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MINI of Stevens Creek - Service Center
Santa Clara, CA
258 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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258 Reviews of MINI of Stevens Creek - Service Center
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August 16, 2021
Anthony made the experience seamless. He even handled a curve-ball I threw at him at the last minute. Your Service Center Team is fantastic!! curve-ball I threw at him at the last minute. Your Service Center Team is fantastic!! More
by henry9396
Employees Worked With
Anthony - Service
August 07, 2021
Service was timely and my technician was friendly and took the time to explain the services to me. I’ve worked with Hector before and he’s great! I appreciated the fact that they also did a courtesy car took the time to explain the services to me. I’ve worked with Hector before and he’s great! I appreciated the fact that they also did a courtesy car wash. More
by Deepa Bhat
Employees Worked With
Hector in Service Department
August 03, 2021
Anthony was very helpful, knowledgeable and courteous. Due to a misunderstanding over charges, I became upset and behaved rudely; Anthony remained calm and gracious, and worked with the manager to resolv Due to a misunderstanding over charges, I became upset and behaved rudely; Anthony remained calm and gracious, and worked with the manager to resolve the issue. I commend both him and the Service Team's manager for their knowledge, professionalism, understanding, and willingness to work things out. I am, however, very disappointed that MSC no longer provides either a loaner/rental car or shuttle service. That essentially means having to sit for hours and hours while your car is being serviced. As pleasant as they try to make the waiting area where they do provide television, water, coffee, it's not a great situation. It's also made worse when surrounded by rude people who loudly chat on their phones for hours! At the least, perhaps post signs that it's a quiet area and people who wish to bark on their phones ought to sit elsewhere. More
by cj
Employees Worked With
Anthony in the service department
July 29, 2021
I had my racing strips start to deteriorate after about 3 years, took it to the dealership and they were able to get this fix under factory warranty. Very happy with the service team right now. years, took it to the dealership and they were able to get this fix under factory warranty. Very happy with the service team right now. More
by lzellner
Employees Worked With
taylor
July 24, 2021
The Mini of Stevens Creek service department is organized and efficient. My only complaint is that they do not honor the terms of the service package they sold me. The original terms promise a rental car whe and efficient. My only complaint is that they do not honor the terms of the service package they sold me. The original terms promise a rental car when getting my car serviced. They no longer provide this service, and they haven't officially addressed the issue to their customers. I understand COVID-19 has affected them, but when you purchase one thing and get another, an explanation and compensation are in order. They aren't offering shuttle service (as a minimum), so the entire service experience is inconvenient and evidently costs the customers more money. In closing, I'll say that the service team is friendly and kind. More
by KK
Employees Worked With
Taylor
June 28, 2019
Bait and switch to hide high prices for repairs: Unpleasant I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bambooz I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs. Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint. I looked online and found other stations with better reviews quoting half that. Getting the quote was a bit unpleasant because it took 4 days of phoning back and forth with the service guy, although polite, telling me he would have to go back to his manager to get permission. It kind of felt like the run around one gets when buying a car. The same kind of psychological hazing where they tell you a higher price and then come back to you with a slightly lower one and expect you to be happy. However, the final quote was still thousands more than other repair places quoted so I took my car back. When paying the fees for the small amount of work they did, the cashier sounded polite, said the right things, but tone and body language were angry and negative. I noticed that on some reviews on other platforms have follow up comments from the dealerships management, but what they do is offer to speak with you on the phone but they don't address poor behavior or complaints directly in the on-line forum. It's a marketing technique that makes it seem like they care but I suspect they don't. More
by Kenney
Employees Worked With
Steven, cashier,
May 12, 2019
They treat us rude Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rude Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rudely! Also they are used to call police come let you leave! Just because you already own a mini and one person will not have more mini in his wholelife. So they can treat you in bad attitude. The sales manager just like a rogue if he can’t get any benefit from you! what’s is true we will not have a mini cooper again they really get extra money they want but they lost basic human nature we wish them use the money they get happy. They are losers! I just hope everyone who want go here buy any car just don’t buy any extra programs not only for waste money also for their Sick attitude!I took a video how their finances manager’s treat us but I don’t want to make trouble for him because this is his job. I wish he is happy with his job. And don’t treat your customer like today again although you can’t get any money from them. More
by dorothywang@me.com
Employees Worked With
Sales manager and finance manager
