MINI of San Antonio

Great Sales and Service Experience I have purchased 2 new Mini Coopers in the last couple of years. I bought one for myself and then later bought one for my granddaughter. The sales e I have purchased 2 new Mini Coopers in the last couple of years. I bought one for myself and then later bought one for my granddaughter. The sales experience I received each time was absolutely excellent. I dealt directly with Jeff Wallace each time and he went out of his way to carefully explain all aspects of the sale. Each time when we had reached a decision on the car we wanted and agreed to a price, Jeff personally escorted us to the finance department and made sure we were comfortable proceeding with that part of the process. After the financing was completed, Jeff took us out to the car each time and went over all aspects of the car and made sure we understood how everything worked. As great as the sales experience was, the Service experience was equally as good. I am sure that using Jeff as our initial point of contact for the service was a plus but everyone in the service department was great to deal with. Each time they have done the requested work and have checked to see if any other work was due. They always advised us of the next service and when it would be due. For anyone that wants a great deal on a Mini and a pleasant buying experience to contact Jeff or anyone on his staff at Mini of San Antonio. More

Sales Manager My Husband and I have been going to this Dealership since 2007. We were stationed at Ft Hood and I would drive to San Antonio for service. We have pur My Husband and I have been going to this Dealership since 2007. We were stationed at Ft Hood and I would drive to San Antonio for service. We have purchased several Mini's from Mini of San Antonio. We have always received outstanding service from the entire department of Mini. If we ever had an issue it was handled promptly. We appreciate the dealership and the outstanding service they give us. More

Satisfied customer Mini of San Antonio. I would like to say Thank you so much. When I purchased my Mini Cooper S Countryman and continue to bring it back to the dealers Mini of San Antonio. I would like to say Thank you so much. When I purchased my Mini Cooper S Countryman and continue to bring it back to the dealership for service. I commend you for your outstanding knowledge of the vehicles and are always willing to assist me with all my questions. More

Outstanding Customer Service The entire staff at Mini of San Antonio went the extra mile to help us in our search for a new car. The sales manager has outstanding knowledge of th The entire staff at Mini of San Antonio went the extra mile to help us in our search for a new car. The sales manager has outstanding knowledge of the cars and accessories that are available. They made us feel very comfortable and did not pressure us in any way. I would absolutely recommend this dealership to my family and friends. More

Returning Customer I have purchased my second Mini from Mini of San Antonio. The customer service and their knowledge of the vehicles is next to none. They are forthcomi I have purchased my second Mini from Mini of San Antonio. The customer service and their knowledge of the vehicles is next to none. They are forthcoming and are people with integrity. I will be purchasing my next Mini from them. I do consider Mini of San Antonio to be one of the best dealership in the United States. More

MINI of SA for Life I am the proud owner of my 2nd MINI, both purchased at MINI of SA, I have had excellent customer service throughout the MINI ownership process: buildi I am the proud owner of my 2nd MINI, both purchased at MINI of SA, I have had excellent customer service throughout the MINI ownership process: building, receiving, & post-purchase follow up. Rickey Gutierrez is an enthusiastic & friendly sales associate who is knowledgeable about the products which he sells. Jeff Wallace is a competent & committed service provider who goes above and beyond assisting his customers with all of their needs regarding their MINI. He has followed up with me re: my satisfaction with my purchases and always asks if there is anything else he can do for me. Due to my satisfaction with the whole experience my answer is always "no". I plan to be a MINI of SA customer for life. More

A study on incompetence and refusal to accept responsibility This has been just about the worst experience my wife and I have ever encountered. My wife first wanted to purchase a mini back in Feb 2014. She cus This has been just about the worst experience my wife and I have ever encountered. My wife first wanted to purchase a mini back in Feb 2014. She customized the one she wanted, listed additional accessories and received the price quote. When she went to get financing at our institution, USAA, they informed us Mini of Austin was the one they had listed as a preferred dealer. That should have been our first indication that things weren't quite right w/ this place. After getting her discounts from USAA, she liked the final price and emailed her specifications to the Sales team of Mike and Jeff Wallace of Mini of San Antonio. Everything was rolling just right until we received the car and they did not have the additional accessories she ordered. Jeff and Mike told her not to worry they would call her to let her know when the parts came in. No call was ever received. After about a week of waiting my wife called and guess what??? The parts just happened to magically arrive when she called. An appointment was set to have them install a roof rack and a roof storage box, replace a BMW sunshade (not the mini one my wife ordered) that was placed in the trunk, and a rear boot cover. I brought the vehicle in and waited for the installation. When the technicians finished I asked about the mini sunshade and rear boot and they went over to ask Mike. Mike informed me that the sunshade would have to be ordered as well as the rear boot cover. He stated that they had mistakenly given my wife a rear boot mat instead of the cover, so he took the mat out of the rear compartment and went away with it. First thing I noticed was my wife had chosen a weird color for the roof box. It was silver. Our car is silver and black but it just didn't seem to flow w/ the car but I took it home anyway. I really didn't know too much about what my wife purchased cause this was her car, she built it the way she wanted it so I let her run with it. When she saw the box she stated that was not the color she ordered. She ordered a black one, which looks and flows a lot better. I then told her about the mix up w/ the rear boot cover and the rear mat and she stated she purchased the rear boot mat as well and showed me the build list. She called the dealership and spoke w/ Jeff Wallace. He was the one who placed her order. She told him about the box being the wrong color, the sunshade being the wrong one, and the rear boot mat being taken from our car and right away Jeff begins with the excuses. He couldn't chose an option on the box color, he stated we didn't purchase the mat when it is clearly listed on the itemized list w/ the price we paid, and said nothing about the sunshade. He then tried to pass off the blame on my wife stating she did not specify a color for the box. She emailed a picture of her build to the dealership and it's clearly black. He then stated the parts department ordered the wrong part, then tried to pass the blame onto the technicians who have absolutely nothing to do with this ordering process. (I was a Ford Senior Master Technician in a former life). Never once did he take responsibility, never once did he apologize for the inconvenience, never once did he show show any inkling of being customer service oriented. He just wanted to pass the blame off on others and be done with it. That night my wife and I decided to do any inventory of everything we ordered and found that we were missing a piece for the flat load rear floor, our front floor mats were the wrong ones (she ordered the Cooper S ones). When she called back to see if the rear boot (once again she had to initiate the call and it was magically in again) and the right colored roof box had arrived, she also informed them about the missing piece in the back and the mats (including the rear boot mat Mike took out from our rear hatch). Jeff stated for her to drop off the vehicle to have the box replaced (it magically arrived again w/ no call from the Sales team) and they would get what she needed. They said she could drop off the vehicle, they would have a vehicle there she could drive until they were done. They set up a 8:00 appt and everything sounded easy enough...wrong. My wife shows up, Jeff Wallace is on the late shift...he's not there. He left no instructions to anybody about my wife's wrong parts or the rental she needs in order for her to get to the University. No communication...no courtesy...no customer service...NO LEADERSHIP. The service guy who was on duty made things happen, he got my wife a car to drive and took care of what he could with his limited/non existent information that was passed on. At least he did try and made things happen. When my wife goes to pick up the vehicle, she told me that Jeff is just avoiding her...mind you this is a small shop. When she gets the car back the roof box is the right color (check), the rear boot mat is in there (check), the sunshade would have to be ordered again (unsat) and there is no rear boot cover (unseat). She asks the salesman who helped her in the morning (Jeff is avoiding her mind you) about the rear boot cover and he of course doesn't know anything about it but says he will find out. At least this guy is trying. Jeff than walks up and says to my wife he thought she already had it. She said she did not and he goes to parts and checks and it's there. He places it in the car and once again no apologies, no "Is there anything more we can do for you"...nothing. Just a lack of courtesy, customer service, and responsibility again. My wife told him not to worry about the sunshade...she no longer wanted it and would like to be refunded the $60. Jeff said ok. She also stated she wanted the back piece for the flat load floor. He stated that was no longer being given. My wife told him that it is in the picture for the flat load floor on the website and she wanted what she ordered and showed him a picture of it on the website. He said he would try to find one and he did and gave it to my wife. A few days passed and she had not received any word on the refund so once again she initiated the call. Jeff stated he would have to ask his boss about it as they had "given" us that back piece and they ate the price of it ($239) and they had given us upgraded front mats. He then went on to say to my wife in a very condescending tone "As I have explained to you before that back piece was no longer being given" and he stated again "As I have already explained to you that website picture was old". He wife told him that they should update that website so that people know it is not a part of the flat rear floor upgrade. She also asked for his Boss's phone number. We came to the conclusion that Jeff Wallace is just an excuse maker. He is extremely unknowledgeable of the products Mini offers and he is the Sales Manager. He is unprofessional and lacks the characteristics of an informed manager. He passes the blame unto those under him and fails to take any responsibility for the actions of his sales team. Never once did he apologize for the inconvenience of my wife, who had to basically prove that she ordered the parts and then to receive them, was just like pulling teeth. She had to do his job...she had to check and make sure she received what we paid for. We are not asking for anything free or extra. We just want what we paid for...we want our items to be correct. I stat too much to ask in this day and age??? Jeff Wallace fails to communicate to his fellow associates and just shows a general lack of interest in ensuring a great experience for a new Mini Cooper customer. He failed at communicating with my wife on numerous occasions by not calling her to let her know any updates on parts or refunds or just to make sure that things were being taken care of correctly. Be warned that as a new customer, once you fork over your cash at Mini Cooper of San Antonio the customer service ends!! When we pay $35,000+ for a car, you expect things to be right...you expect to get what you ordered...what you paid for. As the manager of a sales team, a competent or concerned leader should want to make sure that what the customer ordered is correct. Where is the quality control in this place? How can they remove something from a customer's vehicle without making absolutely sure that what they are doing is correct (our rear mat)?? My wife basically sold herself the car...we should have been the world's easiest customer. They didn't have to sell anything...we gave it to them...all on paper...with pictures...and they still managed to get it wrong. We told them what they needed to do to fix it and they still managed to mess that up and give excuses all along the way. That is a study of incompetence...that is the mark of failed leadership...that is Mini Cooper of San Antonio. No wonder people would rather drive all the way up to Austin instead of deal with these morons, specifically talking about Jeff Wallace. I wish people could do all my work for me correctly and I could mess it all up and have no repercussions placed upon me. I'd rather be viewed as competent though. oh...and the refund issue was solved when we called Jeff's boss and left a message with him. We received a call about 10 minutes later stating the refund for the sun shade would be credited back. Then Mini of SA has the nerve to call us and ask us to notify them if we give them anything less than a "10"rating on our CSI (Customer Satisfaction Index) survey so they can discuss with us why they deserve a "10". We have a meeting with the General Manager to discuss our displeasure with our purchase tomorrow. We our going to explain to him the reason we are going to burn them on that survery is due to the incompetence of Jeff Wallace. Leadership and responsibility should go from top-down. In my eyes he is responsible for everything that went wrong with this transaction. He had the ability to make it better but instead he just buried himself deeper. I want his GM to know this is the type of leader he has as his sales manager. What outcome do I expect...nothing really but we can't just sit there and be quiet about this. We have to let him know and we want to let you know...stay away from Mini Cooper of San Antonio...stay away from Jeff Wallace...he is a black hole of idiocy...he'll suck you in if you get too close. Be warned. More

Misleading information, poor customer service Mini of San Antonio mislead me on the type of deal that I was selecting. I came in to LEASE a new 2012 Mini Cooper Hardtop taking advantage of a deal Mini of San Antonio mislead me on the type of deal that I was selecting. I came in to LEASE a new 2012 Mini Cooper Hardtop taking advantage of a deal that was posted online. Throughout the deal, the work lease was used consistently to explain my selection. As I find out now, they used their "Owners Choice" program to complete my deal. This program has similar terms of a lease, but it is a retail financing program. I was very upset to learn that the sales associate and financial associates never clarified this during the deal. I realize, I should do as much research as possible, but I also rely on people to be honest and fair. When I called in to discuss this, my questions were completely dismissed and I was promised a follow-up call with the sales manager, but never received one. When I called back (over a month later) to speak with the sales manager, he was not willing to make any amends regarding the problem. More

The service rep was attentive and professional. He insured I understood what was to be done and went over the results at the completion of service. insured I understood what was to be done and went over the results at the completion of service. More

Great dealership Jeff makes every one excited about MINI. Rickey is great salesman no pressure /very friendly and eager to show the product - we have purchased 5 MINI's from him All the staff is friend and Rickey is great salesman no pressure /very friendly and eager to show the product - we have purchased 5 MINI's from him All the staff is friend and helpful Service department (Benjamin and John) are outstanding they always find a way to work you in on busy day and get your service done More