MINI of Stevens Creek - Service Center

Very open and honest service providers. This review is for the Service Center. However, getting hold of someone even during your appointment time takes a long time to just drop off car and This review is for the Service Center. However, getting hold of someone even during your appointment time takes a long time to just drop off car and discuss what the service is for. I was able to get 2nd opinions at the same place to help me make decisions. Loaner cars are almost never available. Appointments that request a ride back are also scarce. They’ve been changing the website so often, it is hard to say if I’m even booking the right services. More

Very clean and organized dealership. Customer Service is always very good. They always send reminders for service due dates. They provide free shuttle service. I haven't had a servic Customer Service is always very good. They always send reminders for service due dates. They provide free shuttle service. I haven't had a service that I wasn't happy about. There was only one item that needs follow up on my last service. My racing strip on the roof is pealing off. Hector needs to check with Corporate Mini because he couldn't locate the stripe in the catalog. More

It’s ok in terms of service, expertise and staff. But it’s more expensive than other vehicle service dealer. But it’s more expensive than other vehicle service dealer. More

We bought our mini in 2014 and have always gone back to the dealership. I have priced around for oil changes and new tires and even a roof cargo box. Mini always has the best prices. They also have very the dealership. I have priced around for oil changes and new tires and even a roof cargo box. Mini always has the best prices. They also have very good customer service. More

Everyone is very helpful and courteous. Facility is always clean. They go out of their way to help. Facility is always clean. They go out of their way to help. More

The service department employees at MINI of Stevens Creek conduct themselves with the utmost professionalism. They are efficient, courteous and communicative. 5 stars. conduct themselves with the utmost professionalism. They are efficient, courteous and communicative. 5 stars. More

Really excellent dealership experience - the people are friendly when you arrive and let you settle in and take your time. The service process is well explained and I know what to expect. If I've needed to friendly when you arrive and let you settle in and take your time. The service process is well explained and I know what to expect. If I've needed to leave my vehicle they have either a shuttle or loaners have been available. More

First I want to begin by saying Johnny is a very nice guy and will make a specialist down the road. Work with him and get him up too speed. I had a very poor experience: I arrived at 7:20ish for a 7:30 o and will make a specialist down the road. Work with him and get him up too speed. I had a very poor experience: I arrived at 7:20ish for a 7:30 or 7:45 appointment and was escorted to Johnny by Fernando. (The reason this is important is because later Johnny would look at my paperwork and tell me I arrived at 8:10 which further added to my frustration). At 10:30ish I went in to ask if there was any word on my car and he informed me that he was working on someone else and would get back to me. Yet he had the information in front of him. I accepted that he was busy and waited. I went back and he shared with me what was wrong with my car. It was a lot more than I expected but I asked him to START the work and to also contact my warranty company and inform them of the issue. when I returned at noon once again he informed me that he had another customer and would be with me later. When I returned he informed me that he was talking to the warranty people and a customer approached so he put the warranty people on hold and when he returned they had hung up. They informed him since your garage is a part of some National system he needed to put the information online. I assumed he would do that and the car was being worked on (because I had authorized the work). I went back again and asked if he had submitted the online information. He informed he he hadn't because it was new to him. He said he would have to speak with him manager. I said I'd like to speak with him now. And when the manager came out it was done in a few minutes (but Johnny had not been proactive). I then asked if the car was done and he informed he that HE decided not to start the work until the warranty process was complete. He basically said HE wanted to wait until they authorized the work. The didn't start working on the car until 3ish. So now I was in a new cue and my car was not completed until 6pm. I understand if it was a service that might take all day but it was a job that took less than 3 hours. Missing taking my son to the beach because I was always waiting while he worked on another customer and MOST importantly I authorized the work early in the day and he didn't follow through. Constantly telling me that he was working with a customer (who I might add arrived after me) did n't make me feel better. HE IS A GREAT GUY! MAKE HIM SUCCESSFUL. I feel I paid twice for the work I got that day. Out of pocket was almost $900 and I waited all day for work that could have been completed by noon. Your manager was very professional and helpful. And nice to watch as he trained Johnny. I'd love to hear from someone about this. More

The service was good and fast. Hector explained our old car conditions very well. Dealer exclusive oil change offer was very deal. :) Hector explained our old car conditions very well. Dealer exclusive oil change offer was very deal. :) More

They need to provide loaners and shuttles for people bringing their vehicles from out of town. bringing their vehicles from out of town. More