MINI of St Louis

Excellent customer service in all departments! Did not have an appointment but was having problems with my battery. They got me in and I was surprised that my 3 year old CPO batter was covered und Did not have an appointment but was having problems with my battery. They got me in and I was surprised that my 3 year old CPO batter was covered under warranty. All staff members were helpful and nice. Very pleased with the first time taking my car in. While I'm on here hear I wanted to compliment both the sales and finance staff that helped me with my purchase several months ago. Great job in all departments More

Happy used Cadillac CTS owner Steve Emerson couldn't have been more patient and helpful. I hadn't planned on buying the car after the test drive. Being a woman by herself I was s Steve Emerson couldn't have been more patient and helpful. I hadn't planned on buying the car after the test drive. Being a woman by herself I was sure I would be taken advantage of. I had just recently had a very unpleasant experience at Sunset Ford. This was not the case at Mini. Steve worked with me to arrive at an agreeable price. I now own my dream car thanks to him. More

Best car buying experience ever! Karen Fortune did a great job of helping me surprise my wife with a new Mini for Christmas on VERY short notice,and was very thorough with the familia Karen Fortune did a great job of helping me surprise my wife with a new Mini for Christmas on VERY short notice,and was very thorough with the familiarization process at delivery. Tina handled the closing in the fastest and most pleasant way---so different than so many others I've experienced. The receptionist was the most friendly ever! More

Easiest car purchase, ever. Normally, buying a new car is stressful but, with MINI, my experience was anything but that. I initiated contact with MINI by email on Mon night; go Normally, buying a new car is stressful but, with MINI, my experience was anything but that. I initiated contact with MINI by email on Mon night; got a response from MINI first thing Tues AM and arranged a test drive via Karen for Tues PM. Karen was informative, friendly, and flexible. I took a couple of days to consider my options and what kind of deal I wanted, during which time Karen stayed in regular contact with me, but wasn't pushy. I appreciated Karen's approach because I also had unexpected family issues pop up during this time. Stopped by MINI on Thursday so that Neil could appraise my current car for trade; he was also very friendly. Met with Karen on Friday evening and sealed the deal, including a more than fair price on my trade. Picked up my 2015 Countryman on Sat AM. I'm excited to be part of the MINI of St. Louis family! More

timing chain troubles Todd Feuerhaken was very helpful in analyzing the problem and setting up the repair. It is a 250 mile trip for me to visit the dealership and he took Todd Feuerhaken was very helpful in analyzing the problem and setting up the repair. It is a 250 mile trip for me to visit the dealership and he took this into account when making decisions, which was greatly appreciated. The timing chain was replaced and after driving the vehicle for a week it seems to be performing well with no oil leakage. Your team did a great job. Thanks Gary Carr More

MIN of St Louis. "They're GRRREEAATTT! My experience with Mark at Mini of Saint Louis was outstanding. He is a very knowledgeable in sales as it pertains to the Mini Cooper. He is funny lo My experience with Mark at Mini of Saint Louis was outstanding. He is a very knowledgeable in sales as it pertains to the Mini Cooper. He is funny loads of fun. More

Service, no really service....... Todd in the service department went above andy beyond to take care of an issue I had purchasing my vehicle. I purchased a used Honda Pilot, The previ Todd in the service department went above andy beyond to take care of an issue I had purchasing my vehicle. I purchased a used Honda Pilot, The previous owner only turned in one key, which left me leaving with only one key. The dealer agreed to replace the key, however I needed to go a Honda dealer locally to make it happen. I tired on two occasions to get a key at the Honda dealer on Lindbergh, however with their wait time it did not work out. I should have mentioned that I live out of state, and only frequent St. Louis on the weekends. Todd made arrangements in the Bloominton, IL area to get my key replaced, all set up, no hassels or need to return back to the dealer. It may seem like a small issue, but with my travel schedule, my husband away in the Air Force, it was nice for a change to have someone looking out for me..............thanks to Todd, Dave, and Rick in the service department. I may also add I have a mini cooper and a countryman. More

Impeccable This was the best car buying experience. Mark E. made this experience as easy as possible, and insured I got exactly what I wanted in my MINI. I felt This was the best car buying experience. Mark E. made this experience as easy as possible, and insured I got exactly what I wanted in my MINI. I felt as if I were going through this with a best friend as oppose to with a car salesman. Tina L. in Financing was exceptional as well. I will definitely buy my next MINI from them. More

Awesome. Great experience, no hassle, no run around, friendly people, and I got a great deal on a great car!!! I will definitely be back. Thanks Steve! Great experience, no hassle, no run around, friendly people, and I got a great deal on a great car!!! I will definitely be back. Thanks Steve! More

Didn't know buying a car could be so pleasant! Just bought our first MINI and was amazed at how totally stress-free the process was! From our initial contact with Steve Emerson through an evening Just bought our first MINI and was amazed at how totally stress-free the process was! From our initial contact with Steve Emerson through an evening visit with Neil Westfall to the final purchase/financing meeting with Tina Logue...every step of the way was handled in an easy-going yet totally professional way. Steve did a truly exceptional job of helping us through all the bells and whistles on our new Countryman---and there are loads of them! We will definitely be highly recommending both Steve and Neil and MINI to our friends who are in the market for a fun, tricked-out car sold by folks who obviously love what they sell and are truly product-knowledgeable in a way that translates to the customer. More