MINI of Warwick

I bought my Mini here two years ago, on a Friday afternoon. I picked it up on Wednesday morning, and it was not ready. In fact, it did not start, and they had to jump it because the battery was dead afternoon. I picked it up on Wednesday morning, and it was not ready. In fact, it did not start, and they had to jump it because the battery was dead. I should've just taken my Jetta home instead. Then, I had to bring it back a few weeks later. Why? The rotors in the back were rusted, even though the car was a 2006 with only 36k miles on it. They spent two days fixing it, because they didn't have the parts (this is a recurring theme at this place). Last year, I got into an accident, and my car has an extended warranty, so I took it to their body shop. I brought the car there when I made the appointment, but they didn't even really look at it. How do I know this? When I brought the car in over a week later, they did not have the parts! My car was there for a week and a half, while they had to get another rim (they got the wrong one) and a tire (they didn't know I needed one, since they didn't look at my car) and some other parts that they should've known to order, had they put the car on the lift, which they could've done at any time before the appointment. They never called me to tell me why my car took so long, either or how long it would take. When I brought it there for the appointment, they said 5 days. When the five days were up, no car and no phone call as to why it wasn't ready. I only found out why when I picked up my car. They did give me a loaner, a Nissan Altima, even though I would've preferred a smaller car (since that's why I bought a Mini). At this point, I also found out my car did not have regular tires, but run flats, which they apparently didn't know until they went to change the tire. I also don't have a working tire pressure alert on my car, neither of these things were told to me when I purchased said car, meaning they don't know what they are selling you. This year, I had to bring it in for a Mini inspection and it took two days because they once again did not have the parts needed. They told me I had an oil leak and to bring it back in a few months for a check up to see if it needed to be fixed before the warranty went up. I did just that, brining it in in late May. I made the appointment, and was told the warranty was still in effect. Yet, when I brought it in, I was told the warranty was no good. My daughter had to bring the car in last week for a broken blinker arm, and was told the warranty was still in effect. These people don't know what they are talking about. My daughter made the appointment and was going to wait for the car, which should've been done by 12 pm. She had to get a ride from them, which they were reluctant to give her, because she had a doctor's appointment she had forgotten about. It is now almost 4 pm, and, surprise surprise, the car is not done. Not only that, but the service man called and said that we'd be lucky if it was done by the end of the day tomorrow. Even though the appointment was made a week in advance and they should've had the parts and time to do it. She told the man about the other times they'd been late in fixing the car, and he said he would talk to a tech and call her back. He hasn't called back, either. I am planning on getting the title to the car (which they did not send me when I'd paid it off) and selling it, and getting a Ford or VW, since I know I can get better service at those dealerships. I'm done with Inskip. More

Ash was great to work with. She knows the vehicles and the current offerings. She immediately made time for us. After a bit, her other customers came in. She easily balanced her time between us so that we the current offerings. She immediately made time for us. After a bit, her other customers came in. She easily balanced her time between us so that we were both happy and satisfied. We were to buy out my first mini and thought to go there to see what the current deals are being offered. She made time to explain to us the current deals and helped us pick out my new mini. I actually got to take the car home that day. She transferred my plates, helped to get the car ready and set up my sirius satellite radio while i sat with the finance man. Throughout the process she kept us updated on what the next stpes were while we waited. it was nice to have the new car that very same day. More

I think Jessica is hard working knows the product and has the natural ability to sell it. It was a pleasure making her acquaintance and hope she is with the company a very long time the natural ability to sell it. It was a pleasure making her acquaintance and hope she is with the company a very long time More

I had an awesome experience buying a car from Mini of Warwick. Ash's superior knowledge of the Mini line combined with a pressure free atmosphere truely made me feel welcomed. It is refreshing to walk in Warwick. Ash's superior knowledge of the Mini line combined with a pressure free atmosphere truely made me feel welcomed. It is refreshing to walk into a car dealer and have there biggest concern not be getting me out the door in any car, but selling me the right car for my needs and budget. The family all thought Ash was very cool and my 11 year old daughter wants to know when we are going back to hang out. I wish I needed another car so I could buy another car from Ash and Mini/BMW of Warwick. Proud owner of a 2012 Mini Countryman! JOSH More

I executed a reverse auction for a 2011 Mini S. Of all the dealers, Mini of Warwick seemed most interested in helping me find the right automobile at the right price. Furthermore, working with Art Fontai the dealers, Mini of Warwick seemed most interested in helping me find the right automobile at the right price. Furthermore, working with Art Fontaine was a pleasure. He was responsive, friendly, and customer-focused. That includes a call and an email periodically after the purchase to ensure I was happy with it and a call on my birthday. Nice touch, and ones that I never experienced with the BMW dealer I bought my other car from. More

Our experience at Mini of Warwick was extremely pleasant. We leased a 2012 Mini Cooper. We had never leased a car before and the pros and cons of the lease were explained very clearly by the sales manager,B We leased a 2012 Mini Cooper. We had never leased a car before and the pros and cons of the lease were explained very clearly by the sales manager,Brian Peruggi, so that we could make an informed choice. Ash Johnson worked with us through the whole process and we found her very helpful but never pushy. She made what sometimes is a very stressful experience, purchasing a car, a pleasant and exciting experience. We would definitely buy or lease another car from this dealership. This was unlike any other car purchase we have ever experienced. Everyone at the dealership were friendly and helpful. More

I contacted mini of Warwick by email to inquire about getting a second key to my 2008 mini which I purchased used elsewhere. The dealer in Hartford did not even answer my email. Janine wrote me back th getting a second key to my 2008 mini which I purchased used elsewhere. The dealer in Hartford did not even answer my email. Janine wrote me back the next day and walked me through the procedure personally and we managed to get my key without me driving to RI. she was friendly and professional. I will go to mini of Warwick for my future needs and even for future purchases because of how I was treated. Thank you Janine. It's nice to know this kind of service still exists! More

This is the second time I purchased a car from this dealer. I am very happy with the service I received each time. Miss O'Hara was very helpful, articulate, pleasant. She was not pushy. She was genui dealer. I am very happy with the service I received each time. Miss O'Hara was very helpful, articulate, pleasant. She was not pushy. She was genuinely nice and caring! More

While shopping for a used mini for my wife. We visited Inskip Mini. We were pleasantly greeted by Andrea O'Hara. Andrea answered in detail all of our questions. She showed us several cars in our price ra Inskip Mini. We were pleasantly greeted by Andrea O'Hara. Andrea answered in detail all of our questions. She showed us several cars in our price range and came on several road tests. She explained in great detail in each every feature of each mini. That day my wife purchased her mini. I really like the engineering detail of the mini, so when Andrea informed me in 2011 they made an all wheel drive model i expressed that i might be interested. She set me up on minis web site where you can build your own car. Long story short i ordered one. Andrea kept in touch with me regularly via e-mail to update me on the cars progress and she made everything really easy. Financing went smoothly. I was very impressed with the cleanliness of the repair shop and the people there were extremely accomodating. I would definitely steer a friend to them and to Andrea without question. More

just bought a car and I found it a rather pleasant just bought a car and I found it a rather pleasant experience without the stress I expected. This was mostly due to the sales person with whom I dea just bought a car and I found it a rather pleasant experience without the stress I expected. This was mostly due to the sales person with whom I dealt, Andrea O'Hara. She was very available, friendly, knowledgeable and sweet. More