MINI of San Antonio

First timer Don’t like to write reviews so I’ll be brief. Excellent service. Everything was ready for me to take my car. All the process was done on the phone bef Don’t like to write reviews so I’ll be brief. Excellent service. Everything was ready for me to take my car. All the process was done on the phone before. Allison was excellent. More

Rob Silva: Amazing. Simply put: When I leased my new Countryman in September, 2018, I was astonished at the level of customer service I experienced. Holly Bell, Albie Bur Simply put: When I leased my new Countryman in September, 2018, I was astonished at the level of customer service I experienced. Holly Bell, Albie Burch and especially Rob Silva. All of them were fantastic and obviously have gone through rigorous CS training and it shows. But, having spent the most time with Rob--between choosing my car, learning the tech and handling several follow-up issues that were resolved immediately--Rob was more like a brother who knows my car better than I do than a car salesman. Thank you Holly in service, Albie in finance and Rob who maybe needs a better handle than "sales" because he's on another level! And thank you Mini for hiring all three of these fantastic people. More

Great dealership . I've been buying cars here since 2014. Everyone is friendly courteous and extremely helpful. The service dept is great fast and reliable service . Sal I've been buying cars here since 2014. Everyone is friendly courteous and extremely helpful. The service dept is great fast and reliable service . Sales dept Rob Silva is my go to rep. He's knowledgeable and zero pressure sales his expertise is second to none. The entire process from start to finish is was seamless. They definitely have earned my business after all these years. More

Best experience I had the best experience at MINI of San Antonio. My Motoring Advisor Allison helped me find the perfect car for me. Not only did she help me find the I had the best experience at MINI of San Antonio. My Motoring Advisor Allison helped me find the perfect car for me. Not only did she help me find the perfect car for me, but was very knowledgeable about the brand on the features of the car. She made me feel like family and that's what it should be all about. I would highly recommend her to anyone that's looking to purchase a MINI. More

Best experience My mother needed a new car and we went to Mini dealership, Roberto took his time to explain everything slow and clear so my mom, so she can understand My mother needed a new car and we went to Mini dealership, Roberto took his time to explain everything slow and clear so my mom, so she can understand! He went out of his way to make us feel super comfortable and secure about our purchase! Thank you so much!! More

Wonderful Experience I purchased my last car in 2012 and it was not a pleasant experience. The salesman was very nice but in hindsight I regretted purchasing the car. So I purchased my last car in 2012 and it was not a pleasant experience. The salesman was very nice but in hindsight I regretted purchasing the car. So, I was a bit apprehensive going into this especially since this was my first time ever purchasing a MINI. This time around, my experience was nothing but wonderful from beginning to end mostly because of Rob Silva. He was incredibly patient as I test drove 6 different vehicles to absolutely make sure I was choosing the right one. He was extremely knowledgeable about the MINI and could answer all of my questions. Another big difference with Rob is that he wasn't pushy at all! He let me take my time, didn't push me to make a decision quickly which made me feel like I wasn't be rushed into something. I'm so happy with my new MINI! More

Excellent Service I visited Mini of San Antonio and the pleasure of being assisted by Rob Silva. I was impressed by his professionalism and knowledge about all the ty I visited Mini of San Antonio and the pleasure of being assisted by Rob Silva. I was impressed by his professionalism and knowledge about all the types and make of the Mini Cooper that I came home with a brand new MINI COOPER!. I gave him my cell phone number and he contacted me the very next day and asked me if I needed help or questions about the car to call him anytime night or day. That is what I call DEDICATION AND COMMITMENT TO CUSTOMER SATISFACTION. I recently contacted him about other stuff and he got back to me in less than 5-minutes for the answer. Thank you Rob because of you I shall recommend anyone I know to get a Cooper and look for you. Marylou Arnaldo More

Satisfied Customer During my visit I was greeted by Benjamin Guffey and Rob Silva. They always provide superior customer service. I am always completely satisfied with During my visit I was greeted by Benjamin Guffey and Rob Silva. They always provide superior customer service. I am always completely satisfied with the end result of my visit. More

I have never been satisfied with my experience at Mini of SA BEWARE!! This place will rip you off!! I took my car in and got a courtesy vehicle to drive while they had my car. When driving it, for no apparent re BEWARE!! This place will rip you off!! I took my car in and got a courtesy vehicle to drive while they had my car. When driving it, for no apparent reason, the windshield cracked in the bottom right corner. I took the car back and told them what happened. After looking on-line, I found that there were complaints about the Mini Countryman windshields cracking for no apparent reason...some time frames were as short as the car being only a month old. They told me the cost of the windshield was over $500 and then they were also charging me about $150 for the rain sensor. The final cost that they are charging me is over $1000.00!! When doing research, I called Mini of Austin & another Mini dealership and the exact windshield(I had to give them the last 7 digits of the VIN #) was $300 and they said THE RAIN SENSOR WAS INCLUDED! They aren't just concerned about getting the car fixed they want to make a profit off of that and are adding another almost $400 to it! I called and left a message with the GM, of course he didn't call back. He had the director of service call and he didn't give a crap. He basically said "too bad". They aren't just concerned about getting the car fixed they want to rip people off however they can! A previous instance, I took my car to get the brakes fixed. I took it the day after the brake light came on. The service guy calls me and says that the car needs rotors, also. I explained that it shouldn't and that I brought it as soon as the light came on. I told him I was going to take it somewhere else. He tells me to hold on and comes back and says he was mistaken that it didn't need rotors. He also told me I was getting a great deal that they were normally $500 for the front brakes, but they are on special for half off. Well, after researching it, I saw on other mini sites that the cost to fix the front brakes are $275 and they were on special $149. I am going to buy a new BMW in the next few months and it won't be from this dealership. I won't be back...I don't care how far I have to drive! More

Excellent experience with purchase of my MINI Our experience with Sarah Kitchen was superb. She guided us through every step of the process when we ordered our MINI. Nothing but good things to say Our experience with Sarah Kitchen was superb. She guided us through every step of the process when we ordered our MINI. Nothing but good things to say about her and her professionalism. I would go back to her again. Our custom ordered car was explained in detail to us by Sarah. Upon delivery, Sarah was right there with us to make sure all was good. More