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MINI of Stevens Creek
Santa Clara, CA
381 Reviews
MINI of Stevens Creek is one of the largest MINI dealerships in Silicon Valley, and is your local source for all new and pre-owned MINI cars for sale. Located in Santa Clara and just 10 minutes from Downtown San Jose, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With a large inventory of both new and pre-owned MINI cars for sale, plus a large selection of other premium used cars for sale, we are sure to have the perfect new or pre-owned MINI for you! Check out our website today, or visit our showroom in Santa Clara to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 381 reviews
November 19, 2021
OIL CHANGE AND BASIC MAINTENANCE: Not a review of the personnel. Every person I dealt with was very cordial and clearly overworked. I came in for an 11 o'clock appointment and didn't get my car back unti personnel. Every person I dealt with was very cordial and clearly overworked. I came in for an 11 o'clock appointment and didn't get my car back until 6pm. I don't live in the area and I was told it would take no more than an hour and a half. I Ubered around town and did some errands. I kept calling in to get a status and no one was available to take a call and I was told my contact person was gone for the day. When I came in they hadn't touched my car and my maintenance person was there and had no idea I had called. The Manager put my car in and it took another "hour and a half" . Their current system is broken. The call center is out of Arizona and has no clue about what the shop can handle and their computer system doesn't update anyone in the chain of command. Good people VERY bad system. More
by scotta1070
Employees Worked With
Fernando Constantino
November 18, 2021
Took my brand new (3 Month new) Mini in for scheduled service and was charged $400 for 'running diagnostics' because I said there was a rattle in passenger side door (which is still there) and the steeri service and was charged $400 for 'running diagnostics' because I said there was a rattle in passenger side door (which is still there) and the steering would shimmy at high speeds (which it also still does). Complete rip off. They didnt even check the air in the tires (which I found afterwards was causing the shimmy. Filled them and fixed myself). To think I was about to buy another car there - no way, ever. You can tell a lot by a car dealership service, and this was awful. More
by rkerris
Employees Worked With
Service Dept.
November 17, 2021
Extremely friendly & helpful. My husband & I worked with Luis to find the right Mini for us. He was so helpful & if he wasn’t sure he sought out the information for us to ensure we had the information we ne Luis to find the right Mini for us. He was so helpful & if he wasn’t sure he sought out the information for us to ensure we had the information we needed to make our final decision. Dusan was also extremely friendly & helpful. I can’t recommend Mini of Steven’s Creek more. We did not feel rushed or forced to make a purchase. This was my first experience working with a dealership & it was nothing like stories I’ve heard from friends & family. More
by Bree
Employees Worked With
Luis Mendoza, Dusan Golomeic
November 17, 2021
BUYERS BEWARE: We purchased a used Mazda from this dealership on 9/20. I wish we would have done a little more research before stepping foot in this place. The purchase of the vehicle came with a 5 d dealership on 9/20. I wish we would have done a little more research before stepping foot in this place. The purchase of the vehicle came with a 5 day money back guarantee. On day 3 we started noticing the car making a weird noise when we would switch gears and press on the break. We immediately called the dealership to report these issues and were told we would get a call back. On day 4 we had not heard from anyone so we decided to just drive to the dealership and speak to someone in person. Since we didn't have an appointment, we were told that they would squeeze us in to take a look. At that time we mentioned the money back guarantee and we were thinking about returning the vehicle. Day 5: No calls or Updates, when we called ourselves to inquire they said they didn't have record of the vehicle, put me on hold for 20 mins just to come back and say they do have the car but that everyone from the service department had left for the day and they couldn't give us any information. When I persisted that we need more info I was hung up on. I called back and spoke to a gentleman and he stated he would be transferring me to a manager, guess where he transferred me to? A dealership in Las Vegas! I was extremely upset at that point. I immediately called back and spoke to someone again and they assured me that they would be calling us first thing in the morning with an update. Day 6: We get a call with them asking us to come in to the dealership, when we arrived the service agent told us he was new, and that he decided not to run a diagnostic because it would "cost you too much" and said he instead just replaced the battery. The sound on the car got progressively worse day after day, until we couldn't even switch the gears anymore. We got the car towed to a licensed mechanic who after being in the car for less than 2 minutes knew that there was a transmission issue. After running a diagnostic he came back and said that the entire transmission needed to be replaced. We were quoted $4000 for these repairs. That's half the cost of the whole car! He also found that some transmission repairs were done that was not reported to us at the time of purchase. We called the dealership today to let them know this and they stated they can't do anything because the car is a Mazda and they don't repair Mazdas. California has VERY strict consumer rights laws regarding the sell of used vehicles. We have already filed a complaint with BBB and are now gathering all of our documentation and phone call records in preparation for legal action. Please take my advice and take your business elsewhere! More
by Dameshia.davis
Employees Worked With
Ken Ohran, Robert Roberts, Crispin Sanford, John Modica, Grifford Chan, Wesly Gage, Fernando Constantino, Larry Lyons, Greg Kinney, Douglas Cotton
November 11, 2021
The process of buying my new Mini was good. However, my several requests (left a message, sent an email) for a follow up "Second Date" to go over the technology have been ignored. Also, there is no manual several requests (left a message, sent an email) for a follow up "Second Date" to go over the technology have been ignored. Also, there is no manual on how to use the Navigation system. Why is this separate manual not included? All in all, not happy with after sales support. More
by wenjolittman
Employees Worked With
Harres and Mark
November 04, 2021
The MINI service team provided timely service & communication in regard to my vehicle. Stevens Creek MINI is my go to dealership for all things MINI! communication in regard to my vehicle. Stevens Creek MINI is my go to dealership for all things MINI! More
by MichaelG
Employees Worked With
Dushun (Sales/Finance) & Michael (Service)
October 29, 2021
I live halfway across the country but found a used car for a great price on Autotrader at this dealer. I would not recommend buying remotely from this dealer. Pros: I got the car, and it was in good sh for a great price on Autotrader at this dealer. I would not recommend buying remotely from this dealer. Pros: I got the car, and it was in good shape. The price was great, and the cost to ship it to me was what I expected from getting quotes online. Cons: It's over a month later and I still haven't received the title (which in my state means they can fine me for not registering it in time). They do not seem to understand the process themselves of who has the title and where it will eventually be sent. The staff were at times reasonable and at times quite rude, to the point where I had to lose my temper and tell them not to laugh at me and not to call me "buddy". I have had to call and email for two separate issues and the delay has been a week or more for someone to finally get back to me with the information I need to move the deal forward, even though it was just a 10-minute conversation that was needed. There is no way to escalate a problem you are having with the transaction because there is no general manager listed on the website and when you call and ask to talk to them, you just are sent to the same sales director or finance director who is the problem in the first place. I even called Autonation in Florida and asked them to help, but they said they would call back in a week and never did. More
by Osmyn
Employees Worked With
Alvin Toe, Harres Asefi, Dusan Golomeic, Casey Cutts
October 22, 2021
The service staff went out of their way to help me track down my extended warranty policy. They were very attentive and checked back several times while I waited. down my extended warranty policy. They were very attentive and checked back several times while I waited. More
by Mitzimacon
Employees Worked With
Roberto Luna
