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MINI of Stevens Creek
Santa Clara, CA
400 Reviews
MINI of Stevens Creek is one of the largest MINI dealerships in Silicon Valley, and is your local source for all new and pre-owned MINI cars for sale. Located in Santa Clara and just 10 minutes from Downtown San Jose, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With a large inventory of both new and pre-owned MINI cars for sale, plus a large selection of other premium used cars for sale, we are sure to have the perfect new or pre-owned MINI for you! Check out our website today, or visit our showroom in Santa Clara to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 400 reviews
December 24, 2021
Great experience. Kyle, our salesman, was terrific. Brandonm, the Customer Financial Services Manager, was efficient with the paperwork, and explained everything to us. Brandonm, the Customer Financial Services Manager, was efficient with the paperwork, and explained everything to us. More
by acapbcf
Employees Worked With
Kyle. Brandonm Herrera.
December 17, 2021
Worst customer service! No one ever answers the phone in the service or parts departments. If you leave a message with the manager, no one ever calls you back. We finally had to show up to get service! the service or parts departments. If you leave a message with the manager, no one ever calls you back. We finally had to show up to get service! More
by angie
Employees Worked With
service department - multiple people
December 15, 2021
Their costumer service is absolutely horrible; prior to purchasing the car, we were promised to receive paperwork/report history of the car so we could get a second opinion from our mechanic. After purchas purchasing the car, we were promised to receive paperwork/report history of the car so we could get a second opinion from our mechanic. After purchasing the car, they kept delaying/sending the documents. Once we got the paperwork, the report wasn’t updated, missing the last three weeks. Pedro seemed nice at first, however he was very unprofessional sales person, he called and scheduled appointment to pick up the second key. We drove for two hours to their office only to find out that he had forgotten to communicate with the management and order the keys. We were extremely disappointed with their costumer service. More
by bahar501
Employees Worked With
Pedro Comesana
November 26, 2021
Could not get into contact with service department to check for part availability. Long wait time before the service write up. Did not get updates on the works done. check for part availability. Long wait time before the service write up. Did not get updates on the works done. More
by Mini customer
Employees Worked With
Service advisor
November 25, 2021
I left my car for service and they took really long because they are short of staff. I called several times to learn the status of my car but no body return my call. So I have to go there again to find because they are short of staff. I called several times to learn the status of my car but no body return my call. So I have to go there again to find out. More
by Deysi
Employees Worked With
Mark (manager supposed to give an appraisal
November 19, 2021
OIL CHANGE AND BASIC MAINTENANCE: Not a review of the personnel. Every person I dealt with was very cordial and clearly overworked. I came in for an 11 o'clock appointment and didn't get my car back unti personnel. Every person I dealt with was very cordial and clearly overworked. I came in for an 11 o'clock appointment and didn't get my car back until 6pm. I don't live in the area and I was told it would take no more than an hour and a half. I Ubered around town and did some errands. I kept calling in to get a status and no one was available to take a call and I was told my contact person was gone for the day. When I came in they hadn't touched my car and my maintenance person was there and had no idea I had called. The Manager put my car in and it took another "hour and a half" . Their current system is broken. The call center is out of Arizona and has no clue about what the shop can handle and their computer system doesn't update anyone in the chain of command. Good people VERY bad system. More
by scotta1070
Employees Worked With
Fernando Constantino
