MINI of Towson - Service Center

This was my first experience taking my Mini in for service. I was very pleased with the overall experience. It started with the dropoff area that was open and roomy. From there I was greeted by a frie service. I was very pleased with the overall experience. It started with the dropoff area that was open and roomy. From there I was greeted by a friendly representative who quickly took my information, secured a loaner, and had me on my way. They contacted me when my car was ready and this was wround the time they had given me to expect it. When I returned to the dealer all my questions were answered and I felt extremely happy with everything that occured. I will continue to use them for service and would highly recommend them to anyone in need of service for their Mini. More

Although the sales process was positive, the same cannot be said for the first service visit. The microphone quality of the bluetooth system is very poor (thin hard to hear) and we wanted to see if there wa be said for the first service visit. The microphone quality of the bluetooth system is very poor (thin hard to hear) and we wanted to see if there was something wrong. The car was at the dealership for several days, with a loaner provided. Also- we wanted to have the free car "wash" which we were told was a service provided with a purchase from this dealer. When we picked up the car, we were told that the operation was "normal", and that the problem was with the fact that we were not using an "approved" phone. The "approved" phone list is ridiculously short compared to other auto manufacturers. We were also told that any problem with the Bluetooth unit due to using a non approved phone is not covered under warranty. The service manager gave me some bull about how different phones use different bluetooth "languages" and that the reason for the microphone problem problem is because we were using a non approved phone. We suggested that since he owned an "approved" phone, we should try his as a comparison. We appreciate that he agreed, but he did not know how to sync his own phone with the bluetooth unit of the car. One person in the service department told us that the bluetooth microphone problem can sometimes be improved by changing the microphone position. We asked for the service manager who told us that this was wrong information (changing the microphone position is in the owner's manual). And the wash was another disappointment. Truth in advertising would have called it a "rinse". There was still bug guts all over the front, and water drop spots all over the car because it had not been dried. In short, OK sales experience. First service experience was definately "over promise and under deliver". More