MINI of Stevens Creek - Service Center

OIL CHANGE AND BASIC MAINTENANCE: Not a review of the personnel. Every person I dealt with was very cordial and clearly overworked. I came in for an 11 o'clock appointment and didn't get my car back unti personnel. Every person I dealt with was very cordial and clearly overworked. I came in for an 11 o'clock appointment and didn't get my car back until 6pm. I don't live in the area and I was told it would take no more than an hour and a half. I Ubered around town and did some errands. I kept calling in to get a status and no one was available to take a call and I was told my contact person was gone for the day. When I came in they hadn't touched my car and my maintenance person was there and had no idea I had called. The Manager put my car in and it took another "hour and a half" . Their current system is broken. The call center is out of Arizona and has no clue about what the shop can handle and their computer system doesn't update anyone in the chain of command. Good people VERY bad system. More

Took my brand new (3 Month new) Mini in for scheduled service and was charged $400 for 'running diagnostics' because I said there was a rattle in passenger side door (which is still there) and the steeri service and was charged $400 for 'running diagnostics' because I said there was a rattle in passenger side door (which is still there) and the steering would shimmy at high speeds (which it also still does). Complete rip off. They didnt even check the air in the tires (which I found afterwards was causing the shimmy. Filled them and fixed myself). To think I was about to buy another car there - no way, ever. You can tell a lot by a car dealership service, and this was awful. More

The MINI service team provided timely service & communication in regard to my vehicle. Stevens Creek MINI is my go to dealership for all things MINI! communication in regard to my vehicle. Stevens Creek MINI is my go to dealership for all things MINI! More

The service staff went out of their way to help me track down my extended warranty policy. They were very attentive and checked back several times while I waited. down my extended warranty policy. They were very attentive and checked back several times while I waited. More

needs customer service training for service managers to better communicate with customers needs, wants and services. better communicate with customers needs, wants and services. More

Amazing service! I got a flat tire and they fixed my tires with great new tires and cleaned my car inside and out ! So happy with the service ! tires with great new tires and cleaned my car inside and out ! So happy with the service ! More

This was not a pleasant experience. I had an appointment and still had to wait 1 hour and 20 minutes before the service advisor talked to me. I spoke to the service manager after my car was serviced and ha and still had to wait 1 hour and 20 minutes before the service advisor talked to me. I spoke to the service manager after my car was serviced and have written him an email to which I have not received a reply. More

Taylor, my service advisor, was very informative, kind and helpful. Dealer has a waiting area that is comfortable, so one can work while waiting for the car. and helpful. Dealer has a waiting area that is comfortable, so one can work while waiting for the car. More

It was good service. It was fast and the staff were helpful. helpful. More