MINI of Stevens Creek

I recently brought my Mini Cooper S in for a regular maintenance service and had the pleasure of working with Blake. Blake made the entire process seamless. He meticulously arranged the service, ensurin maintenance service and had the pleasure of working with Blake. Blake made the entire process seamless. He meticulously arranged the service, ensuring everything was in order and kept me informed every step of the way. His detailed explanations about what was done to my car gave me peace of mind and showed his genuine commitment to customer satisfaction. I am very satisfied and will definitely be returning for future services. More

Abduhl was great. Had to go to the bank twice and he found a branch that was close. He attended to us the whole time we were there, he was an outstanding customer se Had to go to the bank twice and he found a branch that was close. He attended to us the whole time we were there, he was an outstanding customer service rep. The only slow down after we decided to buy the car was the finance person, seems to me you need more then one person to handle finance. More

Adriane was polite and a pleasure to deal with. He took care and explained all the details of the service. He took care and explained all the details of the service. More

Blake was professional and helpful, he made sure I understood what was being done and kept me in the loop till the car was done. Great job! understood what was being done and kept me in the loop till the car was done. Great job! More

Excellent customer service. Blake kept me up to date on what was going on with my mini. Explained the diagnosis and made sure I had everything I needed. He went above and beyond Blake kept me up to date on what was going on with my mini. Explained the diagnosis and made sure I had everything I needed. He went above and beyond what was expected. More

Bought my 2013 Mini Cooper Roadster here and have had 99. 5% of all service performed here. Always get an appointment when needed. The latest service was yesterday. Had a front brake sensor that said somethin 5% of all service performed here. Always get an appointment when needed. The latest service was yesterday. Had a front brake sensor that said something was wrong. They traced it quickly to a damaged wire to the brake sensor and fixed it without charge as they couldn't tell how it got damaged. A++ service in my book. More

great service. I was quite persistent and it was initially tough to get some follow up but they were very understaffed so I get it. Ultimately got the car I wanted, I was quite persistent and it was initially tough to get some follow up but they were very understaffed so I get it. Ultimately got the car I wanted, super smooth, good negotiation. Felt respected. Recommend! More

Good and simple told them what i wanted and followed through with it. No questions. through with it. No questions. More

The dealership does a great job fixing issues and communicating any upcoming problems that will need repair. They provide video and photos to back up what they are saying. The only complaint I have i communicating any upcoming problems that will need repair. They provide video and photos to back up what they are saying. The only complaint I have is that when I make an appointment for an oil change, I end up waiting 3 hours. What's the point of an appointment then? I guess I need to stop waiting there although it is a nice waiting area with coffee, tea and water with comfy chairs and couches. And I always have nice chats with the service guys and that helps pass the time. More

Very professional and the fees are reasonable. I will continue to choose here to maintain my car, because the maintenance personnel will be more professional. I will continue to choose here to maintain my car, because the maintenance personnel will be more professional. More