MINI of Stevens Creek

First I want to begin by saying Johnny is a very nice guy and will make a specialist down the road. Work with him and get him up too speed. I had a very poor experience: I arrived at 7:20ish for a 7:30 o and will make a specialist down the road. Work with him and get him up too speed. I had a very poor experience: I arrived at 7:20ish for a 7:30 or 7:45 appointment and was escorted to Johnny by Fernando. (The reason this is important is because later Johnny would look at my paperwork and tell me I arrived at 8:10 which further added to my frustration). At 10:30ish I went in to ask if there was any word on my car and he informed me that he was working on someone else and would get back to me. Yet he had the information in front of him. I accepted that he was busy and waited. I went back and he shared with me what was wrong with my car. It was a lot more than I expected but I asked him to START the work and to also contact my warranty company and inform them of the issue. when I returned at noon once again he informed me that he had another customer and would be with me later. When I returned he informed me that he was talking to the warranty people and a customer approached so he put the warranty people on hold and when he returned they had hung up. They informed him since your garage is a part of some National system he needed to put the information online. I assumed he would do that and the car was being worked on (because I had authorized the work). I went back again and asked if he had submitted the online information. He informed he he hadn't because it was new to him. He said he would have to speak with him manager. I said I'd like to speak with him now. And when the manager came out it was done in a few minutes (but Johnny had not been proactive). I then asked if the car was done and he informed he that HE decided not to start the work until the warranty process was complete. He basically said HE wanted to wait until they authorized the work. The didn't start working on the car until 3ish. So now I was in a new cue and my car was not completed until 6pm. I understand if it was a service that might take all day but it was a job that took less than 3 hours. Missing taking my son to the beach because I was always waiting while he worked on another customer and MOST importantly I authorized the work early in the day and he didn't follow through. Constantly telling me that he was working with a customer (who I might add arrived after me) did n't make me feel better. HE IS A GREAT GUY! MAKE HIM SUCCESSFUL. I feel I paid twice for the work I got that day. Out of pocket was almost $900 and I waited all day for work that could have been completed by noon. Your manager was very professional and helpful. And nice to watch as he trained Johnny. I'd love to hear from someone about this. More

The service was good and fast. Hector explained our old car conditions very well. Dealer exclusive oil change offer was very deal. :) Hector explained our old car conditions very well. Dealer exclusive oil change offer was very deal. :) More

They need to provide loaners and shuttles for people bringing their vehicles from out of town. bringing their vehicles from out of town. More

Customer Service Representatives are excellent! They explain the work to be done and the work that has been done in a way the customer understands. Of course, the prices are very high, but that goe They explain the work to be done and the work that has been done in a way the customer understands. Of course, the prices are very high, but that goes across the board to any car maintenance. More

New to area; treated well and the 3 year prepaid oil is a good value. good value. More

The service I received was complimentary from invite sent to me by mail for an all point inspection. However, the person helping me when I arrived was very rude and treated me poorly. I was just told to go s to me by mail for an all point inspection. However, the person helping me when I arrived was very rude and treated me poorly. I was just told to go sit instead of being greeted. Perhaps the rep in the service department was having a bad day. More

I bought an old cooper 2019 but no navigation, but with Mini's five-day exchange for another car, I feel very comfortable being able to exchange for another car of my choice with no fees and costs. I think Mini's five-day exchange for another car, I feel very comfortable being able to exchange for another car of my choice with no fees and costs. I think the time was about 3 hours and the consultant advised me to get a test drive in the car that I want tI exchange. The staff at Mini are very friendly and enthusiastic while customers are the ones who change their minds. A very memorable experience buying and exchanging cars within 3 days with feeling satisfied with it. More

This is the only dealer I've ever visited where I've been pleased with the customer service. Hector was very friendly and professional, and really went out of his way to keep me informed and updated. The s pleased with the customer service. Hector was very friendly and professional, and really went out of his way to keep me informed and updated. The service was done on-time and all issues were fixed. More

When I realized that the object in the road completely flattened my tire late on a Friday afternoon, I thought my weekend would be ruined. Talking with staff at Mini of Stevens Creek, however, gave m flattened my tire late on a Friday afternoon, I thought my weekend would be ruined. Talking with staff at Mini of Stevens Creek, however, gave me hope that the process could be manageable. Though I arrived after the Service Department had closed, the Sales Department helped me to process my drop-off. Great team work! Communicating by text message with Service staff Hector and Mike was a non-invasive--even friendly!--means of keeping me informed throughout the process. Following an enjoyable weekend with another set of wheels, my car was fully reset with a new tire, fresh fluids, and a deep cleaning. I noted that my spare tire and tool set were completely refurbished and reinstalled by service staff. Most amazing of all: because I have the tire and rim plan warranty, all this fine service cost me just $50! Thank you, Mini of Stevens Creek, for being there and taking such good care! More

Service was delayed due to ordered parts. No notification and difficulty getting through to get status. Once explained I understand, but being kept in the loop is important. Used to have Service loaners. Ser and difficulty getting through to get status. Once explained I understand, but being kept in the loop is important. Used to have Service loaners. Service staff seems to have gone through changes. More