MINI of Stevens Creek - Service Center

Great communication from Johny. Thanks for keeping me informed and being flexible on my options! Thanks for keeping me informed and being flexible on my options! More

Not a good customer service, eve time I call to check on the status of my car, nobody answers and never return calls. When I’m at the dealer, nobody asks if I need any help. They are all together in one de the status of my car, nobody answers and never return calls. When I’m at the dealer, nobody asks if I need any help. They are all together in one desk just talking and laughing. When finally someone answered me, he didn’t know what was going on with my vehicle. And he said I’ll find out what’s going on and I’ll call you back. Not good More

Great place with friendly Staff . but very slow for processing and ordering parts . I got an estimate for repairing in Body shop on March 25th and I dropped off my car on April 12th but very slow for processing and ordering parts . I got an estimate for repairing in Body shop on March 25th and I dropped off my car on April 12th . it has been in there ever since for lacking of missing parts . based on reports . I have been driving the rental cars ever since . and the car still is not ready . and I'm down on over 3K for rental fees and still waiting More

Great service Hector was very helpful with all my questions. Had to bring my car back for other issues in my car I’m very happy with the service I get when ever I bring my car in for service questions. Had to bring my car back for other issues in my car I’m very happy with the service I get when ever I bring my car in for service More

They are the only dealership in the south bay but they have very nice employees and service people. The issue is not being able to get anyone to answer the phone or get a call back. have very nice employees and service people. The issue is not being able to get anyone to answer the phone or get a call back. More

Every time I’ve visited people are talking at desks and I’ve been ignored for what seems like 10 minutes before being helped. Had an alignment done there that seemed to barely fix an issue. I’ve been ignored for what seems like 10 minutes before being helped. Had an alignment done there that seemed to barely fix an issue. More

Where they lack in sales and financing… they make up for in their service department. in their service department. More

Johnnie the service writer went Above and Beyond my expectations in helping solve my cars ongoing issues! Couldn't be happier with the outcome! expectations in helping solve my cars ongoing issues! Couldn't be happier with the outcome! More

Roberto is the best! Mini Stevens creek is awesome! Will definitely come back for services here Mini Stevens creek is awesome! Will definitely come back for services here More

The service advisor Hector was great he kept me posted of any issues. They even dropped my car off and picked up the loaner. Which was an exceptional gesture. Only issue is it took too long to drop car off. any issues. They even dropped my car off and picked up the loaner. Which was an exceptional gesture. Only issue is it took too long to drop car off. It was about an hour. More