MINI of West Chester

1st time serviced on my new mini Preston Jackson was the greatest. All was well with my car, very informative and pleasant experience. Thank you , wish you weren't so far away! Preston Jackson was the greatest. All was well with my car, very informative and pleasant experience. Thank you , wish you weren't so far away! More

Relaxing Had many dealings with buying cars and Derek at Otto"s Mini made it a relaxing smooth experience. Had gotten my other mini at another mini dealership Had many dealings with buying cars and Derek at Otto"s Mini made it a relaxing smooth experience. Had gotten my other mini at another mini dealership and it was the worst car salesman we had dealt with. Glad we decided to give Otto's Mini a try. More

No typical high-pressure sales when buying a car Pete has sold me two cars - I went back to him because I appreciated his enthusiasm for the cars he's selling and how professional the whole process f Pete has sold me two cars - I went back to him because I appreciated his enthusiasm for the cars he's selling and how professional the whole process felt. There is no hype or pressure when buying a car at Otto's, and the service is top notch. More

Unannounced visit I had to drop off unannounced. They took card of my Mini right that same day. I have no complaints at all. Very Happy employees. :) I had to drop off unannounced. They took card of my Mini right that same day. I have no complaints at all. Very Happy employees. :) More

Love the service I get at Otto's MINI. I love the service I get at Otto's MINI in Exton. They are so efficient and I especially love how I get a text message that shows what needs to be don I love the service I get at Otto's MINI in Exton. They are so efficient and I especially love how I get a text message that shows what needs to be done and that I can approve the service right from my phone, so easy and quick. Melissa Gibson, my service advisor is absolutely wonderful and knows her stuff. Everyone there at Otto's are just a really great team, that work very well together. More

Very efficient, people there are nice and honest! The waiting room is clean and friendly, with drinks and snack. I finished quite a bit thing on my phone. A great experience! The waiting room is clean and friendly, with drinks and snack. I finished quite a bit thing on my phone. A great experience! More

Impressive customer service Ottos Mini has been impressive and the employees and management have earned and deserve my business. They are knowledgeable, thoroughly professional a Ottos Mini has been impressive and the employees and management have earned and deserve my business. They are knowledgeable, thoroughly professional and friendly whether I have been there to shop for a new Mini or have my current one serviced. Easily recommend others to see them for sales or service. More

Went above and beyond to get me the best deal. Preston went the extra mile to honor two coupons that were not really meant to be used together. Repairs and services add up quickly and every little Preston went the extra mile to honor two coupons that were not really meant to be used together. Repairs and services add up quickly and every little discount helps! He also replaced my windshield washer motor free of charge because he discovered that the problem was actually a clog and not the motor after he installed it. I also had them detail my car inside and out and it turned out amazing! Looks brand new! More

Very Professional and Capable Staff I always appreciate how clearly the team communicates with me about the reason for service, potential repairs and possible other needs. Topped of flui I always appreciate how clearly the team communicates with me about the reason for service, potential repairs and possible other needs. Topped of fluids. Didn’t worry that I need until Saturday afternoon to return my loaner although my car was ready on Friday evening. More

Friendly, knowledgeable, helpful staff Every encounter I have had with the employees at Otto’s has been a pleasant experience. The Service Advisor is very knowledgeable and keeps in touch w Every encounter I have had with the employees at Otto’s has been a pleasant experience. The Service Advisor is very knowledgeable and keeps in touch with me when my car is in for service. More