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MINI of Towson - Service Center

Towson, MD

4.8
1,069 Reviews

1,069 Reviews of MINI of Towson - Service Center

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June 06, 2023

Mini of Towson has provided the best service on our Mini Clubman. Assuring we will enjoy for many years to come. More

by branham.will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rolocutt
Jun 09, 2023 -

MINI of Towson responded

Hi Branham, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 05, 2023

Friendly and Informative Staff. My wife and I have going to this dealer for years and we've always had positive interaction , Every thing explained in detail for service and what i More

by Timmyt1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne and Helen
Jun 09, 2023 -

MINI of Towson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 04, 2023

Previous service was performed 7 months ago after only 1000 miles. Expected an oil change but ended up spending $950 for a variety of other “necessary” service. Was also told another $1600 was needed soon More

by G Money
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen
Jun 06, 2023 -

MINI of Towson responded

Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (667) 308-3846 when you can so we can address this situation directly. Thank you and have a great day.

June 03, 2023

Prompt and courteous service as usual. Waiting areas were clean and comfortable. No surprises or complaints More

by Julie_l_le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan
Jun 06, 2023 -

MINI of Towson responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2023

Alan was an incredible key contact in the service department. He kept me very well informed of the expected schedule and any reasons for delays. More

by abcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan was incredible
Jun 05, 2023 -

MINI of Towson responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 31, 2023

I encountered so many nice people! As someone with minimal car knowledge, Allen did an amazing job helping me understand the issues and how they were going to solve them. More

by bre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
Jun 05, 2023 -

MINI of Towson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 26, 2023

On time, efficient, communicative, friendly front desk, service guide and technician. What more could you ask for? More

by Krista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
May 31, 2023 -

MINI of Towson responded

Hi Krista, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 26, 2023

Alan in the service department has made sure my mini gets the utmost care, My mini is 13 years old and is still going strong thanks to Alan and the workers at mini of Towson More

by Meredithclarkbalto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
May 31, 2023 -

MINI of Towson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 25, 2023

I have been going to Mini of Towson (and it's predecessor organization) for over 15 years. I am on my second mini cooper serviced there. The service team has been consistently terrific. Recently, I worked wi More

by deniseacortis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne in Service
May 29, 2023 -

MINI of Towson responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 20, 2023

The salesman was very helpful and professional. They provided a loaner car and completed all the work in a timely manner More

by bangswilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Allen
May 23, 2023 -

MINI of Towson responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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