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MINI of Nashville
Brentwood, TN
164 Reviews
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164 Reviews of MINI of Nashville
August 01, 2022
Horribly disappointed in our experience with Sales at Mini of Nashville. I loved my Mini which was leased in WI but I turned it in at this location after moving. The salesperson offered to purchase the Mini of Nashville. I loved my Mini which was leased in WI but I turned it in at this location after moving. The salesperson offered to purchase the car back from us (so they could keep it at the dealership and sell it themselves) we asked how much they would offer. After giving the offer amount, I asked if we would still be charged the $350 disposition fee and they told me "no". He said "no, you will not be sent that bill anymore since we are buying it". Two weeks later we received a bill for $368. We have tried to contact the finance department and sales over a dozen times the last two weeks and no one will call us back. We have also been disconnected multiple times. I would never trust this dealership and would HIGHLY DISCOURAGE YOU TO DO BUSINESS HERE. Very dishonest and avoid dealing with customer concerns. More
by stacygreeneyes@gmail.com
Employees Worked With
Multiple Employees
November 19, 2020
We bought a pre-owned mini from Mini of Nashville. After bringing it home we had some oil issues. We have paid for some things here and there but now at a year of owning the low mileage car it has more issu bringing it home we had some oil issues. We have paid for some things here and there but now at a year of owning the low mileage car it has more issues, Took it to be looked at, paid a chunk of money that was supposed to fix it, it didn't. They kept it a while and now say the engine has to be replaced. We can either take their offer for a tiny fraction of what we paid or we can trade it for another car that THEY have and pay the difference. Really ?????? My husband has talked to a manager and that is the only offer they are providing, we feel stuck! We will be out so much money for a car we had for a year and now we have nothing to show for the money that has been spent. We work too hard for our money to get this from what we thought was a reputable dealership, sad! More
by LJ
Employees Worked With
Cody, several others
July 09, 2020
Excellent Customer Service I bought a used car through MINI of Nashville. The air conditioning did not work- and they were relentless in trying to figure out the problem, and g I bought a used car through MINI of Nashville. The air conditioning did not work- and they were relentless in trying to figure out the problem, and getting it repaired, all at no cost to me. They even gave me a loaner car while it was being repaired! Omar in Sales and Debbie in Service went above and beyond to make sure I was taken care of and happy with my purchase!! More
by redwood.tree
Employees Worked With
Omar, Debbie
May 23, 2020
I brought in my 2010 Mini Cooper and the service manager drove my car for 20 yards and tried to tell me I needed a new clutch. They then partially fixed my surging problem....which I had to fix myself late drove my car for 20 yards and tried to tell me I needed a new clutch. They then partially fixed my surging problem....which I had to fix myself later. They also padded the bill with everything else they could find. Not a professional operation. Just in it for the money. More
by Sinbaddog61
Employees Worked With
Service manager
February 27, 2020
Had bought a used vehicle in December 2019. Once I got it home and did some deep cleaning, I noticed that the vehicle had been damaged in front left area. I had to replace a broken left signal light 80 dolla home and did some deep cleaning, I noticed that the vehicle had been damaged in front left area. I had to replace a broken left signal light 80 dollars and the wheel shield had damage also that required replacement 100 dollars. I called the dealer to try and get some help on cost. The salesman said that is above my pay grade and nothing will be done. They said they had no idea the car had previous damage. That's because they didn't look or they just sell them that way. This will be the last vehicle we buy from them. More
by bcounter3100
Employees Worked With
Mercury
February 06, 2020
Best Mini Experience! Colt Hall was my sales person. I can't say enough nice things. From the moment I met him, he knew what I wanted and gave no pressuring salesman type v Colt Hall was my sales person. I can't say enough nice things. From the moment I met him, he knew what I wanted and gave no pressuring salesman type vibes. His service was exceptional. He even read my profile and commented on my love for stick shift cars! And was so calm and collective when I was very roughly re- familiarizing myself with driving a stick shift on my test drive! He found me a beautiful JCW 6 Speed Countryman that I am so incredibly happy with! I almost didn't realize I was buying the car until the third piece of paper going over things. It was smooth like a conversation! The other team members were wonderful too! Very personable Mini Dealer! This is my third time owning a MINI and highly recommend Mini of Nashville. Thank you also to Cody the Financial guy for making the paperwork painless! Amazing Team, Amazing cars, Amazing Service! More
by ariana.rivera
Employees Worked With
Colt Hall
February 04, 2020
My mini needed warranty work and the nearest dealer is Nashville....I live in Kentucky. I called to discuss my issue, spoke to Debbie Burdette. Debbie is fantastic! She put me at ease, set up an appointme Nashville....I live in Kentucky. I called to discuss my issue, spoke to Debbie Burdette. Debbie is fantastic! She put me at ease, set up an appointment convenient for me. The day of my appointment Debbie greeted us, explained everything that would be done and said she would call with updates. The dealership is beautiful! Everyone we encountered was on point. When I picked up Cooper, he had been taken well care of he had even been washed! My bill was just as I had been told...no surprises. Debbie walked me to my car and made sure everything was to my liking. I would highly recommend Mini of Nashville for buying and service! More
by labowers55
Employees Worked With
Debbie Burdette
January 13, 2020
Love my Mini I recently purchased a Mini and can't say enough good things about my experience. The entire transaction was "casual" which for me is a big plus. Li I recently purchased a Mini and can't say enough good things about my experience. The entire transaction was "casual" which for me is a big plus. Like a lot of people, I dread going to a car dealership because of the lack of sincerity and pressure that often accompanies the experience. My experience was nothing like that. My sales rep, Mercury, made me feel as if my needs were the most important part of the transaction. I found the car I wanted, we worked out the agreement, and within two hours of my arrival, I drove away in my new Mini. If you need a car similar to the Mini Cooper, you can't go wrong. More
by joelcp137
Employees Worked With
Mercury
