MINI of Montgomery County

1- If you own a Mini and have to take it to this dealership, they do NOT shuttle you. So get ready to take vacation hours. (I work 8 miles from here, they offered to take me to the metro, but not m dealership, they do NOT shuttle you. So get ready to take vacation hours. (I work 8 miles from here, they offered to take me to the metro, but not my work location... UNBELIEVABLE!!) 2- I needed to get a loaner so I could get back to work (yes, I have a full time job and need to get back to work in the middle of the day... weird) and it took me a full hour to get the Enterprise car because for some strange reason they did not have a loaner to provide me with, even though they were aware I was dropping off my car. They also don't make appointments, this may be why they didn't have a car for me. Who doesn't make service appointments? 3- When I initially called in, the woman on the line was so rude to me, as if my asking for a shuttle after dropping off my car in the middle of the day was the craziest request she's ever had. 4- They promised my car in a half hour, it is now 2.5 hours later and still no call to let me know its complete. And I was supposed to wait in the lobby for it to be finished. I will NEVER be coming to this dealership again. I would rather drive 80 miles to Mini of Baltimore to get service than drive 8 miles to them. Seriously horrific service. More