MINI of Towson - Service Center
Towson, MD
1,069 Reviews of MINI of Towson - Service Center
This is my third Mini. I will only deal with Mini of Baltimore. The service department is the best. Allen was very courteous and helpful. I always feel like they take the tome to explain any service is Baltimore. The service department is the best. Allen was very courteous and helpful. I always feel like they take the tome to explain any service issues in layman’s terms so I understand the issues. Allen went out of his way to reach me when a part was going to be delayed. Allen Rolocut is a true professional! Thanks to your service department I will always come to Mini of Baltimore for my car!! More
My service visit to Mini of Baltimore County was nothing less than fantastic. Alan Rolocut was very helpful and efficient as well as the service team. It was so satisfying to get a short video of the servic less than fantastic. Alan Rolocut was very helpful and efficient as well as the service team. It was so satisfying to get a short video of the service needs and a call from Alan to explain the work and prices. I felt at ease and taken care of. I will rush back for my Mini service needs. Thank you Alan. More
Excellent Service - Customer is primary. Service advisor, Yoni Baron, recommends the best auto care with the customer in mind; He balances safety & service & budget, highly customer-sensitive advisor, Yoni Baron, recommends the best auto care with the customer in mind; He balances safety & service & budget, highly customer-sensitive More
I have owned my Mini Cooper since 2011. Love my car. And just as important is the Oustanding Service I have received. However, I would especially like to tout and commend Alan Rolocut. Alan always greets just as important is the Oustanding Service I have received. However, I would especially like to tout and commend Alan Rolocut. Alan always greets with a big smile and warm hello. He is knowledgeable, friendly, reassuring and helpful. What more can I ask for. If I need to leave my car for service, Alan goes out of his way to either get me a loaner or a ride home. I would never take my Mini anywhere else for service. Thank you Alan. Elaine J Overbeck-Geller (Sunshine) More
I have owned 4 minis over the last 20 years. I loved each one as though they were a beloved pet or family member. It has always been a pleasure to get my vehicle services at Mini of Baltimore County wo each one as though they were a beloved pet or family member. It has always been a pleasure to get my vehicle services at Mini of Baltimore County working most often with Allen Rolocut. He knows me and more importantly my car well so I can count on him to suggest maintenance or to forestall it when unnecessary. I use hand controls to operate a vehicle. Alan is well aware of the challenges it is for me to find reliable substitutes when I need a loaner, so he goes out of his way to communicate clear expectations on the time required to repair my car so that I have minimum time without it. THANK YOU MINI and ALLEN! More
Excellent customer service by the Service team of Allan and Yoni. Always, straight and honest on all service fixes. Sales department shines too; just bought our 4th Mini from this dealer over the past 10 y and Yoni. Always, straight and honest on all service fixes. Sales department shines too; just bought our 4th Mini from this dealer over the past 10 years. More
Allen Rolocut of Mini.of Baltimore was courteous and did an excellent job explaining the maintenance work needed. Service was excellent from car drop off to pick up. an excellent job explaining the maintenance work needed. Service was excellent from car drop off to pick up. More
I’ve been dealing with Mini of Towson for 7 years and Allen Rolocut has been my service advisor each time. He is the most pleasant customer service person! He makes sure to be thorough in explaining ever Allen Rolocut has been my service advisor each time. He is the most pleasant customer service person! He makes sure to be thorough in explaining everything to me and he’s always so kind to make sure I’m happy with everything. I just received four new tires, an oil service, and air-conditioning service and all were performed extremely well and I noticed a big improvement with my car. Allen really is the best! More
This dealership is just wonderful! I owe that in large part to the willingness of the service representatives who strive to go above and beyond part to the willingness of the service representatives who strive to go above and beyond More