MINI of Manhattan

Service Center Complaint. Completely dissatisfied with Mini of Manhattan’s Service Department. I brought my car in due to the check engine light being on and it was determined Completely dissatisfied with Mini of Manhattan’s Service Department. I brought my car in due to the check engine light being on and it was determined that there was an issue with the timing chain and tensioner. As this is a common problem, they were nice enough to fix it for free. I also paid an additional $480 for an oil change, brake fluid flush and cabin air filter change. I dropped my car off on Saturday 7/5/14 and was told on Monday 7/7/14 that the car was ready for pick up. It wasn’t until I got there on Friday 7/11/14 that I saw the check engine light was still on and there was a discernable knocking sound coming from the undercarriage. When I brought this to the attention of one of the service advisors there, I was told that these issues were NOT present after they changed the timing chain & tensioner and test drove the vehicle (meaning they were new issues that occurred between the day they test drove it and the day I picked it up). Thus, I left the car there so they can further inspect it. My service advisor (Maileen Cancel) contacted me on Monday, 7/14 to inform me that they will only look at the problem if I pay them a $160 diagnostic fee. I was confused as to why I should’ve been responsible for the expense, since I was told the car was in good working condition before I was scheduled to pick it up (meaning the faults were new and occurred while the car was in Mini of Manhattan’s possession). I went back and forth with my service advisor, then the service manager, Robert (who was adamant that the knocking sound was already there when I brought the car in, even though he wasn’t there himself. He was probably so adamant because if he admitted it was a new problem, then there would be no justification for me to pay for it). I escalated this to the General Manager. Later the Service Manager called me informing me that they will do the diagnostic check for free. The Service Manager called me today saying the car needs a new engine and turbo. I brought the car in due to the above issues and I didnt find out about these new issues until i went in that day to pick up the car. Now I'm being told the car needs a new engine and turbo? The service manager said he could get the engine for free but I have to pay $1,900 for the turbo. I reluctantly accepted the repairs, but I honestly feel like I'm being ripped off. If the problem was so severe to the point where the car needs a new engine and turbo, how could they be ready to release the car to me the day I was told to pick it up? Again, I definitely feel ripped off, but what choice do i have? My confidence in Mini has been completely lost. More

Mr Yip Fast custom order within a month you get your custom made dream car which is amazing efficient However, the price should be more reasonable. They are Fast custom order within a month you get your custom made dream car which is amazing efficient However, the price should be more reasonable. They are not going to discount on a custom order More

Alex (Sasha) is the best! I had a great experience working with Alex. He didn't pressure me to make a quick decision, and understood when I needed time to think about my other I had a great experience working with Alex. He didn't pressure me to make a quick decision, and understood when I needed time to think about my other car options. Needless to say, it wasn't difficult to sell me on the Mini Cooper S. I am so happy with the car and the friendly staff at Mini of Manhattan. More

Dear Sirs, I had a very pleasant experience in Mini of Manhattan dealership. The staff was very helpful polite yet fun, especially Sasha Lezhen. It felt as if we I had a very pleasant experience in Mini of Manhattan dealership. The staff was very helpful polite yet fun, especially Sasha Lezhen. It felt as if we were a family to him the way he treated us. Thanks to him and the manager Catherine we have picked the right car. I am very happy and excited about our new addition to the family, our new toy Mini! More

MINI plus something special This week I made not just one friend but two. The first was Sasha, the excellent staffperson who helped me make the right decision on a vehicle and t This week I made not just one friend but two. The first was Sasha, the excellent staffperson who helped me make the right decision on a vehicle and then worked with me to settle on a contract I could live with. The second was the gorgeous and speedy Certified Pre-Owned MINI I just drove home in. Very pleased with both and expect to have them in my life for years to come. Sasha has many enthusiasms, and MINI is just one of them. Spend a little time with both and you'll probably come to the same conclusions I have. More

Yeah MINI! Very cool dealership with the greatest cars! Athough these cars sell themselves, Alexander was great to work with-very helpful. He completed all the n Very cool dealership with the greatest cars! Athough these cars sell themselves, Alexander was great to work with-very helpful. He completed all the necessary paperwork at DMV, etc. and went out of his way to make it a very comfortable experience. More

Nice and Easy! so unusual We just leased a mini countryman from Mini of Manhattan. Kristin and John were so easy and straight dealing to work with and made the process very eas We just leased a mini countryman from Mini of Manhattan. Kristin and John were so easy and straight dealing to work with and made the process very easy. Of course we knew we had a good team because they had just helped my 84 year old mother get her dream car a month before! No b-s, just helpful service. More

Just picked up my Countryman today I couldn't be happier with the customer service I received with Sasha at MINI of Manhattan. 7 weeks ago, I placed a custom order for an ALL4 countryma I couldn't be happier with the customer service I received with Sasha at MINI of Manhattan. 7 weeks ago, I placed a custom order for an ALL4 countryman, and I just picked it up today. Sasha was extremely knowledgeable and helpful throughout the whole process, and he was just as excited as I was when I picked the car up earlier today. I'm very pleased with my experience and I would highly recommend MINI of Manhattan, and especially Sasha, to everyone. More

Mini - small cars with big reception and customer care I did not walk in expecting to buy a MINI, but the reception and friendliness was so good it became irresistible. What a great place to come back to f I did not walk in expecting to buy a MINI, but the reception and friendliness was so good it became irresistible. What a great place to come back to for service and general updates and chats. More

A Wonderful Car Purchase Experience HI, I would like to give a positive recommendation to Alexander Lezhen, sales associate at MINI Manhattan. He made my experience ultra comfortable a HI, I would like to give a positive recommendation to Alexander Lezhen, sales associate at MINI Manhattan. He made my experience ultra comfortable and positive. He understood my concerns and non concerns from the beginning. I truly did not shop anywhere else after my first visit and made a great purchase too. Thank you Alexander! Yaramani More