MINI of St Louis - Service Center

Exceptional commitment to the customer experience I have never been more satisfied in an automotive dealership, and in particular, a sales agent as Steve Emerson. The quality and class of the operati I have never been more satisfied in an automotive dealership, and in particular, a sales agent as Steve Emerson. The quality and class of the operation is exemplary. More

Excellent Service! I'm one of those people that NEVER takes their car to the dealer. That has all changed for me. MINI of St. Louis has taken such good care of me. A pow I'm one of those people that NEVER takes their car to the dealer. That has all changed for me. MINI of St. Louis has taken such good care of me. A power steering problem developed on my car, that was making it very difficult to drive. Since I'd heard of some issues with this system in the past, I decided to take it to the dealer. They immediately gave me a loaner, and I felt comfortable that they'd take care of my car. Well, turned out the part was on back-order, and they had no idea when they'd get it. Todd, the Service Manager, was wonderful about it. He contacted me from time-to-time with any updates, and told me that because they felt that driving my car would be a safety risk, I should just keep the loaner until it was fixed. It was an overall fantastic experience for me, and I will continue to bring my car straight to the dealer now, if there are ever issues. More

One word: OUTSTANDING! Had starting problem, they diagnosed it quickly;y as a dead battery, and replaced under warranty. Plus they serviced it while I was there. At age 74, Had starting problem, they diagnosed it quickly;y as a dead battery, and replaced under warranty. Plus they serviced it while I was there. At age 74, I have been to lots of dealers to have work on many different makes of cars, foreign and domestic, and this was the best service dealer I have ever been to....PERIOD! More

Annual Service What can I say. There service and attentiveness of Todd Feuerhaken was above reproach. From the greeting at the door, to inquiring what I required, What can I say. There service and attentiveness of Todd Feuerhaken was above reproach. From the greeting at the door, to inquiring what I required, to ensuring I was comfortable while I waited, and ensuring I understood what work was performed on my car. In a word outstanding! More

IN A BIND I was passing through the area and had a nail in my tire. I called the service department and talked to the service manager Todd to see if I could get I was passing through the area and had a nail in my tire. I called the service department and talked to the service manager Todd to see if I could get in to get fixed. He told me to bring my MINI on in and see what they could do for me. I was in and out in no problem. They found the nail and was able to patch the tire. The cashier even helped me with what was around the area on something to eat before getting back on my way. Everyone was very friendly and helpful. Thank you for making my visit as painless and easy as possible. More

Excellent As always, this dealership ranks at the top in all departments. I would recommend it to all of my friends, as I have, and they are all impressed. As always, this dealership ranks at the top in all departments. I would recommend it to all of my friends, as I have, and they are all impressed. More

Sevice Experience This was my first time having my new MINI serviced. All of the people I dealt with were friendly and helpful. Dave and Rick took their time to listen This was my first time having my new MINI serviced. All of the people I dealt with were friendly and helpful. Dave and Rick took their time to listen to my questions and make sure all necessary maintenance was done. I met the Service Manager, Todd. He told me that if I thought of any other questions or concerns, to contact him. I haven't had this kind of service with any of my past vehicles. MINI owner for life. More

Great service experience Execellent service. Went in for warranty repair and was greeted immediately. When I picked my car up it was in working condition again and spotless. Execellent service. Went in for warranty repair and was greeted immediately. When I picked my car up it was in working condition again and spotless. More

excellent experience I have had my mini for 6 years and the staff at mini of st Louis have always been friendly and professional! I will continue to frequent their facili I have had my mini for 6 years and the staff at mini of st Louis have always been friendly and professional! I will continue to frequent their facility, More

So much better than when I started with MINI Service I bought my mini cooper in 2009 and at first the service center was not very helpful and no one greeted me when i came into the service center and it I bought my mini cooper in 2009 and at first the service center was not very helpful and no one greeted me when i came into the service center and it was a mediocre to lousy experience. NOW in the last couple of years it is such a different experience. I am welcomed and someone meets me when I get out of my car. They are kind, helpful and smile which is so much better than when I started with MINI service. My car is always washed and serviced very well by DEREK whom I have never met but am so appreciative of his care of my car. He does a very good job every time I get into my vehicle I notice a difference in it being clean! The sales guy, Mark, that I originally purchased my car with is usually there and says hello to me just about every time I visit and talks to me for a few minutes to see how I am doing. The service is now outstanding compared to what it was before. I am very happy with the service now. It has been great. More