MINI of West Chester

Easy, No Pressure Bought our second Mini from Otto’s. Great experience. Stopped in without an appointment, received a friendly no pressure greeting. Was introduced to a Bought our second Mini from Otto’s. Great experience. Stopped in without an appointment, received a friendly no pressure greeting. Was introduced to a salesman who was very easy to work with to get us the car we wanted with the payment we wanted. Michael Dixon was very easy to work with and made the experience enjoyable. All the staff at Otto’s was great! Definitely recommend them if you are considering a Mini. More

Only problem is the distance I travel Service met all my expectations They were able to complete work even though I was there ahead of scheduled mileage. The dealership provides a comforta Service met all my expectations They were able to complete work even though I was there ahead of scheduled mileage. The dealership provides a comfortable environment More

Otto’s MINI Service 1, MINI assembly OXFORD, UK 0 I bought two new MINI’s at the first of 2018. Mine, I learned after a few days had a non-working A/C system. I made an appointment and brought in my I bought two new MINI’s at the first of 2018. Mine, I learned after a few days had a non-working A/C system. I made an appointment and brought in my F55 MCS 4 door. They offered and I accepted a loaner, a very nice new Countryman. Next day they called, all fixed. The problem, a valve in the A/C system was cracked and leaking refrigerant. They replaced the bad valve my car was washed and vacuumed and beautiful. Preston (service advisor) was very professional and like everyone I’ve met at both Otto’s MINI and BMW, friendly and very knowledgeable. An outstanding team: sales, management, finance and service and don’t forget the woman in the boutique shop. More

Love the service I get at Otto's MINI. I can't say enough about my car buying experience at Otto's Mini. Everyone was so nice and helpful and Pete my salesman was great and answered all my I can't say enough about my car buying experience at Otto's Mini. Everyone was so nice and helpful and Pete my salesman was great and answered all my questions as well as really helped me get into the Mini that I wanted. I think I got a really good deal on my new 2018 Mini Cooper Countryman. Everyone at Otto's made me feel important and I am so happy with my new Mini. I would recommend to anyone interested in the Mini lineup of vehicles to check out Otto's Mini for themselves. More

Long wait and incomplete repair Brought my convertible in to get repair on the rag top. Had corresponded with the service department and had a quote for the repairs just bringing Brought my convertible in to get repair on the rag top. Had corresponded with the service department and had a quote for the repairs just bringing it in to have the work completed as quoted. After an hour wait the service advisor came out and said we've looked at your vehicle and have a quote for you, I was very disappointed as I thought she was coming out to tell me it was done! I said how long will the repair take now that an hour of my time was wasted. Was told another hour! So I waited for the repair. The day after the repair one of the parts that was replaced and installed fell on my wife's head while driving the car so now another visit is in order. Not one of the best service experiences. More

What a Breeze Everyone at Otto’s Mini were absolutely amazing when it came to the car buying experience. Pete was very knowledgeable and helpful with anything I had Everyone at Otto’s Mini were absolutely amazing when it came to the car buying experience. Pete was very knowledgeable and helpful with anything I had questions about and really worked with me when it came to the buying process, from test drive to pricing and picking out the right car, and I ended up purchasing my perfect Mini Cooper Countryman! i would recommend everything that is in the market to purchase a Mini, to go to Otto’s! You won’t be disappointed. More

very friendly and professional I've been through Many MINI dealerships for A Certified Pre-Owned MINI Cooper and find this place is the best. All staffs in this dealership are ve I've been through Many MINI dealerships for A Certified Pre-Owned MINI Cooper and find this place is the best. All staffs in this dealership are very friendly and professional. They provide all the option I can choose and explain very well. and atmosphere in there is great. you might feel glad and enjoy that you were in there. More

Oil change and new tire. Otto mini and specifically Preston provide excellent service. My only concern are the run flat tires. In two years I’ve had to replace two tires. I am Otto mini and specifically Preston provide excellent service. My only concern are the run flat tires. In two years I’ve had to replace two tires. I am not satisfied with theses tires but I love the service at Otto Mini. More

Attentive, accomadating & prompt I was immediately approached and told what would be taking place. They had my loaner ready and made sure i was comfortable in the vehicle before i lef I was immediately approached and told what would be taking place. They had my loaner ready and made sure i was comfortable in the vehicle before i left the lot. They also suggested items that could be taken care of during the service appt. Very efficient! More

Pleasant experience The sales person the dealership personnel were very professional. The overall dealership five stars. Would buy another vehicle from this dealership in The sales person the dealership personnel were very professional. The overall dealership five stars. Would buy another vehicle from this dealership in the future. Thank you to everyone at the dealership More