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MINI of Stevens Creek - Service Center

Santa Clara, CA

4.7
258 Reviews

258 Reviews of MINI of Stevens Creek - Service Center

Sort by
November 08, 2021

Oil change + inspection complete earlier than ETA on busy morning. Clean comfortable waiting area, free wifi More

by TKH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike 9352
Report | Print
November 04, 2021

The MINI service team provided timely service & communication in regard to my vehicle. Stevens Creek MINI is my go to dealership for all things MINI! More

by MichaelG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dushun (Sales/Finance) & Michael (Service)
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Nov 06, 2021 -

MINI of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 22, 2021

The service staff went out of their way to help me track down my extended warranty policy. They were very attentive and checked back several times while I waited. More

by Mitzimacon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Luna
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Oct 26, 2021 -

MINI of Stevens Creek responded

Hi Mitzimacon, thank you for taking the time to leave us feedback. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 12, 2021

needs customer service training for service managers to better communicate with customers needs, wants and services. More

by island
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Mazzella, Lisa Banks
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Oct 19, 2021 -

MINI of Stevens Creek responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4608 to discuss what we can do to help.

September 12, 2021

Amazing service! I got a flat tire and they fixed my tires with great new tires and cleaned my car inside and out ! So happy with the service ! More

by vdebrito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aiden
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Sep 15, 2021 -

MINI of Stevens Creek responded

Hello, we are pleased to hear you had such a positive experience with us We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 08, 2021

This was not a pleasant experience. I had an appointment and still had to wait 1 hour and 20 minutes before the service advisor talked to me. I spoke to the service manager after my car was serviced and ha More

by NoThanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trent Davlantis, and Aiden?
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Sep 09, 2021 -

MINI of Stevens Creek responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (408) 641-4608. We would appreciate the chance to turn your experience around. Take care!

August 28, 2021

Taylor, my service advisor, was very informative, kind and helpful. Dealer has a waiting area that is comfortable, so one can work while waiting for the car. More

by Cecilia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Taylor Terhaar
Report | Print
Aug 31, 2021 -

MINI of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 27, 2021

It was good service. It was fast and the staff were helpful. More

by Antonio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent
Report | Print
Aug 31, 2021 -

MINI of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 24, 2021

Excellent customer service from Anthony. Had been waiting for 30 minutes to speak to a service representative and when he was made aware of this he took care of me immediately. Turns out he was the More

by Jan
Recommend Dealer
Yes
Employees Worked With
Anthony
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Aug 31, 2021 -

MINI of Stevens Creek responded

Hi Jan, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day.

August 16, 2021

I love my Mini and have been very pleased with my experience at Mini Cooper stevens creek. More

by Joannajladd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Aug 18, 2021 -

MINI of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Stevens Creek! If you ever need help, just give us a call. Happy motoring!

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