MINI of Warwick

First of all do not let this review sour your opinion of MINI, I bought one from MINI of Peabody and I love it. This is a review of the dealer, especially the sales manager Brian Peruggi, his unprofessional MINI, I bought one from MINI of Peabody and I love it. This is a review of the dealer, especially the sales manager Brian Peruggi, his unprofessionalism, overall attitude slimy business tactics and lack of common courtesy made me walk out of the dealership. I was prepared to buy 2 mini coopers, one custom order cooper hardtop and one clubman for my mother. We test drove the cars and found we really liked them. while at the dealership. Our salesperson Donna was perfectly nice during the presentation(not during the negotiation) and really convinced us that these are great cars. When we returned to buy the cars on the second day there was a completely different tone. When I made my very reasonable offer on the car I was immediately rejected. I should note that my offer was an average of what edmunds, true car and blue book call a fair purchase price for my exact desired configuration. Their counter offer: a mere $500 off msrp. And on my mother’s trade in they offered her 15,000 for a car that she eventually traded in for 22,000 at Mini of Peabody(and mini of warwick offered her nothing off msrp for the new car) When I held my position that these sites could not all possibly be wrong, Donna called over her sales manager Brian Peruggi, who did not even bother to say hello. He said that 500 off a mini was the “deal of the century”, and that with my mother’s trade in they would loose money. When I showed him the data from the sites, he claimed that 900 dollars was something no mini owner got of a car. He then mentioned that the products made by the technology company I work for “have a price and I don't get to talk them down. even though they are made buy tortured sweatshop child workers for five cents a phone”.(he actually said this) He insulted my employer and what I do, and as a fellow salesperson that was the last straw. He spent five minutes complaining about my offer calling it stupid, uninformed, crazy and insulting while acting like a kid throwing a temper tantrum. He then cursed under his breath as he walked away(yeah I heard you Brian) Donna claimed that $500 was the most she ever saw someone get off a car and told us to take the deal (we didn't) and when we left she said “this deal hurts me too, I don't see a dime if you don't buy anything. I feel like I wasted 3 hours of my time”. Well thats too bad Donna because of your sales manager’s actions I wouldn't buy a car even if you gave it to me for invoice because of his behavior. I ended up making a deal the very next day for 1500 off a mini cooper that was special ordered from the factory. My mother bought a clubman for 800 off msrp, and got 22,000 for her old car. All this with much better service from Mini of Peabody(buy from them) As long as Brian Peruggi works for mini of warwick stay away, he will insult you and throw a temper tantrum when you ask for anything other than msrp. If I ever treated a customer like he treated me I would be fired from my job. I’m surprised someone so juvenile even made it to sales manager. More

After dealing with several local Mini dealerships, we found the car we were looking for at Warwick Mini. No lies, no gimmicks, just honest and helpful. We drove from Chicago to pick up our Mini and cou found the car we were looking for at Warwick Mini. No lies, no gimmicks, just honest and helpful. We drove from Chicago to pick up our Mini and couldn't be happier. Would highly recommend. More

I went to Mini of Warwick to buy a used Honda Civic they had in stock, and the entire experience was really straight-forward and simple. When I showed up to look at the car, a representative came out immedi had in stock, and the entire experience was really straight-forward and simple. When I showed up to look at the car, a representative came out immediately to show the car, show a carfax report, and answer questions. She immediately pointed out the problems the car had, and most would be fixed once I agreed to buy it. The car's price was fantastic; the car was in decent condition and was being sold well below the current KBB value. They were firm on the price being non-negotiable though. After I decided I wanted the car, the rest of the process was fast enough, and they were able to have the car ready after two days. When I went back, the paperwork was prepared, and I was out with keys in hand within a half hour. Overall, the sale experience was enjoyable, and the employees involved were all very friendly. More

I bought my Mini here two years ago, on a Friday afternoon. I picked it up on Wednesday morning, and it was not ready. In fact, it did not start, and they had to jump it because the battery was dead afternoon. I picked it up on Wednesday morning, and it was not ready. In fact, it did not start, and they had to jump it because the battery was dead. I should've just taken my Jetta home instead. Then, I had to bring it back a few weeks later. Why? The rotors in the back were rusted, even though the car was a 2006 with only 36k miles on it. They spent two days fixing it, because they didn't have the parts (this is a recurring theme at this place). Last year, I got into an accident, and my car has an extended warranty, so I took it to their body shop. I brought the car there when I made the appointment, but they didn't even really look at it. How do I know this? When I brought the car in over a week later, they did not have the parts! My car was there for a week and a half, while they had to get another rim (they got the wrong one) and a tire (they didn't know I needed one, since they didn't look at my car) and some other parts that they should've known to order, had they put the car on the lift, which they could've done at any time before the appointment. They never called me to tell me why my car took so long, either or how long it would take. When I brought it there for the appointment, they said 5 days. When the five days were up, no car and no phone call as to why it wasn't ready. I only found out why when I picked up my car. They did give me a loaner, a Nissan Altima, even though I would've preferred a smaller car (since that's why I bought a Mini). At this point, I also found out my car did not have regular tires, but run flats, which they apparently didn't know until they went to change the tire. I also don't have a working tire pressure alert on my car, neither of these things were told to me when I purchased said car, meaning they don't know what they are selling you. This year, I had to bring it in for a Mini inspection and it took two days because they once again did not have the parts needed. They told me I had an oil leak and to bring it back in a few months for a check up to see if it needed to be fixed before the warranty went up. I did just that, brining it in in late May. I made the appointment, and was told the warranty was still in effect. Yet, when I brought it in, I was told the warranty was no good. My daughter had to bring the car in last week for a broken blinker arm, and was told the warranty was still in effect. These people don't know what they are talking about. My daughter made the appointment and was going to wait for the car, which should've been done by 12 pm. She had to get a ride from them, which they were reluctant to give her, because she had a doctor's appointment she had forgotten about. It is now almost 4 pm, and, surprise surprise, the car is not done. Not only that, but the service man called and said that we'd be lucky if it was done by the end of the day tomorrow. Even though the appointment was made a week in advance and they should've had the parts and time to do it. She told the man about the other times they'd been late in fixing the car, and he said he would talk to a tech and call her back. He hasn't called back, either. I am planning on getting the title to the car (which they did not send me when I'd paid it off) and selling it, and getting a Ford or VW, since I know I can get better service at those dealerships. I'm done with Inskip. More

Ash was great to work with. She knows the vehicles and the current offerings. She immediately made time for us. After a bit, her other customers came in. She easily balanced her time between us so that we the current offerings. She immediately made time for us. After a bit, her other customers came in. She easily balanced her time between us so that we were both happy and satisfied. We were to buy out my first mini and thought to go there to see what the current deals are being offered. She made time to explain to us the current deals and helped us pick out my new mini. I actually got to take the car home that day. She transferred my plates, helped to get the car ready and set up my sirius satellite radio while i sat with the finance man. Throughout the process she kept us updated on what the next stpes were while we waited. it was nice to have the new car that very same day. More

I think Jessica is hard working knows the product and has the natural ability to sell it. It was a pleasure making her acquaintance and hope she is with the company a very long time the natural ability to sell it. It was a pleasure making her acquaintance and hope she is with the company a very long time More

I had an awesome experience buying a car from Mini of Warwick. Ash's superior knowledge of the Mini line combined with a pressure free atmosphere truely made me feel welcomed. It is refreshing to walk in Warwick. Ash's superior knowledge of the Mini line combined with a pressure free atmosphere truely made me feel welcomed. It is refreshing to walk into a car dealer and have there biggest concern not be getting me out the door in any car, but selling me the right car for my needs and budget. The family all thought Ash was very cool and my 11 year old daughter wants to know when we are going back to hang out. I wish I needed another car so I could buy another car from Ash and Mini/BMW of Warwick. Proud owner of a 2012 Mini Countryman! JOSH More

I executed a reverse auction for a 2011 Mini S. Of all the dealers, Mini of Warwick seemed most interested in helping me find the right automobile at the right price. Furthermore, working with Art Fontai the dealers, Mini of Warwick seemed most interested in helping me find the right automobile at the right price. Furthermore, working with Art Fontaine was a pleasure. He was responsive, friendly, and customer-focused. That includes a call and an email periodically after the purchase to ensure I was happy with it and a call on my birthday. Nice touch, and ones that I never experienced with the BMW dealer I bought my other car from. More

Our experience at Mini of Warwick was extremely pleasant. We leased a 2012 Mini Cooper. We had never leased a car before and the pros and cons of the lease were explained very clearly by the sales manager,B We leased a 2012 Mini Cooper. We had never leased a car before and the pros and cons of the lease were explained very clearly by the sales manager,Brian Peruggi, so that we could make an informed choice. Ash Johnson worked with us through the whole process and we found her very helpful but never pushy. She made what sometimes is a very stressful experience, purchasing a car, a pleasant and exciting experience. We would definitely buy or lease another car from this dealership. This was unlike any other car purchase we have ever experienced. Everyone at the dealership were friendly and helpful. More

I contacted mini of Warwick by email to inquire about getting a second key to my 2008 mini which I purchased used elsewhere. The dealer in Hartford did not even answer my email. Janine wrote me back th getting a second key to my 2008 mini which I purchased used elsewhere. The dealer in Hartford did not even answer my email. Janine wrote me back the next day and walked me through the procedure personally and we managed to get my key without me driving to RI. she was friendly and professional. I will go to mini of Warwick for my future needs and even for future purchases because of how I was treated. Thank you Janine. It's nice to know this kind of service still exists! More