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MINI of San Antonio
San Antonio, TX
152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 152 reviews
February 14, 2024
Outstanding, dedication, and professionalism! !! Great service in making sure vehicles are safe with valuable inspection and outstanding maintence services that lessen stressor that is inspiring t !! Great service in making sure vehicles are safe with valuable inspection and outstanding maintence services that lessen stressor that is inspiring to know BMW dealership has the best interest of their customers with integrity and dedication too! More
by Loreatha Carithers
Employees Worked With
Mr. Nathan Montenegro 5 stars
February 14, 2024
Disappointed. I wash told would get a free car wash and like the last time I was there, it was broken. I was given a verbal quote when arrived and there was ridicu I wash told would get a free car wash and like the last time I was there, it was broken. I was given a verbal quote when arrived and there was ridiculous spark plug charge. I know how long it takes to put them in and about what cost, so really the biggest charge was crazy. Also during the verbal quote I was not told that verbal quote was only if I paid cash or debit but when read the PDF there is a 3% fee added if use credit. $60 for shop supplies?? But anyway was told needed new tires which was definitely true. The texted quote was not super high but I could have got a better price at a tire place. I assumed I was getting the tires previously had but ended up with some brand I need to research because I think they went cheap. Also when buy tires at a car place they don’t charge for an alignment. I understand this place caters to BMW owners mostly and know when one goes to any dealerships, the cost is high so that really wasn’t the biggest problem. The problem coming this time is transparency with the pricing policies, with bait and switch on tires and saying you will do something and not. Also yes, the charge for changing spark plugs, which is easy, was a rip off. Other that that, the staff there are always really friendly and prompt. So they probably do a great job but if you go there get all the facts about what is going in your auto is true and know there is a cash discount and that discount is the quote. More
by linchetto
Employees Worked With
Nathan was my rep there., Rob Silva, Diana Almaraz, Yesica Garcia, Max Montano, Holly Bell
February 12, 2024
After a service visit on a used Mini. ...well had to drive out with a new one. Ryan and Theresa did an amazing job. What began as terrible news, they turned it into an amazing experience. ...well had to drive out with a new one. Ryan and Theresa did an amazing job. What began as terrible news, they turned it into an amazing experience. I loved everyone who was involved in my transaction. I'd buy another Mini just to get pampered all over again! Thank you, Team Mini, and mostly thanks to Ryan and Theresa.....the heroes at the end of the story!!🦸♂️🦸♀️ 2/8/2024- 9 months later, I arrived to get my Mini serviced and the same experience. From Holly, who is just so sweet, to Theresa, the true GEM of Team Mini. She made my experience amazing once again and filled me in on additional information. Thank you, Theresa, for being such an extraordinary person ❤️. Love the integrity that shows you absolutely 💯 love your job. More
by Majeur
Employees Worked With
Theresa Manager and Ryan Sales, Holly Bell
