MINI of West Chester

I will start with the obligatory "I'd give this place zero stars if I could". I would. The sunroof on our Mini broke and was stuck open. We brought it to Otto's to fix it. To start, they wouldn't give us zero stars if I could". I would. The sunroof on our Mini broke and was stuck open. We brought it to Otto's to fix it. To start, they wouldn't give us a loaner car, but they also wouldn't let my husband stay in the waiting room and wait for the car! They have a beautiful waiting room, they told him no, you can't stay here. They paid for an Uber to take him home (and then later back to the dealer)!! I've never heard of anybody else doing that ever. This should have been our first hint that they were going to try to fleece us. That they'd rather pay for an Uber 30 minutes each way than to let him sit in their waiting room- that has desks, coffee, and merch. But I digress. I'll start with the estimate for the sunroof. We clicked on the text estimate and it said about $1300. Yikes but ok. When we clicked on it again later, the estimate now said about $2600. Someone went in and just DOUBLED the estimate! Without giving us the courtesy of a call or explanation. When challenged on it, they said that whoever put the estimate in estimated too low and they'd "work with us" on the price since we already saw $1300. Sorry not our problem. Eventually we got them down to $1800 but this was $500 higher than the original estimate. We were sorta stuck with them since literally nobody else will fix the sunroof on a Mini Cooper. I think they knew that. Later on when we checked our invoice after paying, we noted that they just charged us a flat rate for labor. "Labor: $1410". They didn't say how many hours, hourly rate, how many techs, etc. They just pulled some price out of thin air. Along with the estimate for the sunroof, they put in about 4 additional "critical" repair items that needed to be addressed immediately. One of which was the engine mount. They basically made it sound like the engine was going to fall out of the car if we didn't pay them like $1500 to fix this immediately. We had them fix the sunroof only and took the car to our local mechanic to inspect for these "cRiTiCaL" tasks. Since they inspected our car like a month ago and it passed. Turns out NONE of these "cRiTiCaL" items were that critical. They were vastly exaggerated by these clowns in order to pick our pockets. In closing, you are probably better off driving your car off of a cliff than you are taking it to Otto's Mini of West Chester for repairs. It'll cost you less. Thank you for your attention to this matter. More

Highly recommend! This was the best car buying experience I have ever had. Which is pretty amazing as I ended up buying a model that I didn't think I would, and which This was the best car buying experience I have ever had. Which is pretty amazing as I ended up buying a model that I didn't think I would, and which cost more than I originally planned to spend. Michael Dixon was great at providing helpful, informative information without ever pressuring me. I felt supported and seen throughout the process and never once felt like I was being "sold." In the end I was excited and happy to drive off the lot with my very special car. Thanks to the entire team for a low pressure, helpful, and dare I say enjoyable? car buying experience. More

Michael and Pete are both great to work with and obviously very experienced and professional. obviously very experienced and professional. More

I have been leasing Minis for over 20 years. I just took possession of Mini 6 from this dealership. Availability and quality for mechanical service is excellent. Working with the Finance Departm I just took possession of Mini 6 from this dealership. Availability and quality for mechanical service is excellent. Working with the Finance Department has always been a positive and easy experience. My Motoring Adviser Michael Dixon works with me through the leasing process making sure I am comfortable every step of the way through hand over and more. He is a kind, professional and genuine . I wouldn't go anywhere else. More

This is the second Mini that I have purchased from Mini of West Chester and once again I had an amazing experience. All of the staff at the dealership are professional and excellent to deal with. Special s of West Chester and once again I had an amazing experience. All of the staff at the dealership are professional and excellent to deal with. Special shout out to Michael Dixon who always goes above and byond! More

Michael Dixon was the absolute best sales associate I’ve ever worked with! Knowledgeable, informative, helpful, and just a pleasure to be with. Excellent experience, we will be back!! ever worked with! Knowledgeable, informative, helpful, and just a pleasure to be with. Excellent experience, we will be back!! More

Best experience buying a car ever! Michael Dixon is a kind, informative and patient expert. I would highly recommend him and this dealership. I thoroughly enjoyed this experience. I mu Michael Dixon is a kind, informative and patient expert. I would highly recommend him and this dealership. I thoroughly enjoyed this experience. I must have test drove at least 10 cars over the last six months. Michael is the one who understood what I needed and how to keep me interested and at ease. Michael Dixon should get an Olympic gold medal for being able to sell me a car! More

The dealership and everyone working there were extremely friendly and accommodating. They went the extra mile and offered us lunch while we were waiting for our paperwork to be generated and completed. They friendly and accommodating. They went the extra mile and offered us lunch while we were waiting for our paperwork to be generated and completed. They exceeded expectations. More

Just leased my second Mini Cooper S and I can't say enough good things about Peter Barcus. When I settled on what I wanted and sent out a few inquiries, no one at any dealer matched Peter in profession enough good things about Peter Barcus. When I settled on what I wanted and sent out a few inquiries, no one at any dealer matched Peter in professionalism, responsiveness, knowledge and cut-to-the-chase approach. He got right to a terrific offer, answered a lot of questions and made the entire process a seamless pleasure. I am not usually a fan of the car acquisition experience, but this was materially different, and I would recommend going right to Peter if you are in the market for a Mini, which, by the way, is a great little car. More