MINI of San Antonio

Wonderful Experience I purchased my last car in 2012 and it was not a pleasant experience. The salesman was very nice but in hindsight I regretted purchasing the car. So I purchased my last car in 2012 and it was not a pleasant experience. The salesman was very nice but in hindsight I regretted purchasing the car. So, I was a bit apprehensive going into this especially since this was my first time ever purchasing a MINI. This time around, my experience was nothing but wonderful from beginning to end mostly because of Rob Silva. He was incredibly patient as I test drove 6 different vehicles to absolutely make sure I was choosing the right one. He was extremely knowledgeable about the MINI and could answer all of my questions. Another big difference with Rob is that he wasn't pushy at all! He let me take my time, didn't push me to make a decision quickly which made me feel like I wasn't be rushed into something. I'm so happy with my new MINI! More

Excellent Service I visited Mini of San Antonio and the pleasure of being assisted by Rob Silva. I was impressed by his professionalism and knowledge about all the ty I visited Mini of San Antonio and the pleasure of being assisted by Rob Silva. I was impressed by his professionalism and knowledge about all the types and make of the Mini Cooper that I came home with a brand new MINI COOPER!. I gave him my cell phone number and he contacted me the very next day and asked me if I needed help or questions about the car to call him anytime night or day. That is what I call DEDICATION AND COMMITMENT TO CUSTOMER SATISFACTION. I recently contacted him about other stuff and he got back to me in less than 5-minutes for the answer. Thank you Rob because of you I shall recommend anyone I know to get a Cooper and look for you. Marylou Arnaldo More

Satisfied Customer During my visit I was greeted by Benjamin Guffey and Rob Silva. They always provide superior customer service. I am always completely satisfied with During my visit I was greeted by Benjamin Guffey and Rob Silva. They always provide superior customer service. I am always completely satisfied with the end result of my visit. More

I have never been satisfied with my experience at Mini of SA BEWARE!! This place will rip you off!! I took my car in and got a courtesy vehicle to drive while they had my car. When driving it, for no apparent re BEWARE!! This place will rip you off!! I took my car in and got a courtesy vehicle to drive while they had my car. When driving it, for no apparent reason, the windshield cracked in the bottom right corner. I took the car back and told them what happened. After looking on-line, I found that there were complaints about the Mini Countryman windshields cracking for no apparent reason...some time frames were as short as the car being only a month old. They told me the cost of the windshield was over $500 and then they were also charging me about $150 for the rain sensor. The final cost that they are charging me is over $1000.00!! When doing research, I called Mini of Austin & another Mini dealership and the exact windshield(I had to give them the last 7 digits of the VIN #) was $300 and they said THE RAIN SENSOR WAS INCLUDED! They aren't just concerned about getting the car fixed they want to make a profit off of that and are adding another almost $400 to it! I called and left a message with the GM, of course he didn't call back. He had the director of service call and he didn't give a crap. He basically said "too bad". They aren't just concerned about getting the car fixed they want to rip people off however they can! A previous instance, I took my car to get the brakes fixed. I took it the day after the brake light came on. The service guy calls me and says that the car needs rotors, also. I explained that it shouldn't and that I brought it as soon as the light came on. I told him I was going to take it somewhere else. He tells me to hold on and comes back and says he was mistaken that it didn't need rotors. He also told me I was getting a great deal that they were normally $500 for the front brakes, but they are on special for half off. Well, after researching it, I saw on other mini sites that the cost to fix the front brakes are $275 and they were on special $149. I am going to buy a new BMW in the next few months and it won't be from this dealership. I won't be back...I don't care how far I have to drive! More

Excellent experience with purchase of my MINI Our experience with Sarah Kitchen was superb. She guided us through every step of the process when we ordered our MINI. Nothing but good things to say Our experience with Sarah Kitchen was superb. She guided us through every step of the process when we ordered our MINI. Nothing but good things to say about her and her professionalism. I would go back to her again. Our custom ordered car was explained in detail to us by Sarah. Upon delivery, Sarah was right there with us to make sure all was good. More

Best car-buying experience ever!! <3 I have been putting off buying a car for a LONG time because, honestly, it's a pain. It feels predatory and dirty and I had zero good experience with I have been putting off buying a car for a LONG time because, honestly, it's a pain. It feels predatory and dirty and I had zero good experience with it... that is before going to MINI and working with Sarah. She was friendly, kind, empathetic, and didn't give any of the stereotypical sleeze that is associated with buying cars. No joke, if it weren't for her, I'd still be driving my old car and toughing it out through the annoyance. If you hate the feel of the car-buying experience and don't want to feel like you're getting hung out to dry, she's the best. It's like hanging out with your best friend and also taking home a new car. More

Great Dealership Excellent Customer Service We purchased our Mini about three months and we’ve have been extremely happy with our Countryman. My wife has always loved the style of the Mini; and We purchased our Mini about three months and we’ve have been extremely happy with our Countryman. My wife has always loved the style of the Mini; and with hesitation from myself, she convinced me to walk through the dealership while we were in the area. We were immediately greeted by Sarah Kitchen who was very friendly and knowledgeable about the vehicle and different options available. After going back and forth with my wife we decided to pull the trigger on a white Countryman S. I was very surprised with how fun the vehicle is to drive. One thing I love about the dealership is that it offers free carwashes anytime you are in the area which is great! But, in my opinion the best part of the experience was the customer service we received from Sarah. She thoroughly showed the ins and outs of the vehicle and didn’t complain once when she had to move probably like 10 cars out of the way to bring us the vehicle with the options we wanted. Furthermore, we traded in a vehicle and have been waiting for the title of that vehicle from Maryland, and I had several inquiries throughout the process. Throughout these 3 months (Yes, Maryland is that SLOW) Sarah has graciously answered all my questions promptly and professionally. If you’re considering a Mini, Sarah is GREAT to work with! Sincerely, Mini is FUN to DRIVE More

Worst Service ever My car has been here for 3 weeks, and not once have I received an update or a call, to tell me once what was the plan of action.I have called many day My car has been here for 3 weeks, and not once have I received an update or a call, to tell me once what was the plan of action.I have called many days leaving voice mails and still have not gotten a return call except from Allie Cook to see if any action has been done. Aside from Allie this dealership is the least customer service oriented that I have every seen and been a part of as a customer. More

Fabulous! I just purchased my second Mini in two years. Rob Silva has made each experience painless. I tell him what I want and he makes it happen. Everyone at I just purchased my second Mini in two years. Rob Silva has made each experience painless. I tell him what I want and he makes it happen. Everyone at Mini of SA is always ready to help, whether it be basic maintenance or getting a tire replaced (invest in the run flat tire warranty). My best friend has also purchased two Minis from Rob Silva. Again, he makes the process painless. I've never enjoyed the entire car-buying process until I bought my Mini. More

Best car-buying and owning experience ever!!! I have bought and owned many cars, but I have never had such an amazing experience! From Sarah Kitchen, my motoring advisor to Jeff Wallace, the Sale I have bought and owned many cars, but I have never had such an amazing experience! From Sarah Kitchen, my motoring advisor to Jeff Wallace, the Sales Manager, the whole team made me feel at home and I knew I was making the right decision to buy a MINI. Sarah was not phased at doing my test drives with the top down in the middle of December. When I decided to custom-order my MINI, Jeff made it happen much more quickly than I had expected. The service after the purchase has been great and they have given me personalized attention. I have never had a sales person or sales manager who kept in touch with me after the sale, but both Sarah and Jeff have been there to answer my questions and any concerns I may have. When I got seriously ill, they even offered to pick up my car for servicing. Top-notch service. I cannot recommend them highly enough. You won't be disappointed! I cannot imagine buying my next car from anyone else!!! More