MINI of Plano

My parent is Vietnamese and spoke barely any English. They went to this BMW location because they trust that they will be taken care of. The car needed airbag repair and the ASM Jacob Parham push the rou They went to this BMW location because they trust that they will be taken care of. The car needed airbag repair and the ASM Jacob Parham push the routine maintenance on them. He gave them a repair agreement and got them to sign it. They did not know how to read the documentation and were not given a translator. I was told they have Vietnamese speakers there. They sign it assuming that the airbag will be repaired. These service reps make a commission on any service sold so he is getting paid for this I get why he would push the routine maintenance and then push for the airbag repair. It will cost my parent close to 5K to repair a used 2013 BMW. My mom does not work and my dad makes min wage. They are doing their best to have a decent lifestyle but when you get taken advantage of when you are old and do not speak English. It is truly unfair. I do not recommend going to this location. More

This Ain't Sewell Purchased my third MINI in the last 14 years and 60 days after purchase, it will be my last. The vehicle flooded in the water gathered on the side of Purchased my third MINI in the last 14 years and 60 days after purchase, it will be my last. The vehicle flooded in the water gathered on the side of the access road on 75N--the same route I have driven for the last 3 years in a lower-riding MINI Cooper Roadster S. Vehicle had less than 1300 miles on it total, and the engine was ruined. The people here are nice enough, but their product evidently isn't built to withstand rain. Keep that in mind if you are looking to buy one. More

My 1st Mini We bought a Mini Cooper there in 2015 and have used them for all maintenance work including tire replacement. I would have no reservations about recom We bought a Mini Cooper there in 2015 and have used them for all maintenance work including tire replacement. I would have no reservations about recommending them: - the customer service techs are professional, polite, informative, and helpful; - the sales team was super nice and informative - they still say 'hello' and talk when I come in for a car wash or maintenance issue; - basic car washes are free but they have a variety of levels if you need detailing; - they have multiple waiting areas so you are never left standing..and the seats (in the main waiting room that I use) has "tables" attached that allow me to work on my computer. Overall, I have zero complaints. More

Best Dealership Ever I bought my Mini Cooper in 2016 from Josh Kirby and have been going in to Sewell Mini of Plano ever since. I will always, from now on, buy my cars fro I bought my Mini Cooper in 2016 from Josh Kirby and have been going in to Sewell Mini of Plano ever since. I will always, from now on, buy my cars from Sewell. Though I do wish I’d spent a few extra thousand on an S-Line model, the service I receive from Sewell Mini is superb. I absolutely love their complimentary loaner car service and mantience prices are fair and and I always leave confident that the service team has thoroughly diagnosed and corrected whatever problems were present in my little mini when I get it back. Their team keeps me updated on what the diagnostics are and I’m never charged to fix something I maybe can’t afford at that time. On top of that, everyone from the welcome team to the mechanics are always so friendly and you can tell they enjoy their work and I enjoy catching up with all of them. At the risk of sounding obsessed, I’d go as far as to say that I consider these people my friends now and I defy you to find a better team. Sewell customer for life!! More

Amazing Customer Service! Great Customer Service! Very helpful team at Mini of Plano that go above and beyond the call of duty! If you're in market for a new ride, check out th Great Customer Service! Very helpful team at Mini of Plano that go above and beyond the call of duty! If you're in market for a new ride, check out this dealership! Sam my sales guy was awesome, Lenny the sales director was very helpful and Jennifer in finance is amazing! They all work together as a wonderful team to deliver exceptional service. More

Took in for Warranty Service - Car Returned with Body Damage I took my JCW Mini in for service due to a drive train code popping up. Service updated the computer and stated they had to drive it ‘quite a bit’. Al I took my JCW Mini in for service due to a drive train code popping up. Service updated the computer and stated they had to drive it ‘quite a bit’. Almost two weeks later I’m called to pick my car up. Upon picking up my JCW I noticed a dent with deep scratches in my hood. Service agreed to fix the damage. A week and a half later I pick my car up look at the repair which appeared fine, except for the overspray on my headlights. I left and went to see my son who works for BMW down the road. My son immediately points out that the right front fender was either overbuffed or had overspray on it. It was a different color. This was not noticed on the service drive because the car was inside. He also noticed the right rear rim had been scraped. When we got inside the car we found a baby seat in the backseat I was extremely upset. I returned the car to Sewell and the Service Manager stated someone had taken my car and driven their son around in it. Service took my car again to fix the damage caused. I am on my way to pick my car up hopefully for the final time. In total my car has been gone almost 4 weeks for a simple computer update. I find it extremely unprofessional and unacceptable how Sewell handles customers cars. More

Started out good The experience started out great and I was impressed. However, they had just gotten a used Mini in their inventory but they told me that they had to c The experience started out great and I was impressed. However, they had just gotten a used Mini in their inventory but they told me that they had to clean it up and service it and would contact me as soon as it was ready. Since I had not heard from them, I contacted them a few days later only to find out that they had sold it. A simple apology or explanation would have been nice. More

Exceptional Customer Service I have been using this service center since the dealership opened and all of my experiences have been great but my last visit on 08\19 was by far the I have been using this service center since the dealership opened and all of my experiences have been great but my last visit on 08\19 was by far the best. They took the time to listen and really understand the issues concerning my 2010 Mini and fixed the leak. They did all this without trying to sell me an unneeded service and I want in shock over the price. I am a Sewell customer for life because of my dealings with the service at Sewell Mini of Plano! More

Imagine being told you are a co signer only to be placed as line 1 buyer! Stay away from this dealership - certified cars with pings , dents and scratches. After being spoke down to the dealership took ca as line 1 buyer! Stay away from this dealership - certified cars with pings , dents and scratches. After being spoke down to the dealership took care of all the damage. My favorite moment - besides being held prisoner for the WORST car buying experience ever was When they fixed the ping and scratch salesman Lenny delivered our car- When I pointed out the new dent in the bumper which they had done he copped an attitude then Did a very long burnout in one of their certified cars! Wow !! I had to go to his boss who took care of the issue however when he called me and left a message I returned his call and asked for the wrong manager - I was told very rudely "I didn't call you" - This is a manager - no wonder Lenny does burn outs in vehicles they are selling. Leadership and professionalism start at the top - there isn't any!8 More