MINI of Stevens Creek

Avoid at all costs. I would give 0 stars if it was possible. Avoid doing business with MINI of Stevens Creek at all costs. My experience with buying a car from MINI of I would give 0 stars if it was possible. Avoid doing business with MINI of Stevens Creek at all costs. My experience with buying a car from MINI of Stevens Creek was a trifecta of utter incompetence, horrible service, and highly questionable business practices. During the purchase, the salesman tried to sell me unneccesary additional warranties and insurance, which is annoying, but to be expected I suppose. However, after I declined right away, the salesman proceeded to launch into a 30 minute sales pitch, while holding the purchase agreement hostage. No amount of "I'm not interested" made a difference, and what should have been a straightforward transaction turned into a torturous experience. Additionally, the car was missing features that it was advertised with (related to the car's multimedia system). This is plain and simple false advertising, and a criminal offense. They did an inspection and attempted fix the multimedia system in their service department, but were not able to accomplish anything. After taking the car to a third-party service station, the issue was fixed, showing the incompetence of MINI of Stevens Creek. But their incompetence did not end there. As expected from any car dealership, the sale included handling of the registration with the DMV. After not receiving the registration and stickers for several months, I inquired about the delay at MINI of Stevens Creek, but the only response I received from the completely apathetic customer service was that these delays are common, that I should wait, and that they'll be in touch. Nothing happened for *six months*. I ended up doing everything myself and got my tags and registration within days. It turned out that MINI of Stevens Creek simply *did not do anything*. Despite this being an extremely basic and fundamental aspect of any car sale, and it was explicitly agreed upon when I bought the car. To reiterate: I strongly advise anyone reading this to avoid doing any kind of business with MINI of Stevens Creek at all possible costs. Whether it is for sales or service. Take your money elsewhere. More

Never buy used vehicles from them Purchased a nice used vehicle from them in October After not receiving dmv reg went to DMV found out it was still registration was still in the owner Purchased a nice used vehicle from them in October After not receiving dmv reg went to DMV found out it was still registration was still in the owner who traded it in.. dealership finally got the Correct registration to me after 4 1/2 months. Would call them weekly during this problem, they would always say we have you contact info but no response. If you have concerns contact = customer.relations@autonation.com. They helped immensely. More

Would never go back or recommend The test drive and start of the paperwork went great. When it came time to sign the contract and drive home the problems began. The sales manager t The test drive and start of the paperwork went great. When it came time to sign the contract and drive home the problems began. The sales manager told us that even though we brought our own financing, we are required to apply for in house financing. After failing to fully explain why this was the case my wife and I made it clear that we were not applying for additional financing. At this point every interaction became hostile. Next the paperwork that needed to be submitted to my bank was delayed. When I asked why it was not sent the reply was "well we were super busy". Next they claim that the paperwork was sent but per my bank they have not. Lord knows when I will get my vehicle. Now I have attempted to speak to different departments for a status update. Phones are unanswered, messages go unanswered and emails go unreplied. Best of luck to any poor soul who chooses to do business with autonation or Mini of Stevens Creek. More

Totally Pleased I drive from Carmel to San Jose for service and I can't say enough good things about Mini of Stevens Creek. Luvar, my service rep is knowledgeable, pl I drive from Carmel to San Jose for service and I can't say enough good things about Mini of Stevens Creek. Luvar, my service rep is knowledgeable, pleasant, accommodating and a total delight! I couldn't be happier-unless you gave cars away for free! More

Mediocre Service We had brake service and an Inspection 1 done on January 26, 2017. The service took all day, but did not perform all of the Mini recommended se We had brake service and an Inspection 1 done on January 26, 2017. The service took all day, but did not perform all of the Mini recommended service and cost nearly $600. But what really rankles is that they claimed to wash the car but it came home dirtier than when it left. This is a very expensive service option for anything routine. You can find independent automotive service shops that will do the same work for less, in less time without the arrogance. More

Great Selection of Cars Have purchased my second MINI from Stevens Creek Mini. When buying a car, i have lots of questions. Ken who sold me my MINI was very informative and m Have purchased my second MINI from Stevens Creek Mini. When buying a car, i have lots of questions. Ken who sold me my MINI was very informative and made me and my wife feel good about our purchase. More

Stay in 14 years I bought my first Mini in 2003 I like them I like service I like management I like sales guys They are always helpful Thank you I bought my first Mini in 2003 I like them I like service I like management I like sales guys They are always helpful Thank you More

Terrible Management I purchase a new mini that was shipped to Michigan from Stevens Creek. The dealership shipped a damaged car, failed to provide the requested Bill of I purchase a new mini that was shipped to Michigan from Stevens Creek. The dealership shipped a damaged car, failed to provide the requested Bill of Sale, and sent a Manufacturer's Certificate of Origin that was not assigned to me. Their quality control and administrative management is appalling!! More

Service Department Customer Service is extremely poor. Went to the dealership 2 days prior to set up appoint for regular car maintenance. Discussed all the things that n Customer Service is extremely poor. Went to the dealership 2 days prior to set up appoint for regular car maintenance. Discussed all the things that needed to be done with special mention of stripes need replacement. Service advisor stated " Oh yes, strips is now included in the warranty because MINI recognizes that it's been an issue " discoloration of the stripes". Took car at 0800 for the scheduled appointment, 3 hrs after service advisor called saying that 'stripes is not covered by warranty. He said his manager is not approving the service and that there area lot of cars that are backlog 1-2 days ago that need to be done". that they cannot finish the oil change, brake service that same day and that they haven't even started with the job. I decided to pull my car out of the dealership, the service person did not even look up or talk to me when I came back to pick up my car and I have to wait for they cannot locate the car. I drove 110 miles for this scheduled appointment , my needs was not met and i received the worst customer service. More

Effortless buying experience. Great experience. I saw the car online, talked Howard, adjusted the price, drove down the next day and bought the car. Couldn't have been easier. Great experience. I saw the car online, talked Howard, adjusted the price, drove down the next day and bought the car. Couldn't have been easier. More