MINI of Towson - Service Center

Alan always goes above and beyond. I thought I’d have to leave my car, but they had me in and out so quickly, and he even loaned me his phone charger so that my phone wouldn’t die whil I thought I’d have to leave my car, but they had me in and out so quickly, and he even loaned me his phone charger so that my phone wouldn’t die while I waited. More

Clear communication with video showing issues and updates. Rep was friendly and helpful. Great service updates. Rep was friendly and helpful. Great service More

The service rep Allen is always courteous & tries to take care of your concerns about your car asap. And the mechanics always do an excellent job – never have to go back for a redo.. care of your concerns about your car asap. And the mechanics always do an excellent job – never have to go back for a redo.. More

Always get great service. Quick to respond and fix the problem you are having. Just wish I didn’t have to replace a tire every few months. Quick to respond and fix the problem you are having. Just wish I didn’t have to replace a tire every few months. More

The entire staff at Mini Towson go out of their way to bake your visit as easy as possible. Allen and William are both awesome in explaining and keeping you informed about your vehicle and the time that t bake your visit as easy as possible. Allen and William are both awesome in explaining and keeping you informed about your vehicle and the time that things will take. More

This dealership is wonderful. The staff is helpful and very nice. They explain things where you understand them and I have never had an issue there. Always look forward to my year The staff is helpful and very nice. They explain things where you understand them and I have never had an issue there. Always look forward to my yearly service on my mini because it’s always fast and easy. More

Service here is great. I can always count on the guys at Mini of Towson to give my car the TLC that it needs. Top notch. I can always count on the guys at Mini of Towson to give my car the TLC that it needs. Top notch. More

Went above and beyond to help me with my problem wonderful customer service I would recommend them to anyone wonderful customer service I would recommend them to anyone More

They told me something was fixed when it wasn’t, they didn’t wash my car, and wouldn’t let me leave, because the printer was broken and they couldn’t print the paperwork. didn’t wash my car, and wouldn’t let me leave, because the printer was broken and they couldn’t print the paperwork. More

I was 6 hours from home and the yellow engine icon came on the screen and the engine lost power and was running rough. Time was running short for getting home and tending to the limping Mini Countryman. on the screen and the engine lost power and was running rough. Time was running short for getting home and tending to the limping Mini Countryman. Luckily, I was connected with Wayne Luberecki who just said, "Bring the car in." Things went smoothly and quickly and the Mini was ready in about 24 hours. I don't know who Wayne tasked to do the engine work, but the engine runs smooth and has its power back and the warning icon is gone. I am indebted to Wayne for his efficiency and plesent manner. Web Stayman More