MINI of Stevens Creek - Service Center

Daniel was my service provider and 5 stars is not enough to award him The day before we were suppose to leave for a long roadtrip for our Christmas plans My Mini's warning systems went into overdrive ( n to award him The day before we were suppose to leave for a long roadtrip for our Christmas plans My Mini's warning systems went into overdrive ( noises and warning lights that i had never heard or seen) at 4:30pm near closing time for the service dept. I immediately called Mini and Daniel said get in here and we will do a Diagnostic even though it was almost time for him and the mechanics to go home, The diagnosis was bad, but Daniel kept me calm as I realized my Christmas plans were unraveling. He squeezed us into their schedule first thing in the morning in hopes he could save Christmas. Sadly that wasn't the case and as the days turned into weeks with repairs and acquiring parts and Daniel advocating on my behalf to the rude tire people (warranty issue) he kept me informed every step of the way. Most importantly, Daniel's knowledge and insistence I come in immediately most likely saved my husband and I from serious injury or death over Christmas and far from home We are so very appreciative of Daniel! More

I originally had my appointment on Friday, but had to change my appointment. The team quickly rescheduled and had my car serviced the following Monday. Everything was smooth and I was back on the road wi change my appointment. The team quickly rescheduled and had my car serviced the following Monday. Everything was smooth and I was back on the road within two days. More

Excellent service department. Roberto was very helpful and explained everything happening. Expert care, would highly recommend! Roberto was very helpful and explained everything happening. Expert care, would highly recommend! More

Roberto was 100% fantastic. Mini rocks. Even hand-wrote and snail-mailed a thank you letter to the team. Thank you. Mini rocks. Even hand-wrote and snail-mailed a thank you letter to the team. Thank you. More

Johny was very helpful in servicing my car and was able to complete it same day! to complete it same day! More

Everything went smoothly. The service was completed as I waited. The cost was exactly as quoted. The service was completed as I waited. The cost was exactly as quoted. More

Roberto Fabian was very respectful, prompt and professional. He updates me with what services and quote are need to be done. professional. He updates me with what services and quote are need to be done. More

excellent and fast by all the work team. good attention and explanation. Thank you very much. good attention and explanation. Thank you very much. More

The person who helped us is Simon! ! Super friendly and professional. But the waiting is too long!!!! ! Super friendly and professional. But the waiting is too long!!!! More

Hector was great - very good communicator - and my MINI is a happy little car again! is a happy little car again! More