MINI of St Louis

Karen is awesome! So's my Mini! I called Karen with a very specific request, Karen knew the inventory and found my car immediately. She even took a deposit over the phone until I cou I called Karen with a very specific request, Karen knew the inventory and found my car immediately. She even took a deposit over the phone until I could make arrangements to pick it up. Super nice, incredibly helpful. I'd recommend her to anyone! More

I walked out with not one but TWO Mini's. My daughter and I first met Karen in June of last year. We were looking at used Mini's. We were going to share the car when my daughter got her lice My daughter and I first met Karen in June of last year. We were looking at used Mini's. We were going to share the car when my daughter got her license. I noticed the high resale value and decided to get a new Mini Hardtop. So we have had many visits and conversations with Karen. Driving the first 2014 Hardtop in St. Louis, etc. Finally I was able to order my New Mini last week. When we finished I told Karen that some funds had become available for a used car for my daughter. Karen had a low mileage Mini Hardtop trade in. We ended up putting a deposit on the car and Tina worked out pre approval on both cars. We picked up the '09 on Monday! Can't wait for the '14 in June. Karen has been so patient with us and Neil always made himself available to us! Great Service. Great help with figuring out the financing. Also the only Mo Dealership I know who rolls the tax into the loan! More

Service Trip I came in for my 1 yr service of my Mini and had an excellent experience all the way through the process! Everyone very courteous & outgoing! I receiv I came in for my 1 yr service of my Mini and had an excellent experience all the way through the process! Everyone very courteous & outgoing! I received excellent care!! More

Excellent service! We have a 2011 Mini Cooper S Countryman that was still under warranty and needed to be looked at due to the check engine light coming on and it was dr We have a 2011 Mini Cooper S Countryman that was still under warranty and needed to be looked at due to the check engine light coming on and it was driving very sluggish. The problem was that we live two hours away from the nearest dealer. Even though it would have been a drive, we would have gladly made the trip but the Mini couldn't go over 50 mph so we had no idea how we were going to get it there. We considered just spending the money and getting it fixed somewhere locally. But after sharing an online conversation with Bill Harada at Mini of St. Louis, we found out that not only will the repair be covered under warranty, but Mini Roadside Assistance will arrange to have it picked up and towed to the dealership. Wow! That was a relief. So, the next day it was picked up and taken to St. Louis. I received a call from Dave, the Service Department manager, that it had arrived and they would get to work on it as soon as they could. The following day he called me to tell me it was fixed and it would be towed back to our home that very afternoon. WOW! We couldn't believe it. We have never had such excellent service from anywhere! The Mini arrived clean, fixed, safe and sound, exactly when they told us it would. We really can't say enough good things about these guys. This kind of service makes us want to buy another Mini! Thank you! More

Sometimes it takes a professional This is the second time in recent years that Karen has earned the privilege of my new car transaction. Her calm and straight forward demeanor is unpa This is the second time in recent years that Karen has earned the privilege of my new car transaction. Her calm and straight forward demeanor is unparalleled compared to other car sales folks. As a buyer, it's truly a different kind of experience to be able to ask questions, guide the sales cycle and be able to enjoy the experience versus being attacked by a bulldog who's only looking for their next commission check. We were so comfortable "owning" our experience that we even forgot to haggle!!! There's another new car in our family's near future, Karen will be first in line. More

Excellent Knowledgeable Sales Person I have been speaking with Karen for over 6 months regarding a purchase of a Mini, even though I did not end up getting one she was very helpful and gu I have been speaking with Karen for over 6 months regarding a purchase of a Mini, even though I did not end up getting one she was very helpful and guided me into making good choices for my future Mini. If there is a Mini on the lot that you absolutely LOVE contact Karen and have her help you get into it and Motor away. You will not regret working with her. We will be purchasing another one [we have two] and we will definitely be seeking her out. More

Smooth transaction from start to finish. Not only are the people that work at Mini of St. Louis extremely friendly, they're also very accommodating and curious. Everyone I've interacted with Not only are the people that work at Mini of St. Louis extremely friendly, they're also very accommodating and curious. Everyone I've interacted with thus far has a passion for what they do and are all very educated on their brand, as well as the cars they are selling. I've had many questions and not once did I feel I was inconveniencing anyone who I asked, and even after the sale was completed, Mark has followed up with me a number of times to make sure everything is going alright and to see if I needed anything. I would highly recommend anyone remotely interested in a Mini to take a look at what Mini of St. Louis has to offer! More

KC to STL for car My husband and I were in the market for a Nissan Pathfinder. We looked online and at several car dealerships around Kansas City no car felt "just rig My husband and I were in the market for a Nissan Pathfinder. We looked online and at several car dealerships around Kansas City no car felt "just right". We found 2 pathfinders we were interested in which both happened to be in St Louis. We made the 4 hour road trip in hopes of coming home with a new car but facing the reality we may not purchase a car. As we arrived at Mini of St Louis we asked for Steve Emerson, a man my husband had made contact with via email and phone. We were pleasantly surprised when we met Steve. He was very upbeat and friendly. He directed us to the car we were wanting to see and we took it on a test drive. The car itself was in like new condition. We were both excited about the car, however we expected to have to haggle for hours over price. After the test drive we sat down with Steve and he and my husband begain talking numbers. Within less than 30 minutes we had purchased the car. We happened to arrive during the Mini food truck day which turned into an added bonus. As we left the dealership with the new car my husband and I both felt like we received a fair deal and the overall experience was actually FUN! The following Monday Steve called to follow up regarading our purchase and to ensure everything was going well. We have had nothing but positive things to say about our car buying experience. Thanks STEVE! More

Getting Better Each Visit I have gone to this dealership twice. During my last service visit, I was treated well. The three items that I needed to have done were completed in I have gone to this dealership twice. During my last service visit, I was treated well. The three items that I needed to have done were completed in under two hours, and the bill was not padded with trumped up labor costs. Marvin greeted me and instructed me on what I needed to do to check in. The service adviser, Dave, was direct and clear; and the receptionist, Carrie, was very helpful in answering my questions. My car was washed and vacuumed by Derrik. I felt as if they valued my business. I also want to mention that I had a complaint concerning an earlier service trip, and Todd Feuerhaken called me personally the very next morning to try to help me resolve the concern. I appreciate the fact that he took my remarks seriously and wanted to do what he could do to help. Overall, I believe the changes that Mini of St. Louis has made in its customer service plan are positive. I do know that I feel better about my experience: if this level of service is maintained, I will definitely buy a second mini when the 2005 I am driving gives out. More

Great Service I brought my 2012 Mini Countryman S in for service today 04/22/14, dealt with service advisor Dave Joseph, and as usual I received prompt and efficien I brought my 2012 Mini Countryman S in for service today 04/22/14, dealt with service advisor Dave Joseph, and as usual I received prompt and efficient service. This dealership has the most pleasant and friendly employees of any dealership that I have done business with, and their has been many. More