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MINI of San Antonio

San Antonio, TX

4.8
158 Reviews

15507 I-10 West

San Antonio, TX

78249

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Showing 158 reviews

July 01, 2024

Easy to schedule appointment for service by calling. I was assure to get a loaner on the day I of my appointment, Holly, the Service Manager is very communicative and attentive to details. Everyone is v More

by Vienne Moir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Bell
Jul 02, 2024 -

MINI of San Antonio responded

Hi Vienne, thank you for your kind review; we are happy to pass along your comments to the team here at Principle MINI of San Antonio! We are always more than happy to assist you if anything else comes up. Take care!

June 28, 2024

Great sales experience! I worked with Nick Orta, but the whole sales team was wonderful. The selection of vehicles was good, having a variety of trims and packages from wh More

by HJAMBO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Orta, Theresa Vincent, Linda Campos
Jun 29, 2024 -

MINI of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle MINI of San Antonio! We are always more than happy to assist you if anything else comes up. Take care!

June 22, 2024

The first time I came, they found a screw in the right rear tire that cause a leak, so I paid for a new tire to replace the damaged one. I took my car for that service at 10:30am that day,At noon, I texte More

by elkin_espitia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Harbeck / Ryan Watson
Jun 24, 2024 -

MINI of San Antonio responded

Thank you for taking the time to provide us with this feedback. We are very sorry that these last two visits were less than exceptional. We always strive to have our guests treated with exceptional care and we definitely missed the mark on these visits. We hope that we can regain your trust and show you that we do value you as one of our guests, and hope to continue doing business with you in the future. If you would like to discuss this further or if I can every help elevate your visits please feel free to contact me directly. Mohammad Dmour Service Manager 210-732-7121 mohammad.dmour@principleauto.com

June 21, 2024

The service is above acceptable from the moment you arrive until the time you check out. Everyone seems to know there jobs and perform them . More

by Bernice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Bell
Jun 22, 2024 -

MINI of San Antonio responded

Hi Bernice, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2024

I lover their loaner car program, I didn’t have to wait around or waste any time waiting for the work to be done. Great communication and I was on my way. More

by Tim R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Bell
Jun 20, 2024 -

MINI of San Antonio responded

Tim, thank you for the kind words and the 5 star review! We look forward to serving you in the future!

June 17, 2024

Outstanding customer service with advising what the manufacturer recommends as well as their own input on how it effects warranty and life of my vehicle. Alex was outstanding throughout the entire proc More

by HappyHighlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Harbeck
Jun 20, 2024 -

MINI of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle MINI of San Antonio! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2024

Very fast and friendly service, knowledgeable in every way. Holly is an outstanding service representative. More

by Felix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Bell
Jun 20, 2024 -

MINI of San Antonio responded

Hi Felix, thank you for your kind review; we are happy to pass along your comments to the team here at Principle MINI of San Antonio! Thank you, and have a fantastic day!

June 11, 2024

Good selection, great staff, and willing to negotiate. Purchased my first Mini here and will come back if I need another. More

by arogers3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda, Nick
Jun 14, 2024 -

MINI of San Antonio responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2024

I couldn’t be happier with the service I get every time I take my car to Mini of San Antonio. Always a positive experience. More

by Mini momma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Bell
Jun 13, 2024 -

MINI of San Antonio responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 06, 2024

Linda Campos; knowledgeable, friendly, goes the extra mile. Last weekend I drove away with a brand new electric Mini Cooper. Linda broke down my options helped me understand the pros & cons of all my opt More

by Schway
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda Campos, Sydney Evans
Jun 09, 2024 -

MINI of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle MINI of San Antonio. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!