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MINI of Pensacola
Pensacola, FL
55 Reviews
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Showing 55 reviews
December 30, 2014
Best Car Buying Experience Ever We were mainly curious about the Mini Cooper, and not really in the market to buy. We stopped at Mini of Pensacola and met John Genduso (our salesman) We were mainly curious about the Mini Cooper, and not really in the market to buy. We stopped at Mini of Pensacola and met John Genduso (our salesman) in the showroom, and we were very impressed and comfortable with him from the beginning. We ask him a ton of questions and looked over the great selection Mini has to offer. We especially liked the Cooper "S" Hardtop, and John asked us if we would like to test drive one. No pressure whatsoever. My wife and I loved it! It's the most fun car we've ever driven! We decided to buy, but with certain options. John spent hours trying to locate one with all we wanted, and there wasn't a dealer that had that "special" car in stock. Mini offers so many options that it's mind-boggling, but John was very patient and guided through the myriad of choices. So, after ordering one, we wound up with our perfect Mini. Exciting! The day after taking delivery, we began our own version of "Mini Takes the States", driving to Seattle and back to Pensacola, taking a month and driving 7,300 miles! The car was fantastic, exceeding all expectations-it was roomy, quiet, very responsive handling (great for winding mountain roads), and plenty of power, all while averaging over 34 MPG for the trip. And, no problems with anything. It was a great, fun adventure! And, it all started with our curiosity and John Genduso. The entire staff at Mini of Pensacola are sincerely friendly and very courteous. All are so accommodating and willing to help with anything-and that includes their service and parts department. They treat you as if you've purchased a luxury brand that costs twice the price. To sum up, we totally recommend Mini of Pensacola and, if you're even just curious about the Mini, you owe it to yourself to stop in and take a look. It's fun! More
by Ron
Employees Worked With
John Genduso
June 17, 2014
Service Experience This is apparently an overworked department. When calling to schedule service no one answers the phone and you are required to leave a voice message. This is apparently an overworked department. When calling to schedule service no one answers the phone and you are required to leave a voice message. That would be fine IF THE CALLS WERE EVER RETURNED...but they are not! Good luck finding a person live to talk with. Finally went in person as it is over 200 miles to another MINI service department. More
by cnsail
Employees Worked With
staff member
June 07, 2014
John (Bob) Purcell Excellent product knowledge, courteous,friendly, no hassle, professional in all business departments from sales , management and service as well as cl Excellent product knowledge, courteous,friendly, no hassle, professional in all business departments from sales , management and service as well as clean up . Tops in all areas. And I would recommend this dealer to any one! More
by John Purcell
Employees Worked With
John Genduso, Joe Rowell,Neal Merritt
December 19, 2013
How in the world does this dealership get 5 stars, either they've paid for these reviews or done their own reviews. I am sad to say I am ending my long relationship with BMW/Mini because of the inability to they've paid for these reviews or done their own reviews. I am sad to say I am ending my long relationship with BMW/Mini because of the inability to get Sales or Service help at the only Pan Handle dealership. I have called and left voicemails for everyone up to and including the service manager for both brands and have never received a call back. I have been waiting over two weeks. In fact, the only way I can get someone in service is to call Mini or BMW customer relations. How sad, two such prestigious brands and having only one dealership in the area, and that dealership being so inept ruins the experience for both brands. More
by rayhayes01
Employees Worked With
Tom, Christy and Mike and several others
July 25, 2013
I just purchased a Mini for my daughter and this was the easiest transaction! John Genduso was an awesome salesperson and a pleasure to work with. All of the staff we dealt with were great. I will defini easiest transaction! John Genduso was an awesome salesperson and a pleasure to work with. All of the staff we dealt with were great. I will definitely recommend this dealership. I will also go back when it's time to purchase my next car. More
by vmckee
Employees Worked With
John Genduso
July 24, 2013
Buying my MINI has been a very pleasant experience. Everyone at the dealership has been friendly, helpful, and professional. Justin exceeded my expectations by being straightforward and making the car- Everyone at the dealership has been friendly, helpful, and professional. Justin exceeded my expectations by being straightforward and making the car-buying process easy and enjoyable. I would recommend Justin and this dealership to anyone. I love my car! More
by msb4
Employees Worked With
Justin Octavi
June 02, 2013
My wife and I have bought three Coopers from John Genduso. He is excellent at what he does and is very friendly and knowledgeable when dealing with customers as he has been with us. I highly recommen Genduso. He is excellent at what he does and is very friendly and knowledgeable when dealing with customers as he has been with us. I highly recommend John to any customer in the market to buy a car....especially the very nice selection of Mini Coopers that they have. He constantly keeps in touch with his customers in e-mails letting them know about up coming events related to the dealership and dealings not with the dealership....such as Mini Cooper events. John is a ten at what he does at his job and for his customers. I HIGHLY recommend him!! More
by kissgene
Employees Worked With
John Genduso
December 30, 2012
We recently purchased our first Mini Cooper and the entire experience was wonderful. Justin was thorough and patient and answered all of our many questions. He absolutely did a great job and I would entire experience was wonderful. Justin was thorough and patient and answered all of our many questions. He absolutely did a great job and I would recommend him without reservation. More
by prescotn
Employees Worked With
Justin Octavi
October 30, 2012
John "Mungo" made our first time MINI buying great. He didn't pressure us into making a purchase and he was very thorough with our "get familiar" run through. Communication was great, he answe great. He didn't pressure us into making a purchase and he was very thorough with our "get familiar" run through. Communication was great, he answered all our questions and more. We love our new addition to the family. Thanks John "Mungo" More
by BarbClairain
Employees Worked With
John "Mungo" Genduso
October 10, 2012
As a MINI enthusiast and leasing my fourth, I can recommend this dealership HANDS DOWN for the quality of service and going the extra mile to get the vehicle you want. After visiting two other dealer recommend this dealership HANDS DOWN for the quality of service and going the extra mile to get the vehicle you want. After visiting two other dealerships in South Florida with no real avail (neither were pro-active in listening to my needs) I went to sales advisor John Gendoso of Mini of Pensacola and had the exact car I wanted transported to their dealership within 4 days. He was meticulous and thorough in explaining all of the new features and handled the lease transaction with great care. Highly recommend the drive to Pensacola, FL to get your new MINI! More
by GRed
Employees Worked With
John Genduso
