MINI of Towson - Service Center

I'm amazed with how great the service is! I bought a car at another dealership, but now moved to the Baltimore area. This is the first time that I've experienced customer service that was this professional, at another dealership, but now moved to the Baltimore area. This is the first time that I've experienced customer service that was this professional, just for an annual service! I will be returning for sure! More

great door to door service; understanding the needs of the customer; highly recommended, flexibility in making arrangements; great communication around expectations and sticking to schedule the customer; highly recommended, flexibility in making arrangements; great communication around expectations and sticking to schedule More

Yoni @ Mini of Baltimore is truly a great Service Advisor. He understands the vehicle, the technology, etc and helps with the decision process surrounding your Mini's repair. Mini of Baltimore Serv Advisor. He understands the vehicle, the technology, etc and helps with the decision process surrounding your Mini's repair. Mini of Baltimore Service Advisors have a new service that texts you video and audio from the engineer working on your vehicle. It's so simple when it's done correctly like this. More

As a return customer, I’ve always been happy with Yoni and the service department... very knowledgeable and thorough in explanations on services and vehicle needs and the service department... very knowledgeable and thorough in explanations on services and vehicle needs More

Very accommodating and courteous. Implemented COVID Very accommodating and courteous. Implemented COVID safeguards. Service advisor very knowledgeable and thorough.. Explained what services were due an Very accommodating and courteous. Implemented COVID safeguards. Service advisor very knowledgeable and thorough.. Explained what services were due and why they were important to complete. More

I’ve had service from Mini for over a decade now. I had a 2006 Mini I traded in for a 2019 in August 2018. Since I can remember, both Yoni and Allan have been a part of an amazingly kind and attentive team. 2006 Mini I traded in for a 2019 in August 2018. Since I can remember, both Yoni and Allan have been a part of an amazingly kind and attentive team. This go round, I worked with Yoni after I blew out a tire on a pothole. Having my tire replaced was the EASIEST thing I’ve done in months lol. It’s was so quick and streamlined. All it took was a phone conversation and a few texts. My car was picked up then serviced. I was then sent a video update and all recommendations and shortly after a text with the option to pay. After that was all complete, Mini sent a Lyft to pick me up and all I had to do is sign for my car. Issy (my car) was waiting washed, with the heat and seat warmer on (it was a very cold day), and the window cracked to air out after a full disinfectant due to COVID-19. I couldn’t be happier with the service. More

Let me add to the accolades for Yoni Baron and the service department at Mini of Baltimore. Yoni has taken care of me and my Mini Countryman for years. My countryman has been tremendously reliable, bu service department at Mini of Baltimore. Yoni has taken care of me and my Mini Countryman for years. My countryman has been tremendously reliable, but whenever I've needed to bring it in for routine maintenance, Yoni is always giving the car an extra check to make sure it is in top condition! His responsiveness and customer service are excellent and he always makes sure my visit is pleasant. Because of his dedicated and knowledgable service, my experience at Mini of Baltimore and with owning Minis has been great! More

Purchased my new to me Mini a year ago. Wonderful car and the service dept. is wonderful. Had a problem that was solved by Yani and his team. See my man Yani in service. AAA+++ the service dept. is wonderful. Had a problem that was solved by Yani and his team. See my man Yani in service. AAA+++ More

Had my first service done on my Mini and it was by far the best service appointment I've ever had on any car I owned. Yoni Baron was very helpful and communicated every step of the way and made the servic the best service appointment I've ever had on any car I owned. Yoni Baron was very helpful and communicated every step of the way and made the service go as smoothly as possible. More

This was my first experience with a new MINI dealership after moving. Yoni was responsive, reassuring and communicated with me throughout the service and repair. I was very happy with his customer servic after moving. Yoni was responsive, reassuring and communicated with me throughout the service and repair. I was very happy with his customer service, the precautions he took given the pandemic and the ease of coordinating the repair and lender vehicle. Overall a great first experience. More