MINI of Towson - Service Center

A-One Service, Personalized Attention, Worth Driving To Yoni has been my service manager through almost 3 leases which is close to 9 years. He warmness, attentiveness, high quality of service and hooking m Yoni has been my service manager through almost 3 leases which is close to 9 years. He warmness, attentiveness, high quality of service and hooking me up with the right sales managers for new leases has been superb. I drive over an hour and 20 minutes and gladly take the extra time to come to Mini of Baltimore and Yoni'. He has been consistent, reliable, competent, organized ,authentic and a joy to see. How many dealerships can boast this kind of employee? I will be a loyal customer, Yoni and Mini of Baltimore has more than earned it. ` More

Compassion for frustration Sometimes anomalous things happen and the service staff are confronted with the brunt of it. I experienced an impairment of the auxiliary radiator of Sometimes anomalous things happen and the service staff are confronted with the brunt of it. I experienced an impairment of the auxiliary radiator of my very young Countryman. Needless to say, this non-warranty casualty was irritating and frustrating. It also occurred 150 miles from the dealership and required a sequence of tows and many hours to arrive for assistance. This is the challenge I presented to Yoni. He was patient and compassionate. He took the additional time to lament the event and explain how it could occur. He accomplished the repair quickly and on the budget he quoted. He made a difficult experience as easy and smooth as possible. That's no small feat; it's easy to be your best self when giving a customer a covered oil and filter change. I couldn't recommend Yoni more highly. More

Great audible My wife and I received a call from our old dealership that our Mini is ready for service. Since we moved I called and scheduled time with Yoni and the My wife and I received a call from our old dealership that our Mini is ready for service. Since we moved I called and scheduled time with Yoni and the team. When I arrived Yoni let me know that the other dealership was off by a couple of months and it wasn't technically ready for service. This is where most dealers would just send you on your way. But then Yoni said, "While you're here, why don't we top off your fluids, and give your Mini a bath." It was a small thing but it went a long way. Oh and by the way when they were running through the review they found a nail in the tire and fixed that right up as well. We are looking forward to going back in a few months when we are actually due for service. Thanks Yoni and team! More

Excellent Service. Yoni was extremely helpful. Kept me up to date on the repairs with daily communication and coordinated with the warranty company to cover the repairs Yoni was extremely helpful. Kept me up to date on the repairs with daily communication and coordinated with the warranty company to cover the repairs. More

Love my MINI and MINI of Baltimore County Always the best service by caring, professional, and friendly people....and and love the Mike and Ike treats!. Coming to MINI of Baltimore County is Always the best service by caring, professional, and friendly people....and and love the Mike and Ike treats!. Coming to MINI of Baltimore County is coming to see good friends. More

Allen is the best! It's never fun (or cheap) to have your car repaired, but Allen makes it a heck of a lot less painful. His service is unparalleled. Thanks, Allen! It's never fun (or cheap) to have your car repaired, but Allen makes it a heck of a lot less painful. His service is unparalleled. Thanks, Allen! More

great experience the crew at mini of baltimore is the best. allen rolocut is super and always takes good care of me. always have a really great experience when i’m i the crew at mini of baltimore is the best. allen rolocut is super and always takes good care of me. always have a really great experience when i’m in for service. More

Great service Allen was very helpful in resolving problems with my mini. Very timely service and I felt Allen's explanation of service performed and what might be Allen was very helpful in resolving problems with my mini. Very timely service and I felt Allen's explanation of service performed and what might be needed in the future was very beneficial. More

Made a bad situation the best it could be I was very pleased with my last experience at MINI of Baltimore. I took my car in knowing something was wrong and it turned out to be much bigger than I was very pleased with my last experience at MINI of Baltimore. I took my car in knowing something was wrong and it turned out to be much bigger than expected. Alan Rolocut guided me through the process. He was very helpful, gave excellent advice, communicated frequently, and actually saved me a good bit of money. A bad situation was certainly made much better thanks in large part to Alan. More

Very helpful Allen was my service advisor. As always he was very helpful and explained what service was needed and kept me informed. The service was performed in a Allen was my service advisor. As always he was very helpful and explained what service was needed and kept me informed. The service was performed in a timely manner and I’m very happy with my vehicle. More