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MINI of Stevens Creek - Service Center

Santa Clara, CA

4.7
261 Reviews

261 Reviews of MINI of Stevens Creek - Service Center

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December 28, 2022

excellent and fast by all the work team. good attention and explanation. Thank you very much. More

by Yeison.sanchez1013
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
Report | Print
Jan 01, 2023 -

MINI of Stevens Creek responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 26, 2022

The person who helped us is Simon! ! Super friendly and professional. But the waiting is too long!!!! More

by Ming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
Report | Print
Dec 28, 2022 -

MINI of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

December 21, 2022

Hector was great - very good communicator - and my MINI is a happy little car again! More

by sawmill-02.armrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Dec 23, 2022 -

MINI of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 19, 2022

Excellent work to fix my broken tires. I tried in Costco which disappoint me a lot. Finally, the dealer saved my car in one day. More

by summerfang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny
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Dec 20, 2022 -

MINI of Stevens Creek responded

Hi! We're so happy we were able to help you out! If you need more help, our team is available to talk -- safe travels!

December 16, 2022

Extremely happy with my service representative, Simon. He took the time to explain everything and answered all of my questions. I've had less-than-great experiences with this dealership/service center in More

by pamela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Loretto
Report | Print
Dec 20, 2022 -

MINI of Stevens Creek responded

Hello Pamela, we're happy you found our staff to be so supportive during your experience here at MINI of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 12, 2022

As always, Mini of Stevens Creek took great care of me and my car. Thank you Johny! More

by janderson
Recommend Dealer
Yes
Employees Worked With
Johny
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Dec 15, 2022 -

MINI of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 08, 2022

I have not had a good experience with this dealership. This is my 3rd Mini. At this time I am considering selling my 2022 mini s that has 10k miles on it and never buying another one. More

by Lisa.frese46
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johny
Report | Print
Dec 12, 2022 -

MINI of Stevens Creek responded

Hi, we regret your experience with us here but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (408) 641-4608. We would appreciate the chance to turn your experience around.

December 04, 2022

Very helpful service and timely fix with Johny! I did not use car for a year and they helped with comprehensive check and car wash. Replaced battery and got my car back in function. More

by jen
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Johny Hossain
Report | Print
Dec 05, 2022 -

MINI of Stevens Creek responded

Hi Jen, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 18, 2022

they have great customer service and let you know everything is going with your car. More

by faribasz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Nov 22, 2022 -

MINI of Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

November 16, 2022

Clean, efficient, knowledgeable, great staff and mechanics. The showroom, restrooms and waiting area are always clean. Appointments are easy to make. More

by akanbiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Nov 21, 2022 -

MINI of Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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