MINI of Towson - Service Center

Service experiences I started using Mini of Baltimore when I purchased a used car. I found Allen's help invaluable when deciding what needed to be taken care of immediat I started using Mini of Baltimore when I purchased a used car. I found Allen's help invaluable when deciding what needed to be taken care of immediately and what could wait. I loved that car but, when the service visits were getting too frequent, I decided to get a new one. A lot of my decision to stay with Mini and Mini of Baltimore is due to Allen. I trust his practical opinion and know, if I have a question or concern, that he will do his best to answer it. Mini of Baltimore, as a company, has been great to work with but the "face" of the company, to me, is Allen. More

Best Service of a Lifetime Yoni Baron, Service Advisor at Mini of Baltimore, and his team, provide continually better service than any in my lifetime, and this is SIX years afte Yoni Baron, Service Advisor at Mini of Baltimore, and his team, provide continually better service than any in my lifetime, and this is SIX years after I purchased my car. The service is even better than the sales department, and albeit it's a long drive to get there, I will not consider going elsewhere. We will be returning customers as long as we remain on the east coast. If I had one negative thing to say, it would be how "Mini" treats their employees. They work all day without a break, they work Saturdays, which obviously should be their primary day of business as many clients cannot escape work themselves, with less than one third staff, they don't even get a discount on the vehicles the sell and service. I find this shameful. If it were my choice Yoni Baron would be spending his time training his replacements on a global basis. More

Outstanding Service at Mini of Baltimore Service Department I had my Mini serviced on Friday April 18, 2014. It truly was a "Good Friday". Once again Yoni Baron provided an outstanding customer service experien I had my Mini serviced on Friday April 18, 2014. It truly was a "Good Friday". Once again Yoni Baron provided an outstanding customer service experience in the service department. One of the many reasons why I chose Mini of Baltimore for my purchase and servicing of my new Mini, even though there is a closer dealer to my residence. Yoni's professionalism and caring for the consumer attitude leaves me with the confidence knowing that my Mini is in the best hands possible. The day of my visit, the sales team was gearing up for a big sales event for the weekend. Excitement was in the air and their enthusiasm is truly refreshing. I LOVE MY MINI and the people who support it! More

Without a doubt, the friendliest, most knowledgeable, and most capable service crew around. I love my Mini Cooper S Countryman, and Mini of Baltimore has never let me down. Yoni, keep up the great work. most capable service crew around. I love my Mini Cooper S Countryman, and Mini of Baltimore has never let me down. Yoni, keep up the great work. More

They are workaholic guys, Yoni is the main man who deals all my concerns. If he is not available the next friendly guy name Allen, used to call me Oscar, my name is Limbert ,,, Allen! But not only them, Pat all my concerns. If he is not available the next friendly guy name Allen, used to call me Oscar, my name is Limbert ,,, Allen! But not only them, Patrick was very patience to answer my quiries about stuff over the counter. More

I didn't purchase my MINI from this dealer because I didn't have any positive experiences with their sales staff. I ended up driving down to Alexandria to purchase my car from the AMAZING staff they hav didn't have any positive experiences with their sales staff. I ended up driving down to Alexandria to purchase my car from the AMAZING staff they have there. It's a shame that place is so far away, or I'd have my car serviced there as well. Since MINI of Baltimore County is so close to where I actually live, I have been coming here for service. Well, now I'm done. I'll happily drive to Annapolis to have my car serviced from now on. Last year I made an appointment to get an oil change. From the waiting area, it didn't seem to be very busy. There were only 2 other people waiting when I arrived at my scheduled time. I sat for two hours waiting and waiting. Finally my car was done. During that time no one came to tell me what the holdup was or offer any explanation as to why a scheduled oil change would take so long. The people who had been there when I arrived were long gone by this point. I let them know of my disappointment when they emailed me a follow up survey. Other than the super long wait, the service was fine. Last month my father decided to bite the bullet and have a bunch of extensive repairs he had been putting off finally taken care of. All in all, his trip to MINI of Baltimore County cost him over $7,000 and took nearly two weeks to be completed. At no time did they offer him a loaner vehicle. My father thought that since his car was out of warranty, he figured he wouldn't be able to get one so he was afraid to ask, not wanting to add even more to his bill. My dad had bonnet stripes added to his car while it was being worked on. It was only an extra $100 and he had wanted them for a long time. His car looks great and I decided to get some too. I just tried calling MINI of Baltimore County to make an appointment to have my oil changed, my front alignment checked and bonnet stripes added. The guy put me on hold to check the price of stripes and came back to tell me it would cost $398. I told him my father had stripes put on last month for $100 and that MINI sells the stripes alone for $60. He pulled up my father's invoice and told me that since his car was done at their body shop (located on Joppa Road), it was $100 but that they charge $398 since they have someone come out to install them on site. Is there a reason they couldn't recommend me to take my car to their body shop? Is there a reason they charge $300 more for labor (putting stickers on a car) at the dealer than they do at the body shop? I told them to cancel my appointment and I would take my car somewhere else. He asked me if I still wanted them to service the car and I told him no, I will take my car somewhere else. He actually asked, "Because of the price of our stripes?" Talk about terrible customer service. I've had better service at a Jiffy Lube. More

I bought my Mini used and I brought it to this dealership when my AC stopped working. It wasn't the most convenient location compared to my residence, but I wanted to make sure it was properly fixed. I made when my AC stopped working. It wasn't the most convenient location compared to my residence, but I wanted to make sure it was properly fixed. I made an appointment over the phone, and my service advisor, Allen, was incredibly friendly. The dealership itself is very clean, inviting, and I'd even call it 'fancy'. I waited in the comfortable lounge with complimentary drinks and TV. I was anxious waiting to hear about my car for an hour and a half. Finally, Allen told me what the problem was, how they would fix it, and costs relating to warranties on my car. It was the day before a holiday so I was given a loaner car while a part was ordered. Even after the repair, my work schedule forced me to keep the car an additional day (4 total) which wasn't an issue. I picked up my car with working AC, cleaned, and paid a reasonable fee. Also, as I was leaving Allen took the extra time to show me how to program my key within the car. I had such a wonderful experience I will absolutely return for my upcoming services. More

Our most recent visit to the dealership, we met with Alison. She, and the others at this location, are to be commended for their excellent customer service. They displayed professionalism and friendline Alison. She, and the others at this location, are to be commended for their excellent customer service. They displayed professionalism and friendliness above and beyond other dealerships we've dealt with. If you are in the market to purchase a MINI, we highly recommend visiting MINI of Baltimore Co. Alison and the others there will be able to help out and answer any questions you may have. More

I've never seen a dealer go so far out of their way as Mini of Baltimore County. I sing their praises to everyone and feel exceptionally lucky to have found them. Mini of Baltimore County. I sing their praises to everyone and feel exceptionally lucky to have found them. More

I was very pleased the service mgr took the extra step of calling MINI to see if they would replace the transmission even though out of warranty. It saved me $5,000. Plus, they were able to get me a loaner calling MINI to see if they would replace the transmission even though out of warranty. It saved me $5,000. Plus, they were able to get me a loaner car which saved me from having to get someone to take me back down which is an hour drive each way. More