MINI of Stevens Creek

I’ve experienced nothing but great customer service here! Steven has assisted me several times now. Most recently he helped me schedule service, explained the options to me, and gave suggestions for future s Steven has assisted me several times now. Most recently he helped me schedule service, explained the options to me, and gave suggestions for future service needs. And my car is in great shape thanks to the technicians who’ve serviced it! More

Great service and friendly a letter to long but wealth the wait Have a nice day. the wait Have a nice day. More

As always Johny was on top of his Game. Took very good care of my Mini, always asks if I have any questions or concerns. Johny went out of his way to make sure my car was throughly checked Took very good care of my Mini, always asks if I have any questions or concerns. Johny went out of his way to make sure my car was throughly checked out, your whole Service Team is polite and make sure you’ve needn’t helped. Don’t lose this team as those guys are the reason I come back if needed. They know their stuff when it comes to those Mini’s. More

I liked that I was updated throughout the service with texts including a video showing the work that was done and a notification when my car was ready to be picked up. There was also a complimentary car w texts including a video showing the work that was done and a notification when my car was ready to be picked up. There was also a complimentary car wash which I wasn't expecting. Overall great service! More

Very helpful and professional staff. Received a text with a video showing me what work was needed on my car. It was very quick and easy to receive a rental car. Received a text with a video showing me what work was needed on my car. It was very quick and easy to receive a rental car. More

The staff was very professional, courteous. and friendly. The very moment we walked through the doors we were greeted and asked if we needed any assistance. The staff was very patient with us an and friendly. The very moment we walked through the doors we were greeted and asked if we needed any assistance. The staff was very patient with us and we're never pushy or aggressive. They let us take our time and answered everyone of our questions as many as they were. The atmosphere is very welcoming and felt like a family. We were never pressured or pushed into something we didn't need or want. They kept our criteria and budget in mind through the whole process. I love Mimi Cooper and their wonderful staff. I didn't want to leave. I would definitely refer everyone I know to this dealership. 10 stars in my book!!! More

Service advisor was top notch. Got me signed in quickly, was very personable, and turned my vehicle around as fast as was possible for the service provided. Got me signed in quickly, was very personable, and turned my vehicle around as fast as was possible for the service provided. More

Friendly, understanding and very accommodating. Timely service. Very clean facility. Cleaned my car. Superb service Timely service. Very clean facility. Cleaned my car. Superb service More

I wanted to take a moment to express my appreciation for one of your exceptional staff members, Devin Miller. During my recent visit to your dealership, Devin went above and beyond to help me out when I enc one of your exceptional staff members, Devin Miller. During my recent visit to your dealership, Devin went above and beyond to help me out when I encountered a miscommunication issue with one of your agents over the phone. Although the agent had informed me that I could walk in and get my car serviced by the end of the day, the service crew told me they were fully booked and couldn't accommodate me. I was disappointed, but Devin listened to my situation and took it upon himself to ensure that my car was serviced by the end of the day despite the earlier miscommunication. Devin's excellent customer service skills really made my day and left a lasting positive impression. His dedication, willingness to help, and ability to make things happen in a challenging situation were truly remarkable. Overall, I had a fantastic experience at your dealership, and Devin's exceptional service really stood out to me. I appreciate the team's efforts in resolving the miscommunication issue, and I left feeling satisfied with the outcome. Thank you to Devin and the entire team for their outstanding service! More

I had a great experience pre-ordering and receiving an electric Mini SE through Mini of Stevens Creek! My sales rep Pedro was always available to answer questions and give me updates on the delivery sched electric Mini SE through Mini of Stevens Creek! My sales rep Pedro was always available to answer questions and give me updates on the delivery schedule. Everyone at the dealership was a pleasure to work with and it was a very smooth experience overall! More