MINI of St Louis

It was great to work with Dustin Dustin was friendly, helpful, and patient while I made up my mind which model and features I wanted. His professional manner gave me a lot of faith i Dustin was friendly, helpful, and patient while I made up my mind which model and features I wanted. His professional manner gave me a lot of faith in the brand and dealership. More

#1 Best Mini Service Since my Cooper purchase, Mini of STL has been my choice for service. My "care" service has been more than satisfactory. Service has been friendly, ef Since my Cooper purchase, Mini of STL has been my choice for service. My "care" service has been more than satisfactory. Service has been friendly, efficient, and preformed the first time right. On my visits I feel like "family", here the team knows my name, from entrance to exit. Thank you also to the team that wash and prepare my car upon leaving. More

Excellent, quick no hassle This was a seamless car buying experience. They had the exact vehicle I was looking for at the right price. All I had to do was sign the papers. Gr This was a seamless car buying experience. They had the exact vehicle I was looking for at the right price. All I had to do was sign the papers. Great Experience. More

Flawless Everything went smoothly and everyone at the dealership was very accommodating. I never felt pressured and they really wanted to make sure I was getti Everything went smoothly and everyone at the dealership was very accommodating. I never felt pressured and they really wanted to make sure I was getting exactly what I wanted. More

Back to Mini! Another Clubman I went back to Mini last week to meet with Karen Fortune, my Mini advisor to discuss specials on 2015 they were running. Having a Clubman previously, I went back to Mini last week to meet with Karen Fortune, my Mini advisor to discuss specials on 2015 they were running. Having a Clubman previously, I wasn't really considering it again and thought a 2016 would be out of my price range. However, after Karen had Neil Westfall look over the numbers, I was pleasantly surprised to see that it was actually well within in my range. Karen took the time to discuss all of my options with me- from select, to traditional pricing, to a lease. This is the 4th Mini I have had, so Karen is very familiar with the condition of my Minis, the mileage I put on my cars over the course of a year. I was very interested in a lease but wasn't familiar with how a lease worked. Karen was very thorough explaining the ins and outs of the lease, which I ultimately went with since I like a new model every 2-3 years which didn't fit with traditional financing. Paperwork was quick, simple and straightforward. Tina Logue handled that and explained to me what I was signing, and what to expect plate wise and registration wise since this was a lease. Paperwork literally was less than 10 minutes and there was zero pressure for extended warranties. After that, I was eager to just take the keys and go since this was my 4th Mini. A lot of sales people would have agreed and been happy to see me walk out the door since the deal was done. However, Karen knew I had not driven the new models extensively. Due to the numerous changes made to the 2015 and 2016 models, she wanted to ensure I understood the new features that were available in the car, as well as take the time to program the settings to my own personal tastes (turn signal flashes, night time interior brightness, exterior pathway lights, Bluetooth/phone pairing, radio station programming, etc.). After we went through everything, Karen did a final walk around the car. Before I drove off the lot, she made another appointment a week out so I could come back in, and ask any questions I might have about How To's related to the car. That evening, she also reached out to me personally to ensure I was enjoying the car. Karen's level of commitment to her customers goes way above and beyond what is expected. She is passionate about what she does, and takes the time to get to know you as a person. She is well versed on all of the models Mini offers- both from a technical perspective and design perspective. Karen is not pushy and follows your lead which makes the entire process stress free and straightforward. A lot of sales people can be intimidating, and buying a car can be intimidating. I know with Karen it won't be. I wouldn't hesitate to recommend Karen to my friends and family because I know as soon as they walk in or talk to her on the phone or in email, they'll be in good hands. More

back a 4th time We came back for a 4th car after 4 years and their service, support and sales staff are the best. We work with Karen Fortune (who sold us our last 2 We came back for a 4th car after 4 years and their service, support and sales staff are the best. We work with Karen Fortune (who sold us our last 2 mini's 4 years ago and our first 4 years before that). Karen is the best to work with and is very, very helpful! Also talked with Neil Westfall ,the Sales manager and he was very helpful in our decision. Tina Logue, was great and got us through the financial process quickly. That is always good. Also, they have the best service team in the business. Todd, the service manager, is a huge reason we keep coming back! He is the best service manager we have every worked with (and we have lived in 3 different states) and his staff are great!! Over the 4 years since Todd joined the St. Louis team he has always bent over backwards to answer all of our questions and takes care of all our needs You will not go wrong buying a car from this place. More

No hastle This is a great place to buy a car. Salespeople are not on a commission and the pressure is off and the honesty is on. I have purchased 3 cars from This is a great place to buy a car. Salespeople are not on a commission and the pressure is off and the honesty is on. I have purchased 3 cars from them and the experience has always been positive. Friendly, knowledgeable and fair. More

New purchase I just purchased a 2015 MINI Cooper HT from MINI of St. Louis on 1/29/2016. I was very pleasantly surprised at how easy it was. Yes, it took about 3 h I just purchased a 2015 MINI Cooper HT from MINI of St. Louis on 1/29/2016. I was very pleasantly surprised at how easy it was. Yes, it took about 3 hours but I was constantly doing something and it flew by. There is just a lot of paperwork involved with buying a new vehicle. The people are all so friendly, efficient, and professional. There was no hard sell and I was very relieved to find that out. I was allowed quite a long test drive and I fell in love with the vehicle. I had owned a MINI years ago, but they are much improved since then. I came in contact with a lot of personnel and all treated me with great respect and made me feel welcome. The only reason I did not rate all employees as "extremely likely" is because I didn't have as much contact with some as I did with others. Thank you to all!! More

"The Service Department" Again brought my 2007 Mini in for service, and again was very satisfied with my experience with the service department. It just is amazing how they fi Again brought my 2007 Mini in for service, and again was very satisfied with my experience with the service department. It just is amazing how they find time to explain everything (so I can understand) Thanks again "The Service Department" More

Mini Forever! I've been a Mini owner for a while now, and my wife and I always take the time to travel to Mini of St. Louis. Every time we visit we are always impr I've been a Mini owner for a while now, and my wife and I always take the time to travel to Mini of St. Louis. Every time we visit we are always impressed by the professionalism and kindness of all the staff. In our most recent visit we came in for service of my Mini Cooper S. As always, Dave was kind and thorough covering every detail about the service required, and even offered a loner Mini so we could grab a bite to eat. While waiting a new Mini caught my eye! The Coupe, for the true Mini enthusiast, and there were only a few left. I just couldn't resist! Working with Steve, Neil. and Tina we had the best buying experience imaginable. Even though there were a few bumps along the way, they were friendly, helpful, and did everything they could to make sure everything went as easy and painlessly as possible. More