MINI of Tempe
Tempe, AZ
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Good team. Love the video overview of the car snd next steps The paid Uber service home while they worked on my car was also very handy steps The paid Uber service home while they worked on my car was also very handy More
I recently brought an used 2019 4 door hardtop. Within 24 hours of having it the check engine light came on. Being very upset i search for a trusted Maintenance department to do a complete once over on it.. hours of having it the check engine light came on. Being very upset i search for a trusted Maintenance department to do a complete once over on it.. Since i live 150 miles from the nearest mini dealership i had to take a day off and rent a rental car ot get my car to Tempe Mini. The handoff was smooth, and i left feeling assured i made the right decision coming to Tempe instead of San Diego Mini which are about the same distance from Yuma.. Untill i tried to get an update on the status of my car..... I called 3 Times leaving 3 voice messages and My info with the Operator. But NO RETURN CALL !!!!!!! Not even a " We haven't gotten to your car yet..... VERY UNPROFESSIONAL !!! I'M SO DISAPPOINTED IN THIS TREATMENT.. AND ITS SATURDAY. THE SERVICE DEPARTMENT ISN'T OPEN TILL MONDAY...NON IM IN LIMBO TIL THEN..... More
Thorough inspection of vehicle; work was done quickly. They sent a video of the inspection for me to review. Found some issues I wasn't aware of. They sent a video of the inspection for me to review. Found some issues I wasn't aware of. More
I only ever have to visit Mini of Tempe about once a year for maintenance, yet I always feel like they know me and appreciate my business. Jim is especially helpful and I always leave the dealership driving for maintenance, yet I always feel like they know me and appreciate my business. Jim is especially helpful and I always leave the dealership driving happy. More
Great experience with the employees of the dealership. From the sales guy to the finance lady, we were treated well and they always greeted us with a smile. The cars to view was very low, but my under From the sales guy to the finance lady, we were treated well and they always greeted us with a smile. The cars to view was very low, but my understanding, it’s not their fault. My only negative, they did low ball me with a trade in offer. I decided to make it a private party sale instead and got about $10k more than the dealership offered. We went back and purchased the car we wanted. We went back because they treated us well when we were there the first time. I would recommend them to anyone for their friendly non-pushy experience. More
Service Consultant, Jim Weiser was . . .Pleasant, Service Consultant, Jim Weiser was . . . Pleasant, Knowledgeable & Very Interested that my expectations of service were met. Service Consultant, Jim Weiser was . . . Pleasant, Knowledgeable & Very Interested that my expectations of service were met. More