MINI of Stevens Creek - Service Center

Bait and switch to hide high prices for repairs: Unpleasant I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bambooz I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs. Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint. I looked online and found other stations with better reviews quoting half that. Getting the quote was a bit unpleasant because it took 4 days of phoning back and forth with the service guy, although polite, telling me he would have to go back to his manager to get permission. It kind of felt like the run around one gets when buying a car. The same kind of psychological hazing where they tell you a higher price and then come back to you with a slightly lower one and expect you to be happy. However, the final quote was still thousands more than other repair places quoted so I took my car back. When paying the fees for the small amount of work they did, the cashier sounded polite, said the right things, but tone and body language were angry and negative. I noticed that on some reviews on other platforms have follow up comments from the dealerships management, but what they do is offer to speak with you on the phone but they don't address poor behavior or complaints directly in the on-line forum. It's a marketing technique that makes it seem like they care but I suspect they don't. More

They treat us rude Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rude Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rudely! Also they are used to call police come let you leave! Just because you already own a mini and one person will not have more mini in his wholelife. So they can treat you in bad attitude. The sales manager just like a rogue if he can’t get any benefit from you! what’s is true we will not have a mini cooper again they really get extra money they want but they lost basic human nature we wish them use the money they get happy. They are losers! I just hope everyone who want go here buy any car just don’t buy any extra programs not only for waste money also for their Sick attitude!I took a video how their finances manager’s treat us but I don’t want to make trouble for him because this is his job. I wish he is happy with his job. And don’t treat your customer like today again although you can’t get any money from them. More

Totally Pleased I drive from Carmel to San Jose for service and I can't say enough good things about Mini of Stevens Creek. Luvar, my service rep is knowledgeable, pl I drive from Carmel to San Jose for service and I can't say enough good things about Mini of Stevens Creek. Luvar, my service rep is knowledgeable, pleasant, accommodating and a total delight! I couldn't be happier-unless you gave cars away for free! More

Mediocre Service We had brake service and an Inspection 1 done on January 26, 2017. The service took all day, but did not perform all of the Mini recommended se We had brake service and an Inspection 1 done on January 26, 2017. The service took all day, but did not perform all of the Mini recommended service and cost nearly $600. But what really rankles is that they claimed to wash the car but it came home dirtier than when it left. This is a very expensive service option for anything routine. You can find independent automotive service shops that will do the same work for less, in less time without the arrogance. More

Stay in 14 years I bought my first Mini in 2003 I like them I like service I like management I like sales guys They are always helpful Thank you I bought my first Mini in 2003 I like them I like service I like management I like sales guys They are always helpful Thank you More

Service Department Customer Service is extremely poor. Went to the dealership 2 days prior to set up appoint for regular car maintenance. Discussed all the things that n Customer Service is extremely poor. Went to the dealership 2 days prior to set up appoint for regular car maintenance. Discussed all the things that needed to be done with special mention of stripes need replacement. Service advisor stated " Oh yes, strips is now included in the warranty because MINI recognizes that it's been an issue " discoloration of the stripes". Took car at 0800 for the scheduled appointment, 3 hrs after service advisor called saying that 'stripes is not covered by warranty. He said his manager is not approving the service and that there area lot of cars that are backlog 1-2 days ago that need to be done". that they cannot finish the oil change, brake service that same day and that they haven't even started with the job. I decided to pull my car out of the dealership, the service person did not even look up or talk to me when I came back to pick up my car and I have to wait for they cannot locate the car. I drove 110 miles for this scheduled appointment , my needs was not met and i received the worst customer service. More

I've driven Minis for years so am accustomed with having to get them repaired... a lot... There are multiple Mini dealerships in the SF Bay Area so it's not usually that much of a chore. Against the recom to get them repaired... a lot... There are multiple Mini dealerships in the SF Bay Area so it's not usually that much of a chore. Against the recommendation of pretty much every review site out there I went to MINI of Stevens Creek. Oh wow are they bad. Before this experience I thought how could a dealership be horrible, they are all trained to fix cars right? Wrong! This dealership is run by the used car salesmen you see in the movies. They nickle and dime you for everything, when they don't know an answer they flat out (and pathetically obviously) lie. They are rarely on time or make any effort to solve your problem and are ethically and morally bankrupt in the worst possible way. DO NOT GIVE BUSINESS TO MINI OF STEVENS CREEK! Great MINI Dealerships I have dealt with: MINI of San Fransisco East Bay MINI MINI of Concord Deal with anyone but Stevens Creek, your Mini, and your checkbook will thank you for it. More

This is a 2 part review. 1st service, they provided good service, friendly, good work, etc. 2 things bothered me I did not get a rental and car was there for 2 weeks, thats why I gave customer service only service, friendly, good work, etc. 2 things bothered me I did not get a rental and car was there for 2 weeks, thats why I gave customer service only an OK and the other is they said I got aftermarket suspension when its actually JCW. Thay are anal about any aftermarket part, they stopped work beacause of colder NKG plugs I had on. Other than that I am satified, note if you have any modification or aftermarket part MOMV is not the place to go. Otherwise you are fine. 2nd Auto body, other than better coordinating with dealership they are great, if any things are not to your par, they will correct with out any fuss. Love how Auto Body sends email you pics of all the progress and before and after pics. Just wish they had the same BMW rentals as service does. More

I've had several problems with my '03 Mini Cooper S, but when I lived in the Bay Area, Mtn View Mini was awesome. Even though it is not policy, once they gave me a loaner 325. Another time, my windshield when I lived in the Bay Area, Mtn View Mini was awesome. Even though it is not policy, once they gave me a loaner 325. Another time, my windshield cracked (!) while it was on their lot (100 degree weather, maybe there was a chip?). I didn't really expect them to pay for it (maybe do the labor for free), but they called the manager and did a one time complete free replacement. This was awesome! This, in contrast to South Bay Mini (Redondo Beach), which has real jerks in the service department. See my comment there for more details. More

Much better than Mini of SF, but not great. I've had problems that take 3+ trips to resolve. Always VERY friendly, but just too busy and not the most helpful. problems that take 3+ trips to resolve. Always VERY friendly, but just too busy and not the most helpful. More