MINI of West Chester

The way car buying should be! Found the right vehicle for our family without the high pressure sales process; pleasurable experience in a relaxing environment and Michael Dixon was Found the right vehicle for our family without the high pressure sales process; pleasurable experience in a relaxing environment and Michael Dixon was great to work with. Will recommend him to family and friends and buy from him again. Thank you. More

Easy Breezy Having recently visited many car dealerships in the area, we've encountered lots of stressful situations with both sales people and chaotic environmen Having recently visited many car dealerships in the area, we've encountered lots of stressful situations with both sales people and chaotic environments, which is why we were happily surprised when we walked into Otto's Mini dealership in Exton, PA. The showroom is not a huge, chaotic, warehouse-like feel with tons of sales people stalking you, but is calm, professional, and extremely welcoming. We were immediately introduced to Jeff Schmidt, one of their sales people, who was not pushy, but rather funny, friendly, extremely easy to talk to, and incredibly helpful. After test driving 2 different used cars in their lot, he was genuinely interested in our thoughts and experience. He worked with us on price and gave us a great trade-in value, all without any pressure, making the whole car buying experience rather easy and enjoyable. We were thrilled to have purchased our vehicle with his help and have passed his name along ever since. We never felt that he was pulling the wool over our eyes or glossing over any small fine print details we should know of. He, along with Ryan Ressel (finance administrator), were a pleasure to work with as they both were completely professional yet kept us laughing along the way. We hope to find our next vehicle at Otto's in hopes of dealing with Jeff once again! More

Excellent experience Derek was very professional and made it not a sales experience, but a counsultative experience. He aligned my needs with the best opportunity for my Derek was very professional and made it not a sales experience, but a counsultative experience. He aligned my needs with the best opportunity for my situation. Definitely a promoter. More

I was so excited to buy this car! Nothing puts me off faster than a hard sell. When I came to the dealership, I know I loved the look of the car, but I wasn't sure it was for me. Pete Nothing puts me off faster than a hard sell. When I came to the dealership, I know I loved the look of the car, but I wasn't sure it was for me. Pete answered all my questions and shared his experience with his own mini. He found all the discounts and rebates that were relevant and got me a fantastic deal. Best yet, he's answered every mini question I emailed him within about five minutes. He's the best! So is my car! More

Quick and efficient Found a used car on otto's website. Called the dealership, was put in touch with Michael. Just a few hours later I was test driving the car and schedu Found a used car on otto's website. Called the dealership, was put in touch with Michael. Just a few hours later I was test driving the car and scheduling the appointment to come back to purchase it. Michael was efficient and easy to work with. Made the process painless. Would definitely return there for a car in the future. More

Great salesman Pete is a great, patient, realistic, low to no pressure guy who really will work with you in helping you get the car you want. Pete is a great, patient, realistic, low to no pressure guy who really will work with you in helping you get the car you want. More

Great experience! Michael was a pleasure to work with - I was able to get the car I wanted With little effort. I would recommend Otto’s BMW to anybody ! Michael was a pleasure to work with - I was able to get the car I wanted With little effort. I would recommend Otto’s BMW to anybody ! More

Perseverance is key We had a great first buying experience at Otto's. From coordinating with them over the phone to the hospitality and assistance at their reception and We had a great first buying experience at Otto's. From coordinating with them over the phone to the hospitality and assistance at their reception and finally in selecting and closing on our chosen MINI. The team their is committed to getting you what you want, flushing out all the options and were very helpful in assisting us when we hit a couple of snags. They loaned me a car overnight since I don't live in the area and went the extra step to ensure we felt great about doing business with them. Big thanks to Michael, Chad and the entire team at Otto's. Keep up the great work guys. -Taylor Mason More

Can't get my problem resolved the first time! It has been all good for the past 9 years until today. My 2009 Cooper S service light is on and I made an appointment for that. When I dropped off the It has been all good for the past 9 years until today. My 2009 Cooper S service light is on and I made an appointment for that. When I dropped off the car I also mentioned the sun roof's problem. It sometimes won't open and with loud noise. When I picked up the car in the afternoon, the sun roof still has the squeaking noise. I told the service advisor. She asked the technician to check it again (that's very nice) and then told me the not open problem is because of the extreme hot weather, and they can't do anything about the noise. OK, I accept the weather too hot that causes the open and close problem reasoning and also nothing can be done to fix the noise due to the age of the car. However, when I focused on the sun roof, I did not pay attention to the control panel. However, I noticed one thing. There is some fluid on the front seats, most in the passenger side. It seemed that it was some grease dripped from the sun roof. I asked the reception girl, who was very nice to help me wipe off the grease. (Later I inform the service advisor about this.) After I drove 2 hours to get home, I noticed the Service light still red and the mileage shows negative 900. So, they did NOT reset the service light after the service is done. And the service provider and technician both did not see that when I asked them to deal with the sun roof problem the second time. The ignition must be on in order to do something with the sun roof, right? Perhaps they also focused on the roof and ignored the red service warning light? I regret not to notice the control when I was there. BUT, as a service advisor and as a technician, reset the warning light after service is SOP, how can they miss that! I left a voice message to the service advisor. I assumed that she would ask me to go back to have it reset, which I am not going to do because I do not have time for that (and I assumed she would call me after she heard my message). I will just search for videos on YouTube to see how it is done. This will save me a lot of time. I live in Allentown area, and there is a Mini of Allentown. Why have I been driving that far to Otto Mini for service for 9 years? It was because the service advisor whom I am familiar with, and the worry-free service. Now since the service advisor has left a few months ago (to Otto BMW, so I've heard), and the job is not done as I expected, I think I should try Mini of Allentown next time. More

Pleasant purchase Friendly, informative, not pushy, negotiable, good product, good service department- overall pleased. First got mini serviced then drove courtesy car Friendly, informative, not pushy, negotiable, good product, good service department- overall pleased. First got mini serviced then drove courtesy car home and wanted to talk with sales person for new mini. Love my new mini. So many improvements. Loved my old 2012 "beach car"(ocean blue) and feel more secure and love as much new "beach car"(British racing green). Will be back to see what I want with my gift certificate to boutique. More