appreciated. He also took the time to show me the controls in my new Countryman, which I also appreciated. I would recommend both Liam and the dealership. More

Top rated service department Melissa is awesome! She's always polite, courteous, knowledgeable, and accommodating my schedule for needed service. Highly recommend Otto's Servic Melissa is awesome! She's always polite, courteous, knowledgeable, and accommodating my schedule for needed service. Highly recommend Otto's Service Department even after warranty has elapsed, More