MINI of Stevens Creek - Service Center

Excellent customer service from Anthony. Had been waiting for 30 minutes to speak to a service representative and when he was made aware of this he took care of me immediately. Turns out he was the waiting for 30 minutes to speak to a service representative and when he was made aware of this he took care of me immediately. Turns out he was the only one at the desk in the service department at that time. More

I love my Mini and have been very pleased with my experience at Mini Cooper stevens creek. experience at Mini Cooper stevens creek. More

Anthony made the experience seamless. He even handled a curve-ball I threw at him at the last minute. Your Service Center Team is fantastic!! curve-ball I threw at him at the last minute. Your Service Center Team is fantastic!! More

I am very satisfied with the services I received for the battery replacement and break fluid change. battery replacement and break fluid change. More

Service was timely and my technician was friendly and took the time to explain the services to me. I’ve worked with Hector before and he’s great! I appreciated the fact that they also did a courtesy car took the time to explain the services to me. I’ve worked with Hector before and he’s great! I appreciated the fact that they also did a courtesy car wash. More

Anthony and the Service Team at Steven’s Creek Mini are amazing! Very courteous and treat you like a VIP. amazing! Very courteous and treat you like a VIP. More

Anthony was very helpful, knowledgeable and courteous. Due to a misunderstanding over charges, I became upset and behaved rudely; Anthony remained calm and gracious, and worked with the manager to resolv Due to a misunderstanding over charges, I became upset and behaved rudely; Anthony remained calm and gracious, and worked with the manager to resolve the issue. I commend both him and the Service Team's manager for their knowledge, professionalism, understanding, and willingness to work things out. I am, however, very disappointed that MSC no longer provides either a loaner/rental car or shuttle service. That essentially means having to sit for hours and hours while your car is being serviced. As pleasant as they try to make the waiting area where they do provide television, water, coffee, it's not a great situation. It's also made worse when surrounded by rude people who loudly chat on their phones for hours! At the least, perhaps post signs that it's a quiet area and people who wish to bark on their phones ought to sit elsewhere. More

I had my racing strips start to deteriorate after about 3 years, took it to the dealership and they were able to get this fix under factory warranty. Very happy with the service team right now. years, took it to the dealership and they were able to get this fix under factory warranty. Very happy with the service team right now. More

The Mini of Stevens Creek service department is organized and efficient. My only complaint is that they do not honor the terms of the service package they sold me. The original terms promise a rental car whe and efficient. My only complaint is that they do not honor the terms of the service package they sold me. The original terms promise a rental car when getting my car serviced. They no longer provide this service, and they haven't officially addressed the issue to their customers. I understand COVID-19 has affected them, but when you purchase one thing and get another, an explanation and compensation are in order. They aren't offering shuttle service (as a minimum), so the entire service experience is inconvenient and evidently costs the customers more money. In closing, I'll say that the service team is friendly and kind. More

Very easy online scheduling process for covered maintenance - did thru an online chat, they were very accommodating. maintenance - did thru an online chat, they were very accommodating. More