MINI of Stevens Creek

I will give Robert Fabian 5 ⭐️ . I'm so glad I finally found someone at this dealership that live up with his words. Robert is very helpful, easy to talk to and explained to me what' I'm so glad I finally found someone at this dealership that live up with his words. Robert is very helpful, easy to talk to and explained to me what's wrong with my car. I'm happy with his customer service. I know that my car is in good hands under his supervision. He even asked me about my car condition the following day via text. For me, that shows that he really cares about helping me with my car. I also want to say thank you for the free drinks in the lobby. Drinks are free when your waiting they have water, coffee machine not to mentioned chocolate and latte! It makes my waiting so relaxing. Thank you! More

Roberto is great! It is just easy from start to finish. Go in, service the Mini, get a call or text when done, pay and leave. Good good good. It is just easy from start to finish. Go in, service the Mini, get a call or text when done, pay and leave. Good good good. More

The customer service rep. Stephen was just wonderful , I thought I was talking to a real Professional . . I’d give him an [ A + ] Have a nice day Larry Garcia Stephen was just wonderful , I thought I was talking to a real Professional . . I’d give him an [ A + ] Have a nice day Larry Garcia More

Excellent service experience. The Service Advisor, Robert, worked with me to resolve a repair issue that will eventually be covered by a just-announced FRM recall that MINI has no The Service Advisor, Robert, worked with me to resolve a repair issue that will eventually be covered by a just-announced FRM recall that MINI has not begun administering yet. The repair was done timely for a fair price to get me back on the road again. Parts Director David was extremely helpful in securing the needed part. More

Awesome car buying experience - both Jasmine and Brandon were great to work with making my JCW Mini purchase comfortable and memorable. Jasmine continues to address any/all questions about the car and it's were great to work with making my JCW Mini purchase comfortable and memorable. Jasmine continues to address any/all questions about the car and it's options, very much appreciated! More

LITERALLY SOLD US A CAR THAT WAS ALREADY SOLD! ! Completely unbelievable, unconscionable, and probably illegal! I was there to buy a car for my 19 year old son. We were shown a really cute 2013 Sla ! Completely unbelievable, unconscionable, and probably illegal! I was there to buy a car for my 19 year old son. We were shown a really cute 2013 Slate Blue MiniCooper, which we test drove with gusto, spent a good amount of time inspecting, discussing, and ultimately insuring, and filling out all the sale docs and check. They were bringing it around for a quick wash before we left with it, when we were told that it had already been purchased and paid in full by a woman that they simply couldn't get a hold of!!! And to make up for this xxxxshow, they offered me "a good deal on a 2024"!! So that's the angle?? As I told the guy multiple times while we were there, I am not going to by my 19 year old college kid a brand new car for on campus. Just not going to happen. UGH!! There aren't enough words to express how disgusted I am with their dealership. :( More

Johnny was great, he was very helpful and helped me understand what my service options were as well as the costs and timelines involved, and was very responsive. Great customer service. understand what my service options were as well as the costs and timelines involved, and was very responsive. Great customer service. More

They evaluated my car, what repair it needed, and gave me an estimate. I authorized them to do the repair work. When the car was repaired, the bill was a lot higher than the estimate. I was of course disa me an estimate. I authorized them to do the repair work. When the car was repaired, the bill was a lot higher than the estimate. I was of course disappointed that I had to pay more than I anticipated. So far, the car repair seems to be working ok. More

Even though this visit cost me unexpected expense for repair, it was great experience working with Stevens Creek Mini as usual. My advisor Johny and service team fortunately found faulty oil filter housi repair, it was great experience working with Stevens Creek Mini as usual. My advisor Johny and service team fortunately found faulty oil filter housing before it get completely broken, so I could get repaired successfully. Johny was so professional and kept updating me the progress with text and call. I'll give 10/10 for Johny and Mini service engineers. More